SUMMARY:

• An IT program manager with service delivery and vendor manager with datacenter, helpdesk, network, security, and server competencies
• 21+ years of professional experience successfully interacting across all organizational levels.
• Well - rounded experience in IT setup, strategy formulation & execution, solution design & implementation, transition, operations setup & delivery.
• Broad competence in the launch of new IT initiatives, re-design of corporate infrastructures and contributing towards the achievement of organizational objectives.

SPECIFIC AREAS OF EXPERTISE INCLUDE:

• International Business Skills IT Infrastructure Program Management Cross Vendor Management Service Delivery Management
• Change Management/ CAB Performance Optimization
• Migrations to new global providers Solution Delivery
• SLAs & KPIs Technology Advocate

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Technical Program Product Manager

Responsibilities:

• Managing Network Scaling and build deployments for AWS. Responsible for network infrastructure scaling and service delivery of AWS fabric builds, enhancements, modernizations and implementations in multiple regions. Manage combination of small and large scale projects of varying complexities from $250,000 - ~$20,000,000.

Confidential, Snoqualmie, WA

Senior Technical Project Manager

Responsibilities:

• Responsible for the management of the CIO Dashboard instrumentation and alarming projects, and Tier 1 to SOC Grafana project with project teams made up of client and partner/alliance resources to deliver solutions and services to clients
• Interacts closely with the client, partners and alliances to define the project parameters and to develop detailed project documentation outlining the project including Business Requirements, Project Plans, and Project Schedule
• Manages all aspects of intermediate projects throughout the infrastructure and software development project lifecycles including project scope, schedule, resources, quality, costs and change
• Translates project requirements into project objectives and tasks, managing task assignment to project resources, reporting on, and managing project scope throughout the lifecycle
• Develops detail project schedules, resource plans, status reports and contributes to the effectiveness of a team that integrates multiple functions/disciplines
• Interfaces with all areas affected by the project, including end user, services organizations, vendors and implementations partners
• Review project deliverables for accuracy, apprises management of issues effecting project status, and offers solution to solve the issues
• Ensure satisfactory transfer of custody and control of product upon completion (handoff), close all project documentation, and archive appropriate records
• IT Project experience with strong ITIL focus and ability to work in a fast-paced start-up like environment
• Provided (BA) Business Analyst support to other team members and created BA plans

Confidential, Seattle, WA

Technical Services Delivery Manager

Responsibilities:

• 92% reduction in PCI vulnerabilities and 15% reduction in P1s
• IT Service Management (ITSM) based on ITIL best practices
• Leading P1 and (MI) Major Incident escalation calls to drive issues to full resolution including assigning, delegating action items, and reported results to senior company executives.
• Help support and maintain all environments such as Prod, QA, QA Live, Dev, Demo and liaise with third-party providers
• Work with technical groups and business owners to make sure they can identify and diagnose potential customer quality issues before they become actual problem
• Liaison between managed providers, Confidential IT, and business units
• Akamai, ATOS, Cloud (AWS) Amazon Web Services, DataPipe, Cognero, EMC, VMWARE
• Built strong partnerships between internal and external teams
• Defused tensions between vendors and internal domestic and international technical teams using strong negotiation skills
• Facilitate pro-active communications and engagements with key constituents to ensure effective support
• Develop and implement policies for asset management, including maintenance of component inventory, related documentation, and technical specifications information
• Experience managing environments and data centers being supported by vendors (Atos, AWS, WiPro)
• Lead PCI remediation activities with global security team to ensure patching compliance on WINTEL and UNIX Servers (Solaris, Red Hat Linux, and Oracle) using reports from Tenable Nessus Scanner, Nexpose, and White Hat
• Provide guidance and expertise in relation to system administration activity.
• Experience in infrastructure capacity planning (e.g. network, storage, data center capacity)

Confidential, Rocky Hill, CT

Global Service Delivery and Vendor Manager

Responsibilities:

• Managed Networks Services Americas (MNS) team lead with 4-7 people
• Experience leading, managing, coaching and driving individuals of diverse cultural backgrounds
• Over 13 years of experience in LAN/WAN & Security in a global corporate environment
• Ability to lead projects from small to very large, 7 million plus, which includes budgetary responsibility, following Confidential Multi Project Methodologies (MPM) while using appropriate project management tools
• Mini job rotation to AsiaPac headquarters in Hong Kong, SAR
• Regular strategic meetings at corporate headquarters in Düsseldorf, Germany
• Review all service levels and contractual commitments on a monthly basis
• Successfully delivered Americas region WAN on time and on budget changing with an aggressive time schedule from multiple domestic in country providers to single global supplier to leverage cost savings
• Spearheaded transition from Cisco to Aruba wireless LAN
• Lead successful IT infrastructure integration of new business acquisitions and divestments; Dial, National Starch, and Manco/Duck Brand
• Incident, Problem, Escalation, Reliability, and Availability Management
• Reviewed and recommended ITIL process improvements
• Change and Release Management/Security & Technical risk Management/Capacity Management
• Performed trend analyses on KPIs and published monthly service metrics
• Reviewed and analyzed output of tools such as Nessus, NMAP, Wireshark, Network Physics, OPNet Application Response Expert, OPNet IT Guru, Ipanema, Riverbed, McAfee Intrashield, McAfee ePolicy Orchestrator, Check Point Firewall, and FWLog with network operations team members

Confidential, Danbury, CT

Telecommunications Support Technician

Responsibilities:

• Configured Cisco 1600, 1700, 2500, 3600, 3660, 4000, and 7000 series routers, Paradyne 3160, 3165 and Framesaver 9124 Confidential, and strapped USR 56k modems for new Confidential Locations
• Utilized router protocol knowledge EIGRP, OSPF, IGRP, RIP, Static Routes, Multi-point, Frame

Confidential

Sr. Network Administrator

Responsibilities:

• Administered and maintained LAN/WAN infrastructure
• Implemented a stable and secure web hosting environment

Network Administrator

Confidential

Responsibilities:

• Supported and maintained local infrastructure, including 7 Windows NT Servers, 20 Windows 95, 98, and NT workstations, IIS 4.0, I-mail Server, Windows Media Server, Webtrends Stats Administration, SQL Server, Front Page Server, Active Server Pages, Serv-u FTP Server, Metainfo DNS Servers

Network Administrator/Systems Engineer

Confidential

Responsibilities:

• Managed MIS department consisting of 7 employees, supported and maintained local infrastructure
• Configured, maintained, and monitored 3COM Total Control Multiservice Access Platform, and Confidential Technologies PM3/PM4

On-site Support Technician

Confidential

Responsibilities:

• Comprehensive computer diagnosis and repair of both software and hardware
• Performed network integration, systems support, and installations