SUMMARY:

• Over 12 years of experience in requirement analysis and management, SDLC lifecycle knowledge, Change management, Product management including version, configuration management. At least 4 years of experience in problem definition, Architecture, Design and Implementation in a client facing role for US based Insurers Analytical and Communication skills Project, talent management and thought leadership and currently working as an onsite consultant for a large insurance client.
• As a Comp Analyst my role was defined as Business Analyst and as a developer. As a Comp Analyst I worked with the Subject Matter Experts (SMEs) to gather and define the requirements. I also was involved and contributed with converting the requirements into effective business design, which is also where development starts.
• Led the team responsible for creating and maintaining Comp Plans (in multiple environments and Business Units) with sales force teams different positions and functions. Created new plans and made changes to existing plans and respective comp plan elements as often required by the business requirements.
• I also have wide knowledge and experience in reengineering concepts and tools, which I use to reengineer the process and improve it to make the business effective and efficient.
• I have been involved in quality assurance as well because of the uniqueness of the product TrueComp. On the Client side of the business, clients sometimes lack deep product knowledge, so often I am in charge of writing test plans, and getting involved in hands on testing automated/manual.
• I have held roles on projects as System Test Engineer/QA and my role was to effectively ensure that system components are effectively working with all underlying components and as a whole. Integration and end to end testing activities were tested, verified and validated as per the business requirements. Defect prevention methodology was used for overall testing purposes where in QA would proactively be involved in all phases of project development.
• Past experience has given me the skills necessary to make an immediate positive impact within a new organization. My work on the database at SBC resulted in an increase in the organization budget and productivity.
• Over four years of experience in programming, database design and development, including two years of full lifecycle development experience with Informatica PowerCenter/PowerMart.
• Extensive ETL development knowledge using flat files, spreadsheets, Oracle, Access and XML.
• Received training in Data Warehousing applications (Informatica PowerCenterRT 6.0

TECHNICAL SKILLS:

Platforms/Tools: TrueComp Manager (Versions 7x thru 3x), LiveLink, gConnect, MS Office (Access, Excel, PowerPoint, Visio) WinPoint FoxPro Lotus Notes Q Basic PC Anywhere HP Quality Center Mercury Test Director AutoCAD Genesis AS 400 Visual Basic SupportMagic SQL Cognos Impromptu 6.0 Informatica PowerCenterRT SQL Server Remedy Business Objects Oracle Callidus TrueComp IBM Webspher5.0, Windows (NT, XP Pro, 2000, 98, 95) PL/SQL Guidewire PolicyCenter 7.0 Synygy Software Incentive Compensation System

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Project Manager

Responsibilities:

• Oversees the entire project
• Interfaces with the project Team, ITS management, PMO, etc.) and vendors as needed
• Runs team meetings and provides project status to ITS leadership and conducts 1:1 meetings as needed
• Tracks and reports on project status and schedule
• Interface to ITS leadership for Confidential project team
• Manages risk associated to the rollout of technology to field agency
• Identifies and manages issues and questions from the team as well as Field agency
• Ensured the successful transition process of each role with each Country Financial SME
• Manages project dependencies to ensure successful delivery of technology
• Ensured that Country Financial is aware of the Change Management process and how it is initiated
• Ensures all deliverables are met in a timely manner

Confidential, El Segundo, CA

Principal Consultant

Responsibilities:

• Manages the payment process with offshore team for the following comp plans Commercial New Base Packages and Receiver Fees:
• Commercial Select
• Business Xtra
• Business Entertainment
• Created an Confidential for Commercial New Base Packages and Receiver Fees payment process
• Designed and developed Comp Plans for the EPS programs.
• Developed Comp Rules for Confidential payment processing systems.
• Developed Comp Rules for Confidential payment processing systems.
• Developed Comp Rules for Confidential Telco payment processing systems.
• Developed Comp Rules for Retail PPC payment processing systems.
• Developed Comp Elements that (Fixed Value/Variables, Shared Formulas, Lookup Tables)
• Included within those plans was Detailed Level Design (DLD) documentation for each program.
• Created Unit Test Plans for all of the comp plans identified .
• Ensured coding standards are met and ensured deliverables met all client expectations.
• Worked with business teams, for requirement collection and definition.
• Ensured Onsite - offshore coordination.
• Ensured the change management within requirements was met with the highest priority. Identified, prioritized, and executed on system enhancements to continuously ensure client satisfaction

Confidential, Chicago, IL

Principal Consultant

Responsibilities:

• Designed and developed Comp Plans for the Agency Technology Allowance ( Confidential ), and Agency Business Objectives (ABO) programs.
• Developed Comp Rules for Monthly/Annual for the Confidential program (Incentive/Deposit) to process the metrics from the Allbridge data feed.
• Developed Comp Rules for ABO qualifiers ASF and Standard Auto (Incentive/Deposit) to process the metrics from the Allbridge data feed
• Developed Comp Elements that (Fixed Value/Variables, Shared Formulas, Lookup Tables) replicated the data feed from Allbridge.
• Included within those plans was Detailed Level Design (DLD) documentation for each program.
• Created Unit Test Plans for Agency Technology Allowance ( Confidential ), and Agency Business Objectives (ABO) programs.
• Utilized SharePoint for publishing all DASH Team related documentation.
• Ensured coding standards are met and ensured deliverables met all client expectations.
• Worked with business teams, for requirement collection and definition.
• Ensured Onsite-offshore coordination.
• Ensured the change management within requirements was met with the highest priority.
• Identified, prioritized, and executed on system enhancements to continuously ensure client satisfaction.

Confidential, Saint Louis, MO

Project Manager/ Senior Comp Consultant

Responsibilities:

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Business/System Analyst role in configuration and change management of primarily commission plan components in Synygy. Also assist with workflow and system design of performance management as well as bonus and salary increase calculations in PeopleFluent.
• Identify, prioritize, and execute on system enhancements to continuously improve the end user experience.
• Partner with the key stakeholders to identify, analyze and document new business requirements and translate them to functional system requirement specifications.
• Complete system configuration changes and manage vendor partners’ assistance on configuration support when we outsource them.
• Develop, document and perform system and user acceptance tests.
• Serve as a liaison among HR, IT, HRIS, Payroll, and key business stakeholders to provide systems support and to fully leverage our systems capabilities to meet the needs of the business and our workforce.
• Provide escalated system support and troubleshoot issues for internal system administrative users in the Compensation and Talent Planning Department.

Project Manager

Confidential

Responsibilities:

• Assumes overall responsibility for the project scope, schedule and cost.
• Creates and maintains a realistic project plan based on the plans of all major activities required to implement the release into production.
• Manages the day-to-day activities.
• Maintains core team accountability.
• Controls changes to scope, schedule, and costs.
• Maintain all relevant project documents.
• Facilitates meetings between business owners and the technical team to resolve any open items and bring them to a closure.

Confidential, Sunnyvale, CA

Compensation Analyst Lead

Responsibilities:

• Created DSD Compensation documentation to address all the changes and areas of impact for FY14
• Reviewed the DSD Compensation for peer approval and then scheduled and conducted walkthroughs of the DSD with the business and the IT team comprising of project manager, business owners, developers and testers.
• Facilitated meetings between business owners and the technical team to resolve any open items and bring them to a closure.
• Worked with the Report Design team to create User Interface mockups.
• Reviewed the Test Cases prepared by the QA team and provided signoff on the Test Case Document to confirm the correct interpretation of the requirements.
• Developed additional Comp Elements such as Shared Formulas to ensure that the new credit modifications will have minimum impact on pipeline processing time.
• Developed new Classifiers to address the new feeds for account classification addressed in the ECA logic.

Confidential, South San Francisco, CA

Compensation Analyst Lead/ Testing Manager

Responsibilities:

• Created Functional Requirements Document (FRD) containing the glossary, Actors List, Functional Requirements, Business Rules, QA Planning and Testing Scenarios, Current and Future Process Flows.
• Reviewed the FRD with the Functional Requirements Manager for peer approval and then scheduled and conducted walkthroughs of the FRD with the business and the IT team comprising of project manager, business owners, pharmacy users, developers and testers.
• Facilitated meetings between business owners and the technical team to resolve any open items and bring them to a closure.
• Performed Gap analysis by tracing Functional Requirements to Business Requirements in Optimal Trace and generating a Traceability Report.
• Worked with the Report Design team to create User Interface mockups.
• Reviewed the Test Cases prepared by the QA team and provided signoff on the Test Case Document to confirm the correct interpretation of the requirements.
• Worked closely with the development team in helping them understand the business and functional requirements and participated in Technical System Design (TSD) Document review.
• Lead UAT efforts during Truecomp 5.1 comp plan changes and Truecomp 5.2 implementation. Developed UAT test scenarios making sure all business requirements are covered during testing.
• Performed extensive data integration testing in Oracle 9i. Wrote PL/SQL scripts to generate data feeds to truecomp to support UAT activities.
• Simulated real time transaction feed by fabricating transactions required for UAT testing and manually calculating expected results to generate expectancy going into the testing process.
• Verified the output of the testing performed by the SQA team and provided signoff on the same in preparation for the release and migration of the code to production.
• Reviewed the Performance results and assisted the development in performance tuning and guided the management in working out capacity planning and enhancements.

Confidential, Ft. Worth, TX

Testing Manager

Responsibilities:

• Responsible for analyzing business requirements document and write Functional Requirements documents.
• Maintained clear understanding of project goals among stakeholders by conducting walkthroughs and meetings involving various leads from BA, Development, QA and Technical Support teams.
• Participated in periodic Risk Analysis meetings with the project manager, developers, management, product marketing team, and the QA team.
• Involved in preparing System Requirements and Application Design Document. Worked closely with all upstream and downstream application owners to make sure interface agreement documents are clear.
• Responsible for Integration testing during implementation and maintenance phase and supporting existing Truecomp 5.2 environment.
• Reviewed the Performance results and assisted the development in performance tuning and guided the management in working out capacity planning and enhancements.

Confidential, Madison, WI

Testing Manager

Responsibilities:

• Test Planning for PolicyCenter 7.0
• Functional Decomposition - Which was a technique used during planning, analysis and design phase; used to create a functional hierarchy for PolicyCenter
• Scope - Which was used to define the following testing phases such as Unit, Functional, UAT, Performance, Regression, Defect Management Process
• Risk/Contingencies - Assumptions and Limitations
• Test Approach - High-level diagram displaying all phases, and levels of testing (Unit, Integration, and System/End-to-End testing) and Entry/Exit Criteria
• Test Requirements - Environment, Hardware/Software, and Test Application (PolicyCenter 7.0)
• Test Management
• Managing the traceability of the requirements by creating a Testing Matrix
• Testing Coverage - all phases of testing
• Testing Tool used was Excel, SharePoint, and Rally combined provided requirements management, test management and business process testing for IT and application environments. LISA - Au tomation tool for functional/regression - Load Runner for Performance Testing
• Defect Management - Used JIRA to track all defects/bugs/issues
• Participated in daily scrum meetings
• Facilitated weekly testing meetings
• Met with the internal testing leadership on a weekly basis
• Managed and trained a testing team of 7
• Ensured that the software quality assurance lifecycle was part of Agile process and delivered high quality releases on time
• Participated throughout the design and development process, analyzing features to point out weaknesses or inconsistencies
• Worked closely with the Development and Integration team to understand features and establish test strategies, design comprehensive test plans and robust test cases
• Performed functional, exploratory, and acceptance testing
• Worked with Advance System Core Testing team to set up test environments
• Created test cases for multiple lines of businesses for automation testing
• Defined requirements for all lines of business and ensured all the criteria was compliant within Advance Systems Core Performance Testing team’s Performance Testing Readiness Checklist
• Identified, diagnosed, reported, and assisted developers in resolving defects and verifying bug fixes

Confidential, Syracuse, NY

Testing Manager

Responsibilities:

• Created a Master Test Plan for their proposed Compensation System
• Created a Master Test Plan for their PeopleSoft HCM 9.1upgrade
• Created a Test Estimation Tool for the proposed Compensation System implementation
• Created a FAQ’s List for Vendor demo presentations
• Consulted with Leadership on the Vendor Questionnaires
• Managed team of 10 (5 Offshore)

Confidential, Chicago, IL

Quality Assurance/Business Analyst

Responsibilities:

• Created and designed test plans
• Developed test conditions with expected results based on the business requirements
• Documented test cases and test scripts
• Created test data for test cases
• Partnered with business owners and subject matter experts to develop a thorough understanding of the application or process to be tested
• Executed test plans to properly validate business and technical requirements are met.
• Reported testing results to appropriate project leadership (Business Owner)
• Entered and managed project defects as needed.

Confidential, West Point, PA

Business/Compensation Analyst

Responsibilities:

• Validated the reference data process to ensuring that the Data Integration requirements were met, identified any issues that were not met
• Tracked/Addressed all issues in the UAT Issues Log
• Identified and debugged any Pipeline issues
• Made changes to the Comp Rules as it related to any identifiable issue captured in the Issues Log
• Modified Comp Plan Elements i.e. Territories, Shared Formulas, Rate Tables, and Lookup Tables as result from any issues identified in the Issues Log
• Created a Turnover Documentation identifying the Implementation process for Confidential
• Developed test conditions with expected results based on the business requirements
• Documented test cases and test scripts
• Created test data for test cases
• Partnered with business owners and subject matter experts to develop a thorough understanding of the application or process to be tested
• Executed test plans to properly validate business and technical requirements are met.
• Reported testing results to appropriate project leadership (PM, Analyst, Business Owner)
• Entered and managed project defects as needed.

Confidential, San Rafael, CA

Production Support, Consultant

Responsibilities:

• Liaison between business users and IT
• Updated categories (i.e. add new SKU to VIR exclusion list)
• Administered users, roles and security
• Cloned forward (make future months available to do business within)
• Posted payments and finalize periods (closing out a month)
• Undo/cleaned-up mistakes made by users
• Supported the overall look & feel of the application
• Trained 6 offshore testers, lead the testing team during truecomp implementation.
• Reviewed UAT test cases to make sure all business scenarios are being included in testing. Mocked up data for UAT to satisfy all test scenarios.
• Worked closely with developers to test code written in PL/SQL at unit level. Performed white box testing of various modules and suggested fixes to the developer for interfaces between pre processor and truecomp.
• Verified Informatica mappings and workflows.
• Developed test suits for Regression Testing, Integration Testing the Business Object reports.
• Writing/Modifying PL/SQL procedures to update test environment with various reference data setups for different projects.
• Worked extensively with Callidus technical support team for resolving truecomp pipeline, ETL and reporting issues.
• Provided status to stake holders in status meeting during all phases of testing.
• Reviewed the Performance results and assisted the development in performance tuning and guided the management in working out capacity planning and enhancements.
• Worked with Confidential on the BRD/SDD (Business Requirement Documentation/Solution Design Documentation) as needed for comp plan development
• Provided the Confidential with a Detail Design Documentation that spells out how the comp plans would be developed based on the BRD and SDD
• Delivered the following Comp Plans, Rules, Formulas, Rate Tables, Reference Data, etc. developed and unit tested in TrueComp in the Development Environment
• Worked with the Integration team to help automate the data loads (SAP, POS, and Bulk Loader) into the TrueComp Repository via ETL tool Informatica 7.1.2
• Provided end-to-end System test in the QA environment and provided QA with the Expected Results for their Test Plan and Test Cases
• Provided status information to the IT Project Manager regarding System Testing progress, identifying and escalating any development problems that could impact the project schedule
• Review the contents of the Turnover Package during the QA process for quality and completeness prior to System Test
• Resolved any defects/issues as it found during User Acceptance Testing phase
• Participated in the investigation and assignment to the appropriate parties of defect resolution during User Acceptance Testing in the UAT environment
• Worked under the pertinent laws and regulations relating to Sarbanes-Oxley

Confidential, Charlotte, NC

Project Test Manager, Consultant

Responsibilities:

• Developed business requirements, traceability matrix, use cases and review test plans
• Facilitated meetings with business partners, offshore resources, and internal users to develop essential business requirements
• Defined and document functional requirements
• Cross validated tested solution to functional requirements & provided the completed requirements to solution document. When gaps exist, identified so requirements sign-off includes these gaps
• Participated in formulating and defining system scope based on business needs
• In addition to developing test plans defining the business requirements, also worked hands-on in executing the test scripts for front-end and back-end testing for both projects
• Provided recommendations to address and resolve business issues
• Provided CIT/SIT testing as required for every Business Requirement/Change Request
• Provided status information to the IT Project Manager regarding System Testing progress, identifying and escalating any development problems that could impact the project schedule.
• Reviewed the contents of the Release Package during the CIT process for quality and completeness prior to SIT
• Managed the resolution for any defects/issues as it found during UAT phase
• Participated in the investigation and assignment to the appropriate parties of defect resolution during User Acceptance Testing in the UAT environment. Often at times re-tested defects as needed to better ensure that resolutions to defects were met in order to meet timeline requirements for each release
• Facilitated weekly status meetings

Confidential, San Rafael, CA

TrueComp Developer

Responsibilities:

• Worked with Confidential on the BRD/SDD (Business Requirement Documentation/Solution Design Documentation) as needed for comp plan development
• Provided the Confidential with a Detail Design Documentation that spells out how the comp plans would be developed based on the BRD and SDD
• Delivered the following Comp Plans, Rules, Formulas, Rate Tables, Reference Data, etc. developed and unit tested in TrueComp in the Development Environment
• Worked with the Integration team to help automate the data loads (SAP, POS, and Bulk Loader) into the TrueComp Repository via ETL tool Informatica 7.1.2
• Provided Prototype testing with the Confidential team members
• Provided end-to-end System test in the QA environment and provided QA with the Expected Results for their Test Plan and Test Cases
• Provided status information to the IT Project Manager regarding System Testing progress, identifying and escalating any development problems that could impact the project schedule.
• Review the contents of the Turnover Package during the QA process for quality and completeness prior to System Test
• Resolved any defects/issues as it found during User Acceptance Testing phase
• Participated in the investigation and assignment to the appropriate parties of defect resolution during User Acceptance Testing in the UAT environment
• Developed a Proof of Concept Compensation plan (an upgrade ofTrueComp.5.1)
• Worked under the pertinent laws and regulations relating to Sarbanes-Oxley