Qualifications
Background in production, material control, purchasing, production planning, manufacturing, budget and revenue forecasting, scheduling, and inventory. Areas of expertise and experience include:

• Incorporation of new product releases: review requirements, monitor progress, assure availability of components and tools for production and resolution of any manufacturing issues.
• Effective with multitask deadlines, sensitive to customer requirements.
• Experience in implementation of computerized manufacturing systems.

Accomplishments

• Improved delivery performance of Manufacturing to Customer Service from 50% to 98% on time.
• Developed and standardized revenue tracking reports for a Tier 2 contract manufacturer.
• Developed and implemented Inventory Control policies and procedures for a start-up.
• Improved accuracy of Engineering documentation to ensure accurate manufacturing of products for an OEM.
• Part of management team that developed and established plan for increasing division’s revenue from $300K to $100M

EXPERIENCE

Program Manager, Confidential– Santa Clara, CA 2008-2009
Responsible for the day-to-day management of SMT accounts.

• Identified and supported customer needs.
• Proactively communicated with a cross functional team to support existing and new accounts.
• Performed a variety of pre and post sales functions.
• Maintained records schedule changes, product pricing, and assisted Finance with resolving credit issues.

Program Manager, Confidential. – San Jose, CA 2006-2007
Maintain accounts by ensuring customers receive timely responses to requests and resolution to outstanding issues, provide day-to-day account management and proctively drive efforts to improve customers’ experience with the company.

• Develop and maintain positive customer relations to facilitate sales process.
• Act as liason between technical, manufacturing and material customer contacts to offer assistance and/or coordinate services being offered.
• Escalate issues when necessary to management per defined processes to provide timely response and resolution
• Perform ongoing account reviews with team members to ensure customer satisfaction.
• Ensure that all business trans actions are performed in a timely manner per defined procedures and processes.

Program Manager, Confidential– San Jose, CA 2005 – 2006 
Coordinated contract manufacturing business for assigned accounts.

• Responsible for managing customer accounts by monitoring orders through Manufacturing to ensure timely delivery.
• Provided input to Sales and Manufacturing in order to attain fiscal and revenue goals.
• Solicited and provided customer feedback to Operations in order to continuously improve processes and services.
• Acted as customers’ representative by attending daily production meetings and provided status reports to customers.
• Supported Manufacturing and Engineering process by ensuring that required documentation was in place.

Senior Program Manager, Confidential. – Santa Clara, CA 2002 – 2004
Responsible for managing clients’ materials and asset recovery requirements and implementing supporting programs.

• Develop and maintain contractual based relationships to manage clients’ asset recovery programs.
• Identify inventory procurement requirements to support clients’ contract manufacturer base and production.
• Maintain clients’ inventory for costs, accuracy, sales and profit margins.
• Review and report sales and disposal activity of clients’ inventory.

Manager, NPI Program Management: Confidential– San Jose, CA 2000 – 2002
Managed and coordinated Program Managers and Quoting activities for prototype and NPI division of West Coast operations.

• Directed PM’s activities to ensure policies and procedures were met to sustain Manufacturing and customer satisfaction.
• Held fiscal responsibilities including monitoring inventory levels, accounts receivables, and sales backlog, as well as ensuring manufacturing agreements with customers were in place.
• Established revenue plans, forecasts, and maintained P & L report.
• Supported sales efforts, coordinated and planned customer site visits and presentations.
• Integral member of Customer Development Team (CDT).
• Managed Quoting Department, reviewed quotes for accuracy and profitability.

Senior Program Manager: Confidential– Milpitas, CA 1999 – 2000
Responsible for managing business relationships with the division’s customers.

• Managed and tracked activities including planning and reporting, order management, communicated schedule changes, and contracts negotiation.
• Established quality standards for the company and developed strategies to support customer needs.
• Analyzed forecasts and build schedules to ensure proper inventory levels to support customer demand.
• Set priorities to meet ship schedules by monitoring MRP, manufacturing, production control, materials, and documentation.
• Led project teams with members of production, purchasing, engineering, and quality and define objectives.
• Served as internal customer advocate and resolved issues impacting timely shipment of product.

Program Manager: Confidential – Santa Clara, CA 1998 – 1999
Managed top tier national accounts, developed and administrated customer support programs to ensure customer needs were met.

• Assisted in the development of business plan strategy; reviewed customers’ forecasts and requirements for technologies, volumes, pricing requirements, and maintained a real time awareness of customers’ business plans and environments.
• Managed and monitored quote activity, reviewed and responded to customers RFQ’s with timely and competitive quotes.
• Spearheaded planning and implementation of new products and programs, identified new capital requirements, and coordinated with Manufacturing, Engineering, and Materials to ensure compliance with schedules for on-time delivery.
• Monitored sales backlog for accuracy and ensured customer orders were placed to drive scheduling and material requirements.
• Prepared management and key customer reports on account performance, status, and up sell opportunities.

Program Manager: Confidential– San Jose, CA 1997- 1998
Managed and coordinated activities for top tier accounts and oversaw the company’s involvement with key accounts and programs.

• Acted as main focal point of contact between customer and factory to ensure smooth transition and introduction of customers’ products into Manufacturing
• Maintained sales backlog for accuracy.
• Acted as Assistant Customer Service Manager.

Program Manager: Confidential– Fremont, CA 1995-1997
Interfaced between customer and Manufacturing on issues of quality, delivery, engineering, materials, and production.

• Managed all aspects of customers’ programs and ensured customers’ satisfaction.
• Analyzed and evaluated customers’ forecasts and MRP for inventory and material planning.
• Fiscally responsible for revenue forecast, maintenance of sales backlog, and review of RFQ’s for accuracy and profitability.

Senior Production Planner: Confidential– San Jose, CA 1994-1995
Supported Customer Service Division material requirements through receipt and analysis of orders from CSD and entered requirements into Manufacturing.

• Maintained master schedule to ensure CSD material requirements were acted upon in a timely manner.
• Ensured Manufacturing delivery goals were met, and maintained and monitored delivery performance data for presentation to senior management.
• Monitored and coordinated material requirements for new product introductions and special projects.

Senior Planner / Buyer: ICORE International Inc. – Sunnyvale, CA 19891994
Planning responsibilities included analysis and execution of MRP commands and maintenance of master production schedule to ensure optimal productivity and minimal inventory (JIT) requirements.

• Maintained production schedule to ensure optimal workloads, created and maintained work orders to fulfill sales backlog.
• Implemented computerized manufacturing system, and researched and compiled data for production-scheduling module.
• Responsible for all phases of purchasing for production and nonproduction requirements.