SUMMARY

Experienced instructional designer/developer and project management professional with excellent computer, written and verbal communications skills. Proven track record of developing quality leader-led and web-based training courses, managing large training initiatives and successfully negotiating contracts. Team player, adept at working with customers, clients and management to effect innovative solutions. Effectively manage multiple tasks concurrently, adapting easily to new projects, teams, systems and tools. Proficient with:

• Microsoft Office
• Adobe Illustrator
• Passive Optical Networks
• Adobe Captivate
• Adobe Premiere
• Local Area Networks
• Adobe Photoshop
• Adobe Flash
• Video Production

KEY ACCOMPLISHMENTS

Instructional & Interactive Design
Used instructional design and video production skills along with knowledge of Adobe Captivate, Flash, Premiere, Photoshop, Illustrator and adult learning theory to design and develop two video intensive web-based training courses on FiOS optical network terminal (ONT) installation that will be viewed by over 2000 Verizon installation and construction technicians.

• Researched Verizon and vendor documentation and collaborated with subject matter experts to write the scripts for the videos
• Planned and executed a video shoot approximately 12% under budget and on time despite a blizzard that interrupted the shooting schedule
• Used multimedia design and development skills to edit video and develop interactive courseware

• Worked with subject matter experts (SME) to determine how MoCA technology works and how it would be implemented
• Designed and developed a blended learning solution of leader-led and web-based training courses on how to install FiOS service using MoCA technology that was delivered to over 7,000 Verizon installation technicians
• Worked with Director level leadership to balance optimum feasible length of training with the needs of the business
• Collaborated with subject matter experts to design and build a prototype training lab for teaching the FiOS/MoCA installation course
• Facilitated train-the-trainer sessions to approximately 15 Verizon FiOS installation instructors and coached them on how to build labs at their locations.

• Interacted with senior executives from both Verizon and Motorola to build consensus
• Leveraged Verizon's buying power to secure over $9.1 million in free training and equipment
• Coordinated training for approximately 500 Verizon technicians on Motorola's full Axisvision training curriculum

PROFESSIONAL EXPERIENCE

Confidential, Marlborough, MA 1996 - 2010
Training Developer/Project Manager, Marlborough, MA (2000 - 2010)

Designed web-based and leader-led technical training courses for hardware and software on such topics as FiOS installation, dispatch and reporting systems, Ethernet-video encoders, home networking and trailer towing.

• Developed > 15 Web based training courses and wrote >30 leader-led training courses over a 10 year period. These courses average over 50% agree and 30% strongly agree on Kirkpatrick level one evaluation of instructional design effectiveness
• Designed a trailer towing safety course that reduced the trailer-related accident rate by > 70%
  
• Wrote leader-led training using reusable learning/information objects model
• Project managed >10 major training initiatives within a 10-year period. Conducted needs analysis identified performance gaps, researched and validated content, designed and developed training materials. Delivered train-the-trainer sessions. Facilitated classes. Scheduled and tracked student completion
• Managed vendor relationships and negotiated up to 50 vendor contracts with such companies as Motorola, Cisco, and Corning. Defined training requirements for requests for proposals (RFP). Interacted with senior executives (both internal and external) to ensure adequate training support for training initiatives. Secured >$20M in free training and training equipment over a 6-year period
• Led and participated in cross-functional work teams
• Coached internal instructors on new equipment and procedures
• Contributed to and participated in the construction of training classrooms/labs

Worked with customers and internal departments to provide post sales customer support for large business customers generating $40,000 or more annual billed revenue.

• Managed installation of telephone systems and data circuits
• Oversaw repairs and answered account inquiries to ensure customer satisfaction

Created interactive sales presentations for Enterprise customers such as State Street Bank and Raytheon using graphic design, digital video and multimedia authoring/programming skills.

• Operated and maintained LAN/WAN and video network infrastructure
• Managed the development of custom hardware/software presentation system
• Managed a capital budget of $100K and purchased equipment
• Contributed to the writing of yearly business plan and special funding initiatives
• Provided software training to co-workers and authored department operational guidelines

Confidential, Cambridge, MA 1/1996 - 9/1996
Webmaster
Managed corporate World Wide Web site for a text book publishing company.

• Developed HTML pages
• Explored new technologies to evaluate their usefulness
• Administered day to day operations of a large World Wide Web site

Confidential 1992 - 1995
Community Television Coordinator, Westford, MA
Managed a Public Access TV studio and Local Origination channel.

• Produced, directed and edited Local Origination television programs
• Taught basic video production workshops for approximately 100 volunteers in a four year period
• Coordinated volunteer efforts and assisted in volunteer productions

EDUCATION

• Professional Certificate in Multimedia Applications
• BA, Communications

AWARDS

Senior Leadership Special Recognition for work on FiOS Video Contract
Senior Leadership Special Recognition for work on Cisco Set Top Box Contract
On the Spot Award for Work on IP PEG Encoder Project
Nominated for Verizon Excellence Award for work on FTTP Tools and Test Set team

COMMUNITY ACTIVITIES

Member of Confidential
Member of Confidential
Member and Webmaster of Confidential
Active in coaching youth sports.