Overview

A business and technology professional with a combination of consulting and in-house experience. Primary emphasis on business improvement and expansion through the use of technology within full life cycle projects from strategy conception and articulation through post implementation support. Business and functional skills in selling, procurement and order fulfillment. Passionate visionary leadership, able to motivate and inspire a team, with a proven track record of business and technology transformation.

Skills and Qualifications

Strategy and vision development, refinement and communication
Requirements definition and process design
Development, application, customization and deployment of project implementation methodologies
Staff planning, development, recruiting, hiring and management.
Strategy development and deployment
Merging business vision and strategy, requirements, IT capability (packages), business execution potential and business expectations to develop implementation approaches and plans
Integrated full life cycle project planning, management and execution
Consulting client management, including selling, scope management and billing
Developing organizational transformation management strategy and plans
Managing resources and work deliverables in a client, consulting and third party environment
Working effectively between and facilitating successful work among; IT technical staff, end users, business project team members and business executives
Coaching and directing client and consulting resources
Training needs assessment, material development and delivery

Processes and Technology

• SAP R/3 (ECC) implementations, SD configuration
• SAP Solution Manager, ASAP methodology
• Extensive B-B and B-C ECC and CRM pricing experience
• Cloud SaaS solutions to support the Sales Process, and integration to SAP
• Web based consumer ordering and ERP integration
• International teams, processes and technologies to support Global selling and logistics
• ATP, production allocation, demand management/3rd party procurement/manufacturing planning
• Vendor Managed Inventory(VMI), consigned product and 3rd party logistics
• Transportation, freight rates and distribution
• Structured testing methodologies, HP testing tools
• Intercompany transfer pricing and billing
• CRM processes and packages

Employment History & Accomplishments

04/09 - 3/12 Confidential, San Diego, CA
Director, Sales Applications Development and Design
Created an IT Sales Applications organization in a newly spun-off division of Cardinal Health. Led a transformative initiative to consolidate ordering and leasing onto a new SAP CRM/ECC solution, served as team lead for this effort. Built an organization to support and extend the new CRMsolution. Responsible for leading an ECC centric team extending an existing solution to a new business, including hands-on work with ATP, freight rates, 3rd party processing and external WMS integration. Built an SD organization to extend and support the ECC centric solution. Other projects included initiates around sales compensation, Salesforce.com integration and Web quoting solutions. Personally led and performed hands-on work diagnosingand tuning ECC for performance. Led a Global Trade Blueprint project.

7/07 - 4/09 Confidential, Carlsbad, CA
Global ERP Sales and Distribution Manager
Undertook a series of initiatives to improve processes and functioning of a mature SAP system.Used best practices and standard SAP functionality to implement a secure credit card process, effectively re-implement the use of available to promise (ATP) functionality, expand the use of warehouse management and support the implementations of configurable materials and profitability analysis.Personally responsible for hands on configuration, training and on-site implementation for 2 new subsidiaries in Asia. Also responsible for day to day business support for all global locations.

5/01 - 4/07 Confidential, San Francisco, CA
Project Manager/Sell Side Team Lead (as an independent consultant)
As a Director/VP level member of the IT leadership team I worked with senior business leaders and technology managers to re-structure corporate information flows, create new and modified business processes while running one of the largest SAP order processing systems in the world. Other achievements include driving configuration and development standards, development methodologies and standards, systems simplifications and significant internal resource development, development and maintenance of multi-year capital budgets.

CoreSD Implementation
Responsible for leading a client and consulting team of over 25 individuals who designed and implemented core SD processes, includingpricing, order management, deliveries via external WMS system and invoicing. Project involved substantial integrations to and modifications oflegacy systems plus conversion of transactions and master data. At the time this was one of the largest single instance SD systems in terms of number of lines items per day. The size of the system required designing for optimal performance and extensive performance testing and tuning. Sell processes I implemented at McKesson handle more than $70B in revenue per year and are responsible for improving sell margins by over $7 M/yr and closing $17M/yr in profit leaks.

CRMInteractionCenter
Project manager for implementation of SAP CRM at two large, high volume, inbound contact centers. Project included process documentation, definition and normalization and prototyping of to-be processes. Project completed through Business Blueprint.

CRM Infrastructure Project
Led $1 M project which built innovative pricing call from SAP CRM IPC to legacy mainframe, prototyped large scale transaction and master data replication, built a ticketing system.

Third Party Distribution Project
Led technical pre-sales and project delivery for creation of a 3rd party logistics distribution system. Built all new solution for McKesson to provide outsourced 3rd party logistics and revenue cycle service to Pharmaceutical manufacturers. The solution, which was sold and built and implemented, included; Pharma contract pricing, 3rd party logistics, customer and GPO rebates, incentives and charge-backs which handled $400 M/yr. in revenue.

5/97 - 4/01 Confidential, Mountain View, CA
Consulting Manager
Responsibilities, in addition to field consulting (as noted below), as a manager in the Consulting practice included;

• Sales and Distribution Thought Leader for the West Coast SAP Practice including; forecasting, planning, monitoring and building the practice's skill portfolio. Ensuring practice-wide collaboration across engagements and sharing of solutions and best practices
• Identifying market opportunities and building solutions for resale
• Selling to current and prospective clients (prospecting, proposals creations, responding to RFP's).

Confidential, Roseville, CA
SD Team Lead in H-P's Global Parts Logistics Organization for SAP Planning Project. Developed end-to-end business and system process flows. Worked with team to develop global roll-out strategy. Utilized global ASAP methodology to identify business requirements, fit/gap and SAP scope.

Confidential, Munich, Germany/Santa Clara, CA
Developed a change management strategy for a global information communications manufacturer. Project focus was in support of an all encompassing program to Web enable customer, supplier and business partner interactions.

Confidential, Palo Alto, CA
Engagement manager and project lead to scope and prototype SAP processes for advertising billing. Project also included SFA package evaluation and selection.

Confidential, Dallas, TX
Redesigned and reconfigured order fulfillment and demand management for a company entering the consumer electronics market. Processes developed and implemented include, all new consigned vendor managed inventory and rebate programs, redesign of the order fulfillment/ATP/inventory allocation process, improvement of demand signaling to manufacturing.

Confidential, San Jose, CA
Testing manager for a multinational semiconductor manufacturer. Implemented a structured methodology for regression and new process testing. An automated testing tool (Mercury Interactive) for end-to-end functional testing was implemented which significantly lowered risk, time and manpower to execute testing and yielded a substantially improved testing results.

Confidential, Cupertino, CA
LeadSD consultant for US and corporateimplementation and rollout ofSAP R/3 system at Apple. Project achievements include building Web based ordering and status, online credit card use, vendor consigned inventories, configurable materials, expanded distribution channels, improved customer returns processing and product allocations. New processes and systems enabled Apple's negative financial inventory.

Confidential, Emeryville. CA
SD/MM team lead for Pharmaceutical, health care manufacturer. Developed worldwide business requirements, proposed design and fit/gap analysis. This work focused on the ERP level needs of one of their major divisions.

5/95 - 5/97 Confidential, San Francisco, CA
Senior Consultant

Confidential, Wokingham, U.K., Holtsville, NY
In two separate engagements, served as SAPSD and MM team lead consultant for Symbol's Global Template and worldwide SAP R/3 implementations. Responsibilities included process design, requirements definition, configuration and implementation planning. Included in this implementation were requirements for international operations, third party direct ship ordering, ATP management, rescheduling and inter-company processing.

Confidential, Warren, NJ
Developed a business case for commonality of material master usage across multiple independent SAP projects of a large telecommunication company's SAP R/3 implementation. Subsequently consulted on and developed common material master usage procurement and costing.

3/88 - 5/95 Confidential, Norwalk, CT
Logistics Manager
Areas of achievement included; optimized availability management to reduce finished goods inventory, improved the production planning execution to match demand and production, developed a centralized truckload dispatch center, created pool distribution points, developing and monitoring least cost delivery distribution strategies, integrated the order fulfillment cycle and supporting information systems including customer ordering, salesperson involvement, customer service, shipping, transportation planning and customer receiving.
Within SAP implementations accomplishments include:

• Saved $600K/yr in a pilot SAP implementation through the innovative use of truckload carriers enabled by SAP
• Built a transportation module in SAP R/3 v2.1 to interface to a carrier management and dispatch system.

1986 - 1990 Confidential
Line officer, highest rank attained Lieutenant

Other Client Experience

Confidential

Education

MBA in marketing
BS in psychology, concentration in business