SUMMARY:

• Dynamic management professional with over 15 - year track record of successful project, operations and logistics management and profitable contract negotiations within highly competitive markets.
• Exceptional communicator with Confidential 500 account management skills, outstanding problem-solving abilities, and a keen client needs assessment aptitude.
• Fully bilingual English/Spanish. Available for travel.

CORE PROFESSIONAL COMPETENCIES INCLUDE:

• RFPs, Contracts Negotiation & Vendor Relations
• Client Relationship Management
• Project Implementation/Management
• Continued Change Management
• P&L, Budgeting, Forecasting, & Planning
• Team Building, Staff Development & Management
• Six Sigma/Agile Methodologies
• Executive Presentations and Sales Pitch

COMPUTER SKILLS:

• Sales Force (CRM)
• Windows 2000/XP/Vista/7, UNIX
• Six Sigma Methodology (Green belt), Rational Unified Process (RUP) and SDLC
• MS Office, MS Project, MS Visio, PowerPoint, Soap, AMS SalesForce.com;

PROFESSIONAL CARRER:

Confidential, Highlands Ranch, CO

Responsibilities:

• Partner with the business owner at Soluciones 8a to develop solution/opportunity statements for the implementation of hospital administration systems for local clinics in Honduras and the Dominican Republic.
• Conducted analysis of current operations state and incorporated new operating models to address the identified opportunities.
• Develop process documentation and improvement tools.
• Work with the business owner in creating sales pitch and cost estimates for implementation.

Confidential, Englewood, CO

IMPLEMENTATION / OPERATIONS PROCESS AND SERVICE DELIVERY MANAGER

Responsibilities:

• I managed the operations readiness to integrated several Latin American Partners into a host-to-host environment, ensuring that business can be conducted in accordance with all compliance, legal, privacy and security regulations to ensure the integrity of each transaction.
• Prepared weekly and monthly project status reports to keep governance and stakeholders informed of the progress.
• Worked with the project team to ensure that all required project documentation (BRD, ITCP, Solution Overview, etc.) were in place for each of the required Checkpoints/Tollgates.
• Worked with Customer Care, Compliance, Fraud and agent operations teams to reduce the agent reactivation time by documenting the fraud investigation process, identifying the bottlenecks and establishing better hand-off and communication protocols between the different departments involved in the process.
• I managed the development and implementation of key elements and revised SOPs required for continued sustainable process improvements for risk management and fraud prevention.

Confidential, El Paso, TX

BRANCH GENERAL MANAGER

Responsibilities:

• Managed the day-to-day operation, overseeing the branches administrative, warehouse, service and sales teams as well as third party vendors for the delivery of environmental services, collection of used oil, wastewater, hazardous and non-hazardous waste as well as distribution of part-washers, re-refined oil and lubricants.
• Managed the branch’s sales forecast, budget and P&L Statements. Improved Branch’s revenue (+25%) by developing the RFP, negotiating and implementing a 200 Parts Washer and oil contract with COR and Environmental Engineer at Confidential . Also, negotiated contract and provided oil collection services including manpower and supplies during BP's Gulf oil spill.
• Improved overall branch's performance and achieved top 20 percentile ranking from #420 in the country, by ensuring that systems and processes drive safety and environmental performance in compliance with ISO guidelines.
• Managed all logistics to ensure on-time delivery of used oil to the railroad station to meet branch's monthly oil quota.
• Improved personnel morale by establishing better communications and coordination guidelines within the branch and managing all personnel matters including staffing and training in accordance with best HR practices.
• Achieve # 2 ranking in the CSM group and became member of the All-Star Team by working with the Customer Service Managers group to ensure effective customer service delivery and community relations.
• Managed the disaster recovery plans and ensured compliance with EHS, OSHA, DOT and all local, state and federal regulations for our fleet, facilities and service/transportation teams.
• Ensured proper documentation is filed and provided with each shipment for import/export to customers in Chihuahua, Mexico.
• Managed project calendar, estimates for time and third-party vendors to complete projects for TPM including RFP to ensure compliance with customer and TCEQ requirements.

Confidential, El Paso, TX

PROJECT MANAGER

Responsibilities:

• Managed the RFPs and negotiated contracts for Military offices at Confidential Range.
• Managed all third-party vendors working in the transition and placement of modular units at required sites.
• Priced and closed lending proposals which included pricing model, ROI projections and credit packages.
• Worked with construction team for mobile units remodeling per customers' requirements complying with ISO 9000 guidelines, OSHA, EHS and any other applicable local, state and federal regulations.
• Developed and coordinated the processes, procedures, and systems necessary to acquire and maintain proper management records for all contractual modular vehicles (used for military offices) and equipment through Confidential - DOC.
• Worked with and drafted SOWs, SLAs and new contract proposals assuring all funding for contract duration.

Confidential, El Paso, TX

TERMINAL GENERAL MANAGER

Responsibilities:

• Managed the day-to-day activities for the terminal, which included 70+ drivers, mechanics, administrative staff, dispatch & dock operation and construction crews in the delivery of transportation/charter and mobile homes/offices services.
• Improved terminal performance and on time service delivery by establishing better controls for the existing and new business intake and resource planning, including forecasting, budget and P&L statements.
• Improved branch’s revenue by collecting over $500,000 of back pay on unpaid government invoices and improving the support functions (HR, IT and Finance) to properly invoice the military in accordance with GSA’s guidelines to prevent issues on payment processing.
• Managed logistics for all special contracts such as the provision of buses and mobile units in support of FEMA’s efforts in the aftermath of Katrina in Louisiana and Mississippi.
• Managed and improve the RFPs process to generate new revenue streams including: military contracts and sub-contracts with Confidential and US military bases in the area for ammunition, transportation services to/from Military training bases and provision of mobile units for office space.
• Liaison between the customers and construction teams to ensure mobile units met customers' expectations/blueprints, costs and budget.
• Developed and managed all moving and logistical plans along with emergency recovery/back up plans based on customer contract requirements.
• Conducted daily safety inspections for operation of commercial motor vehicle, to ensure that all equipment (trucks, trailers, etc.) were maintained properly and all fuel usage and routing issues were recorded.

Confidential, El Paso, TX

OPERATIONS PROJECT MANAGER

Responsibilities:

• Managed all logistics and operations needs for training projects.
• Planned and designed realistic live combat training sessions and materials for soldiers headed to Iraq based on Confidential requirements and daily adjustments to cover all training scenarios.
• Ensured that all required resources such as manpower, engineering and logistics were available for the program based.
• Led the kick off meetings with Joint staff organization to provide the Army Commander and his Component Confidential an opportunity to evaluate the allocated resources and ensure that the right talent was assigned for each exercise.
• Worked with Commanders on the field to develop and implement recovery plans in case of IED explosive or other emergencies that could occur during the training exercises.
• Worked with the business development group in compiling specifications and other information required for RFPs and SLAs.
• Implemented an Access database for on-site employee management, payroll and time allocation control.

Confidential, Bexar County, TX

PROJECT MANAGER

Responsibilities:

• Managed the end-to-end implementation of election software for Bexar County in Texas to transition from ballot to electronic voting systems.
• Developed the project schedule to ensure that all required resources were identified, timelines negotiated and agreed upon with internal and customer’s stakeholders and operations/IT teams.
• Developed SOW with application and operational requirements to ensure a smooth relationship and project transition within deadline and budget.
• Managed all third-party vendors involved in the preparation and delivery of equipment, warehousing and maintenance.
• Prepared the project team in understanding the project scope, operational strategy and overall objectives.
• Developed and tested all recovery/backup system plans in case of outage or malfunction.
• Successfully planned and implemented mock elections in Bexar County, Texas as part of the community training and software evaluation procedures.
• Supported other project managers in their software evaluation activities in Dade County, Florida as well as other states in the US, which resulted in successful implementation of their projects.

Confidential

PROJECT MANAGER

Responsibilities:

• Managed the day-to-day service delivery for several data entry and back-office support projects in three different plants in Monterrey, Caborca and Ciudad Juarez, Mexico. This included over 200 FTEs ranging from data entry operators, data analysts, QA and production supervisors to process engineers and assigned IT associates.
• Applied Six Sigma methodologies for process redesign, change management, technology assessment and best business practices across all assigned projects.
• Transitioned 7 new business process by spending time at the customer’s site to identify their needs, developed "as is" process maps and created definition documents which included IT, software development (change control log) and operational requirements.
• Applied AMS in 3 out of the 7 projects outsourced for better streamline and functionality.
• Developed detailed communication and escalation plans as well as disaster recovery and back-up to ensure business continuity in case of disaster or emergencies.
• Developed RFPs and negotiated, SOWs, letters of intent, SLAs and other legal documentation to finalize outsourcing businesses.
• Developed SOPs and training manuals in English for customer acceptance and translated them into Spanish for proper training and quality assurance.
• Planed, executed, and led a cross-functional team to finalized projects' transition according to strict deadlines and within budget.
• Utilized tools as MS Project, Visio for proper tracking of projects' KPIs (productivity, efficiency, quality, TAT, etc.).
• Managed the weekly status and monthly budget reports for staff and upper management.
• Identified, prioritized, researched and resolved client issues, including issues related to technology, plan operations to build and maintain customer relationships and ensure business unit growth.

Confidential, El Paso, TX

Responsibilities:

• Managed all claims on insurance defense and personal injury work for senior partner.
• Managed all details for discovery and case preparation for trial or settlement and transferred to litigation counsel.
• Guided claimants and kept files updated in detail, summarizing their medical records in preparation of case for settlement and/or trial.
• Investigated scene of accidents, taking pictures, notes and interviewing witnesses and working with adjusters on initial property damage.
• Summarized depositions and detailed preparation of all worker’s compensation files, appeals and attended hearings with claimant and Mr. Confidential or assisting partner.