Mortgage Officer/HL SR Project Coordinator Resume

SUMMARY:

Over eighteen years of financial and telecommunication experience with major focus on project management, business process support and relationship building.
Strengths include: Managing project management move activities, incorporating business needs to identify team new location, and resolving conflicts functioning as an escalation point keeping all parties updated.
Expertise in: Project Management/Coordination in Strategic Site Planning, Facilities, Relationship Building, Contract Compliance, Audit, Testing and Business Process Support.
Capabilities in: Project Management, maintaining data, documentation, reporting, leadership, improving customer experience, communication and audit compliance.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, Texas

Mortgage Officer/HL SR Project Coordinator

Responsibilities:

Strategic Site Planning: Managed activities for greater than 15 assigned sites in (5) States
Maintained over 7000 occupancy and functional seat data, cost center allocations, financial and executive reporting.
Coordinated moves; build outs, swirls, and other project events impacting several thousand staff relocations, acting as the LOBs representative while partnering with various Real Estate teams (GTI, Desktop, Telephony and Facilities).
Utilized Adobe and GREDL PRO floor plans; manipulated and maintained accurate visual occupancy tracking.
Identified and resolved scheduling conflicts, including any ad hoc responsibilities supporting line of business.
Functioned as an escalation point to keep all parties aware of overall move impacts.
Maintained exceptional seat data with over 7,000 records researched/reviewed and entered in team data tracking system; ZERO data records fell outside of SLA.
Consistently completed assigned projects (site closures, seat audits) within strict time parameters meeting SLAs
Coordinated moves impacting several thousand staff relocations providing guidance and onsite leadership
Worked though changing and conflicting priorities maintaining business goal without negative impact to business continuity and maintaining accountability with the line of business (customers)
Contributed enhancement suggestions to SEATS database that generated reports for faster data resolution

Confidential, Irving, Texas

Contract Business Process Analyst

Responsibilities:

Developed new internal audit processes which resulted in consistent quality in existing contracts, reporting criteria and Promoter requirement status.
Managed greater than 30 audit issues and solutions, created action plans and timelines surrounding audit findings.
Worked with Vendor Management Team to ensure contract compliance before vendor is admitted into program.
Evaluated, documented and reported promoter’s sales requirements including steps to execute program.

Confidential

Responsibilities:

Managed greater than 30 pending / committed projects; project scheduling, and status reporting, ensuring issue resolution between Business Client, End Users and IT.
Developed weekly quick view Pending Reports of project status, prioritization, implementation dates, level of effort, and any other business supporting details ensuring the success of on-time deliverables, including project budget and generated savings or lost.
Developed a VP approval project escalations process which reduced the number of escalations by 50%.

Confidential

Manager

Responsibilities:

Gathered system automation project release data working with cross-functional teams to implement.
Audited system automation projects, prepared reports that informed all levels of management of status and risks.
Analyzed, and provided responsive projects data that exceeded the 95% objective increasing system automation, including adding new automated functions and system enhancements to previously implemented business functions.
Responded to over 90% of system release trouble ticket claims resolving within 24 hours, improving customer / automation experience, and production issues.

Manager

Confidential

Responsibilities:

Managed/analyzed, prioritized and tracked one of the largest budget funds for system enhancement projects/initiatives that ranged from $1K to $2M each working as liaison with cross-functional teams to ensure projects were of good investments.
Created process that ensured projects/initiatives of the highest value included the quantifiable and qualitative business benefits needed to aid in over 75% of the projects/initiatives being funded and implemented by IT
Prepared reports that easily identified and compared ROI and benefit to the organization. Emphasizing any extremely high unfavorable level of effort, incorrect or questionable status that prevented projects success

Manager

Confidential

Responsibilities:

Addressed billing metric issues/inquiries and developed possible solutions
Gathered and documented data used to create Billing Change Control Requests that implemented regulatory orders, clarified billing metric corrections, source systems and/or administrative/process improvement changes that ensured 75% quality of clear and accurate metric documentation
Researched and responded to Billing Audit findings, including hosting interview calls with business experts

Analyst/Coordinator

Confidential

Responsibilities:

Developed interface business/systems requirements, training and onsite documentation for designed services
Performed audit reviews of Metric Agreements as well as assisted in Federal and State Regulatory filings
Researched/analyzed contract language and information interpretation to support State Collaborative/ Negotiations and ensured compliance with Federal and State Guidelines
Performed additional duties of consulting with business and end users documenting steps of PMO project/program plans, putting together a step by step presentation of guidelines, rules, and responsibilities.