SUMMARY:

• Provide Extraordinary Business, Program, and Technical Leadership while Building Synergistic Teams to Achieve Strategic Goals
• Accomplished and incisive business leader with broad - based expertise providing vision, strategy, and leadership to support product development, drive sales, and enhance operations to achieve organizational objectives.
• Background demonstrates success in leading high-profile projects and initiatives designed to improve communications and collaboration among business partners, key stakeholders, and cross functional teams.
• Possess vast capabilities in project planning, prioritization, execution, and change management practices and procedures with proven success motivating teams to optimize productivity and performance.
• Regarded for the ability to translate objectives into actionable plans and capability of influencing at all levels; strong business, financial, and technical acumen to produce extraordinary results.

AREAS OF EXPERTISE:

• Program Management & Product Engineering
• Strategic Process & Business Planning
• Best Practices & Quality Control
• Technical & Business Analysis
• Risk Management & Change Control
• Staff Leadership & Development
• Process & Performance Improvement
• Solutions Development & Implementation
• Vendor Relationship Management
• Project & Program Oversight
• Client, Stakeholder, & Employee Engagement
• Communications Management

PROFESSIONAL CHRONOLOGY:

Confidential, Redwood Shores, California

Senior Manager

Responsibilities:

• Managed strategic user experience, SaaS application, release collateral for customer experience (CX), supply chain management (SCM), human capital management (HCM), and enterprise resource planning (ERP) across five cloud releases.
• Leveraged collateral from cloud releases to deliver and webinars with 900+ attending Confidential applications user experience (OAUX) partner briefings, participating in webinars, and attending build events in 2017 across North America, Europe, the Middle East, Africa, Asia Pacific, and Japan.
• Led efforts to prioritize and monitored the status of a suite of application design and development initiatives, ensuring all concepts, prototypes, and designs were delivered to product development teams per specified timelines.
• Held accountability for managing the user experience cloud lab, encompassing product family specific strategy collateral and demonstrations and scheduling; facilitated the relationship with the Confidential visitation center with 200 tours in 2017.
• Garnered high-yield attendance at events, including 1,600 Confidential partners completing the UX certified specialist program in 2017 and 1,200 sales representatives attending live sales briefing events or webinars.
• Provided strong leadership to cross-functional teams across a development organization comprised of 18,478 staff and multiple global sales organizations.
• Directed process and performance improvement programs to enhance both the customer and partner experience, driving satisfaction and retention.
• Planned and facilitated the Confidential Exchange at Confidential OpenWorld, engaging 105 customers, 128 partners, 13 media representatives and analysts, and 115 Confidential executives and guests.
• Implemented the Confidential applications cloud user experience implementation specialist role across the Confidential partner network with 1,100 partners certified over three years.
• Owned the Confidential application cloud extensibility specialist role, certifying 500 partners in two years.
• Managed all content for the Confidential .com/OAUX webpage, including the Get UX Certified and Release UX Highlights modules.
• Developed and delivered communications for social media channels and user experience marketing messages.

Manager

Confidential

Responsibilities:

• Spearheaded the development and use of webinars to deliver critical to sales teams, partners, and customers.
• Built high-performing teams and an environment that values a welcoming and collaborative environment and trust among departmental staff by hosting virtual meet and greet events for new hires.
• Drove efforts to identify user needs and compile product feedback by coordinating user experience sessions and demonstration stations at Confidential partner summits globally.
• Championed on-time and within budget project completion by tracking project statistics, status, and escalations and managed expectations of the communications and outreach teams.

Principal Program Manager

Confidential

Responsibilities:

• Partnered with Confidential ’s worldwide alliances and channels team in establishing and facilitating the first annual Confidential exchange attended by 150- Confidential partners at the Confidential OpenWorld symposium.
• Owned and created the Confidential sales ambassadors program in conjunction with Confidential strategy and development, providing cross-functional team guidance across the inside sales, field sales, and sales consultants.
• Teamed with leadership from the user experience executive team in formulating and launching the fusion advocates program designed to create a partnership between Confidential ’s UX team and key application partners.
• Identified and established product strategy and overall UX vision for each release and compiled feedback and insights from partners; presented at events on behalf of the UX team.
• Delivered release presentations to partners for subsequent use at speaking engagement and sales presentations and negotiations.
• Coordinated and facilitated the global monthly all hands meeting, charged with creating agendas, securing presenters, conducting demonstrations, and managing all facets of logistics.

Senior Program Manager

Confidential

Responsibilities:

• Served as the program manager of a cross-functional team charged with advising on CRM, SCM, and HCM initiatives.
• Authored and delivered external communications to stakeholders, including the publication of technical specifications, usage guidelines, prototypes, and departmental website administration.
• Advised key stakeholders on best practices associated with user interface (UI) standards and UX support via global events, exchanges, summits, blogs, articles, and webinars.
• Liaised with technical and product teams in defining UX requirements by analyzing technical feasibility of enhancements, coordinating project schedules, and prioritizing work; delivered feedbacks on requests and responded to UI inquiries.