SUMMARY:

• Solutions - driven, customer-focused and hands-on PROJECT LEADER with a proven track record of successful project delivery executing multiple medium to large scale enterprise-wide projects simultaneously on time and within budget in a fast-paced matrix environment.
• Proven experience applying core project management processes as defined in Project Management Body of Knowledge (PMBOK).
• Recognized for turning around failing projects by building a strategy; then people, process and technology.
• Proven ability to build positive client relationships with strong communication skills.

CORE COMPETENCIES:

• Change Management Training/Mentoring/Staff Development
• Process Redesign and Deployment Client and Vendor Management
• Resource Acquisition, Allocation and Utilization Strategic Planning
• Risk and Issue Management Budget Control and Forecasting

TECHNICAL SKILLS:

Performance Management Systems: Service Now, Cognos, Time sheet Professional, PeopleSoft, SAP, Davox Dialer, Melita Dialer, E-Quality Call Monitoring System, Proxy, Satmetrix Systems

Software Applications: Smartsheet, VersionOne, Visual Studio, MS Office Suite (Excel, Word, PowerPoint, MS Project), MS Project Server & MS Share Point, MS SQL Server, Visio, MS Map Point 2013, Oracle v11 and Confluence

Operating Systems: Windows Server, Linux Server and Apache Virtual Server (VM)

Programming Languages: HTML, XML, CSS, Angular, .Net, SQL, Groovy and JavaScript

CRM: Salesforce.com ( Confidential ), Confidential, Onyx CRM, Sugar CRM

PM Methodologies: Agile, Iterative, SDLC and Waterfall

PROFESSIONAL HIGHLIGHTS:

ERP PROJECT MANAGER

Confidential, Austell, GA

Responsibilities:

• Developed and managed Microsoft Dynamics 365 system integration projects and coordinated joint testing sessions for the following 3 rd party vendors: Avalara (Sales Tax solution), MetaViewer (Vendor Management), Kronos (Time & Attendance), Ulti-Pro (Payroll), SK Global (Banking and Treasury Automation Suite and Document Management) and Microsoft Dynamics 365 Sales (CRM )
• Worked with business stakeholders and subject matter experts to drive the development of the requirements specifications / definition.
• Collaborated with Workstream Leads and SMEs to develop implementation scope and plans to meet all requirements, while adhering to best practices.
• Established and executed a communication plan to monitor and track critical path activities, project risks, and overall status for the project team, which included Steering Committee, Workstream Leads and Subject Matter Experts (SMEs). Responsible for conflict resolution and issue escalation within the team.

IT PROJECT MANAGER

Confidential, Duluth, GA

Responsibilities:

• Directed and drove the successful execution of the Confidential -10 Development and Implementation project and System Integrations which included 63 client data migrations from acquired company Oracle and Vero Suite (.Net) platforms to a new web portal.
• Led the design of the Web Portal for external clients/internal users using HTML, CSS, XML, Angular, SQL, Java Scripts and back-end development changes; successfully completed the new client portal training program and pilot roll out.
• Coordinated and managed resources (Account Management, Business Intelligence (BI), Implementations, IT Development, Business Analysts, QA, DBAs, IT Operations and 3rd party vendors) to successfully complete the Business Requirements, Agile User Stories, Development, QA Test Planning documentation, UAT Testing & Release of the product.
• Engaged Business Stakeholders on Organizational Readiness activities, provided support and coordination to ensure adoption of new systems and business processes.
• Operated as a Scrum Master on occasion for daily stand-ups for the Client Implementations team. Also, participated in bi-monthly sprint planning and monthly release planning sessions with the Customer Facing Development Team.

IMPLEMENTATION PROJECT MANAGER

Confidential, Alpharetta, GA

Responsibilities:

• Successfully managed a $200K budget within scope and on schedule by tracking tasks and achieving IT milestones utilizing MS Project.
• Created business cases and implementation plans to deliver a new on demand automation integration tool, which increased pipeline opportunities and productivity by 50% and generated $574K in revenue.
• Scheduled kick-off meetings to onboard new Healthcare Revenue Cycle Business Intelligence client engagements using ETL processes. Partnered with account managers to resolve implementation customer issues within time, budget and scope.
• Developed and designed a monthly performance scorecard dashboard to monitor project status and success, raise visibility and track KPIs consistently across the division.
• Developed and defined communication plans to keep key stakeholders appropriately informed throughout the entire project. Held weekly status meetings to report project progress, identify risk/issues, and allocate resources.

MARKETING PROJECT COORDINATOR

Confidential, Atlanta, GA

Responsibilities:

• Developed project schedule for new client acquisitions.
• Tracked key deliverables from project kick off to new client onboarding.
• Worked closely with internal stakeholders to manage project from business case to closeout.
• Developed 7-point touch strategy to improve the sales life cycle.
• Developed and maintained risks mitigation plan, tracked the status of prospects and communicated to sponsors and stakeholders.
• Developed and executed new marketing campaign strategies that helped drive attendance at monthly tradeshow events, which increased productivity by 25%.
• Captured and analyzed relevant account management data within Onyx CRM.

PROJECT DIRECTOR

Confidential, Alpharetta, GA

Responsibilities:

• Implemented three large projects to streamline and automate order-processing processes.
• Successfully reduced order processing time by 66%.
• Automated reports for performance dashboards and set them up on a daily distribution cycle.
• Developed and designed customized templates for Confidential ; built a bridge between system platforms to transfer and update key customer data.
• Executed the test scripts for data conversion. Hired resources for project, held weekly status meetings with key stakeholders.
• Kept project within scope and on schedule while producing deliverables and meeting target dates.
• Led SFDC requirements session with technology partners to increase lead work flow process.
• Established communication plan for project resources and key stakeholders.
• Monitored and tracked milestone timelines to ensure on time delivery in MS Project/Server.
• Assisted project team during opportunity assessment and proposal phases of the service delivery process, particularly as it relates to deployment approach, timeline and deliverables.

Confidential, Lawrenceville, GA

SENIOR PROJECT MANAGER

Responsibilities:

• Developed business case and led the implementation of a predictive dialer to move from Confidential to Confidential phone system. Coordinated upgrades, system integration and testing across the division for 125 employees.
• Monitored and controlled a $5 million capital projects budget and tracked schedules to ensure tasks were completed on time and within scope in MS Project.
• Implemented and deployed Confidential software, provided training documentation; managed the development of web lead automation which increased online leads by 19%.
• Facilitated weekly product launch and marketing status meetings with key stakeholders.
• Ensured deliverables were completed on time: Bill of Materials (BOM), outbound marketing campaigns, promotions, and hands-on product sales training documentation stored on MS Share Point.
• Directed a team of 6 senior consultants to exceed performance metrics.
• Developed, wrote and administered annual performance reviews for department staff.

PROJECT Lead

Confidential

Responsibilities:

• Led all activities from conception to completion for sales and marketing tradeshow events for the North American Small Business Division.
• Successfully coordinated the logistics of a 125-seat data center site move.
• Collaborated with IT Operations and facility management to ensure no disruption to the organization.
• Researched and collected requirements to implement a new predictive dialer system.
• Implemented Satmetrix Systems across the Sales organization and helped developed the net promoter program to improve quality standards, resulting in a service delivery score increase of 20%.
• Provided support, motivation, coaching, and training to a project team of 27.
• Tracked and maintained Risks, Assumptions, Issues, Dependencies (RAID) log and communicated key milestone statuses to key stakeholders.