SUMMARY:

• Innovative, results oriented project manager / senior manager with over twenty years of experience and a passion for building relationships and exceeding client and management expectations.
• Proven success in the areas of project management, infrastructure, CRM/SFA, broadband, customer care centers, operations, software and new product implementations with offshore development and vendors.
• Provisioning systems and conversions. e - business self-service portals and solutions.
• Healthcare Infrastructure projects. Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management
• Offshore development and vendor effectiveness software implementations
• Project planning, project management, change control, risk, issue, and opportunity management
• Experience with projects in excess of 10 million dollar budgets
• Confidential projects and solutions
• Multiple large billing and external system conversions nationwide and globally with offshore vendors
• E-commerce, e-business and self-service portal solutions
• Global Oracle Financial Billing systems upgrades and consolidations
• Healthcare Hosting Implementations
• Provisioning systems to provide new services/products and features to end users
• PMO development with Waterfall, RUP and Primavera

TECHNICAL SKILLS:

• MS Project, Windows Platforms, Word, Excel, PowerPoint, Outlook, Visio, Confluence, and JIRA
• IBM Project Methodology, Onyx CRM software, Primavera Project software, Agile, Rational / RUP Project processes

PROFESSIONAL EXPERIENCE:

Confidential, Centennial, Colorado

Planning Engineer / Project Manager

Responsibilities:

• Planning for each deployment during maintenance window from midnight to 8 AM
• Performed set top box testing for all method of procedures ( Confidential )
• Extensive use of JIRA and Confluence
• Documented planning with remote field personnel and internal software engineers

Confidential, Centennial, Colorado

Project Manager

Responsibilities:

• Complete upgrade of in-scope software and hardware within approved budget
• Complete disaster recovery requirements on all projects
• Infrastructure project to increase capacity upgrade and performance from 1g to 10g routers and switches

Confidential, Broomfield, Colorado

Senior Project Manager

Responsibilities:

• Takeda Pharmaceuticals - Managed multiple complete data center transition migrations for high-profile, European, and U.S. clients.
• Collaborated with Transition Architecture, Data Center Operations, Network Engineering and storage teams to migrate all the client systems from their current data centers in the United States, to Confidential ’s main data center in Europe and the U.S.

Confidential, Englewood, Colorado

Technical Solutions Manager

Responsibilities:

• Responsibilities are to supervise all environment activities related to implementing and upgrading Confidential Hosted Solutions for clients utilizing Onyx
• Managed multiple Hosted customer installations following project management processes
• Work in concert with Project Managers in defining resources, project technical strategy to build to their task/project plans

Confidential, Highlands Ranch, Colorado

Project / Program Manager

Responsibilities:

• Multiple Confidential OSS/BSS development projects across the complete provisioning systems
• Program manage multiple development teams and infrastructure projects for WiFi systems

Confidential, Littleton, Colorado

Project Manager

Responsibilities:

• Multiple Confidential infrastructure projects
• Confidential Services Portfolio OSS/BSS Projects for self-service to include SDLC
• Support site rebuild and redesign with Conversive Chat, Akamai and multiple vendors

Confidential, Greenwood Village, Colorado

Project Manager

Responsibilities:

• Infrastructure project with internal operation departments to build out the required environments
• Manage testing environments for the new billing system
• Integrate the billing system into the provisioning system for new services and features
• Worked with internal call center to train Cricket remote sales offices on the new billing system.

Confidential, Englewood, Colorado

Senior Manager

Responsibilities:

• Sr. Manager of projects across multiple Domains for internal IT / ERP / Infrastructure projects and internal customer projects
• Managed multiple product development projects and managed other PM’s for our Energy Domain with offshore vendors globally
• Managed multiple internal infrastructure projects for software development with forecasting, budgeting and tracking

Confidential, Englewood, Colorado

Senior Project Manager

Responsibilities:

• Project Lead and responsible for managing multiple projects globally utilizing RUP, Rational Tools and Primavera
• IP Sales and Service Call Center outsourcing with Alpine Access
• Project to move entire product line to a new state and new eCommerce process
• New product launch of an electronic text viewer of Airway Manuals for pilots globally
• New Confidential Aviall retail eCommerce site for multiple product lines

Confidential, Denver, Colorado

Sr. Project Manager

Responsibilities:

• Project Lead and responsible for managing Global Projects. Worked nights with India.
• Global Oracle Financials upgrade and consolidation to one instance with offshore vendors to develop build release packages and ensure quality control.
• Coordinate multiple ERP vendor solutions from order to fulfillment

Confidential, Littleton, Co

IT Senior Project Manager

Responsibilities:

• Project manage multiple internal customer projects
• Multiple Mortgage loan automation projects