PROFESSIONAL SUMMARY:

• 18 years Infrastructure Systems Architect
• 18 years Windows Server Administrator
• 13 years Project Management
• 13 years VBA Macros and Scripts
• 12 years Microsoft Exchange Administrator
• 12 years Confidential Remedy (Incident, Change, SRM, CMDB)
• 11 years Confidential Cognos Business Intelligence
• 11 years VMWare
• 10 years IT Procurement and Budgeting
• 10 years Java - based technology (J2SE, J2EE, JSP, JDBC)
• 8 years SDLC (Software Development Life Cycle)
• 7 years Information Technology, Manager
• 5 years Waterfall
• 5 years AGILE
• 5 years Confidential Cognos
• 5 years Confidential Analytics
• 5 years Informatica
• 7 years PMP Certification
• 5 years Audit and SOX Compliance
• 3 years Tivoli
• 3 years Mobile Data Management
• 3 years Mobile Banking Applications

SOFTWARE EXPERIENCE:

• Confidential Cognos
• Confidential Analytics
• Confidential BI
• BI, M3, Lawson, dEPM, Cloverleaf, HCM
• Nexus
• Clarity iCIMS
• Discovery
• VM Ware ESX
• Linux Redhat 6.x
• Websphere
• Tivoli
• Microsoft Project
• Microsoft SQL
• Microsoft Visual Studio
• Confidential ITSM Remedy

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Project Manager

Responsibilities:

• Managed software development using Software development life cycle model (SDLC) for various clients
• Performed requirement gathering and analysis
• Design
• Managed implementation and coding
• Managed testing
• Managed deployment
• Managed Maintenance
• Managed the development of curriculum courses using a variety of training methods to include instructor-led classroom and online training and self-paced, web-based learning. Aid Instructional Designers with course development.
• Project Accountabilities included product development, testing and delivery
• Coordinated with third party software vendors data gathering for the Statement of Work(SOW) required for new application projects
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups
• Worked with a large instructional design team including system engineers, web development team, Citrix team and instructional designers as a team who delivered complex training environments
• Performed product upgrades using NBR (New Build Request) protocol
• Monitored and accessed tasks and activities to identify possible project impact and risks
• Provided comprehensive status reports, project updates and ongoing analysis
• Managed multi server application installation, database setups, data migrations and server installations across large enterprise platforms
• Responsible for managing and running ETL, procedures and scripts
• Responsible for configuring and supporting Confidential Cognos BI tools and Analytics
• Held daily Webex meetings to discuss requested server changes, updates and scheduled product deliveries such as EFRs
• Managed the business significance and implementation considerations of new software releases, features, and functionality
• Managed the implementation of training data and certified training server loads after updates
• Supported and performed troubleshooting on application servers including Confidential WebSphere servers
• Assigns / delegates work assignments to project team members
• Managed and administered ERP, SAP, Oracle and People Soft based projects
• Kept appropriate people informed of project progress, complete weekly Project Status Reports, Bi-Weekly dashboard reports, participate in weekly PM meetings and communicate appropriately with Executives

Confidential, Jacksonville, Florida

IT Infrastructure Project Manager

Responsibilities:

• Project Accountabilities included the management of project initiation, planning, execution, monitoring and close out of the project.
• Responsible for using a cloud provisioning solution to build out new virtual machines on the ESX Hosts.
• Responsible for managing decommissioning of unused hardware
• Coordinated with third party software vendors data gathering for the Statement of Work(SOW) required for new application projects
• Managed the process of placing new virtual and physical hardware with the bank’s LAN and MAN while ensuring all bank and global information security policies are met
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups
• Responsible for creating new OUs inside of Active Directory for new servers during the onboarding process
• Responsible for managing and verifying monthly charge backs from all third party vendors and outsourced bank partners
• Managed new server Infrastructure projects and engaged needed resources for APAC and EMEA Regions for placement and configuration of new hardware and software
• Daily accountability included business stakeholder management, scope management, time management, risk management, cost management, quality management, staff management, risk management, procurement and all project communications.
• Responsible for managing the process off boarding servers that we were decommissioning
• Responsible for managing the implementation of SSO(Single Sign On) and MDM(Mobile Data Management) of new servers
• Responsible for creating and submitting RFC(Request for Change) and attending change control meetings to present changes requests for approval
• Responsible for enforcing work stoppage during identified Change Con Levels
• Prepare communication and resource plans
• Prepare weekly status reports on progress
• Responsible for submitting Incidents, Change Request and SRM request
• Work with vendors to implement and support business applications
• Responsible for submitting EP (Equipment Placement) when going into new data centers
• Responsible for adhering and working around all Change Cons at all levels
• Responsible for creating and submitting waivers and exceptions when required
• Responsible for testing after implementation
• Responsible for updating and closing Change Request after implementation
• Responsible for notifying the Confidential Line of Business upon finalizing servers in Production environment
• Responsible for identifying and budget forecasting next year’s hardware
• ESupport, Tivoli, Global Information Security Cloud
• Ensure execution of unit, system, integration, UAT and regression testing as applicable
• Manage project staff
• Perform Project closing
• Conduct debriefing sessions to document lessons learned

Confidential, Jacksonville, Florida

IT Infrastructure Project Manager

Responsibilities:

• Worked as a Contractor with Confidential for 18 months and during this time I designed and implemented over 30 technical projects
• Acted as a liaison between technology and business strategies helping achieve alignment of business strategies and technical capabilities.
• Project Accountabilities included the management of project initiation, planning, execution, monitoring and close out of the project.
• Daily accountability included business stakeholder management, scope management, time management, risk management, cost management, quality management, staff management, risk management, procurement and all project communications.
• Develop and execute project plans.
• Manage and monitor project deliverables.
• Developed designs based on the analysis of Line of Business needs, objectives and existing systems
• Performed project management responsibilities relating to information technology implementations, upgrades, conversions and recovers
• Responsible for technical network design for VMware hosts inside and outside of DMZ and the various security zones within and outside the bank’s network
• Designed technical solutions for ASP.NET MVC Web applications
• Complete technical projects and their designs which included the following;
• Load Balancing designed in various projects(WideIP, Global and Local, F5)
• Responsible for submitting Incidents, Change Request and SRM request
• Completed technical designs for Midrange Servers (Windows, Linux, Unix, Clustering)
• Middeware Software (WebSphere App Server, JBOSS, IIS, Apache, Tomcat, etc)
• Database Software (Oracle, SQL Server, DB2, etc)
• Coordinated with third party software vendors data gathering for the Statement of Work(SOW) required for new application projects
• Messaging ( Confidential MQ, JMS, etc)
• Network technologies (B2B circuitry, Switches, Routers, IP addressing, etc)
• Storage technologies (SAN, NAS, CAS, local storage, etc)
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups
• Performance testing/tuning (Load Generation, Performance Analysis, etc)
• Infrastructure Resiliency Patterns (Data Replication, Failover capabilities, etc)
• Completed design and implementation for large complex projects involving Applications such as;
• ATS Auto Self Services - IVR(Interactive Voice Response), Confidential Remedy ITSM 8.x
• Mobile Banking, MicroStrategy, TeaLeaf Technology, Rightfax, Web Malware Content Filtering
• ESupport, Tivoli, Global Information Security Cloud
• Responsible for creating and submitting waivers and exceptions when required
• Responsible for testing after implementation
• Responsible for updating and closing Change Request after implementation
• Responsible for notifying the Confidential Line of Business upon finalizing servers in Production environment
• Ensure execution of unit, system, integration, UAT and regression testing as applicable
• Manage project staff
• Perform Project closing
• Conduct debriefing sessions to document lessons learned
• Facilitated kick-off meetings to gather technical requirements and discuss the project’s high level design with other project resources that engaged such as the chief Engineers, IE, SA, Capacity Planning, Vendors, Subject Matter Experts and as required Governance Review
• Identified each project’s issues, risks and dependencies
• Managed and coordinated with technical management multiple fast-paced projects affecting the following disciplines: Job Control/Scheduling; Systems Administration; Distributed Applications; Systems Messaging; Storage Area Network (SAN), Data Base Administration; Systems Monitoring; WAN/LAN, and IT Security.
• Develop requirements specification, process flows, functional specifications, policies, procedures, and guidelines documentation, prototyping and walk-through, as required

Confidential, Jacksonville, Florida

IT Infrastructure Project Manager

Responsibilities:

• Worked as a contractor at Confidential (Lender Processing Services) Responsible for designing, configuring, implementing and supporting .NET, XML and Java Developers
• Managed a technical budget in the range of 2+ Million to 6+ Million
• Managed software development using Software development life cycle model (SDLC) for various clients
• Performed requirement gathering and analysis
• Design
• Managed implementation and coding
• Managed testing
• Managed deployment
• Managed Maintenance
• Responsible for project management of the Infrastructure Upgrade of the following applications and databases such as PTMS(3rd Party Tax Software), Premium Pro(3rd Party Tax Software, Vertex Sales and Use(3rd Party Tax Software), Vertex O(3rd Party Tax Software), E-Procurement(Customized Unix Application), TeamMate(3rd Party Audit Software), Vertex (3rd Party Tax Software), Confidential Cognos(Budget and Forecasting Software), IBI Webfocus and DataMigrator(Business Intelligence Software), Longview Khalix(Budget and Forecast Software), Orbit(Customized corporate billing application, CVS(Unix Code Repository Software) and Salesforce.com
• Responsible for testing developer’s procedures and code in the UAT environment and pushing to production when ready
• Responsible for gathering projects technical requirements for new applications to be pushed to development, UAT and later Production environment to be used as a Corporate Enterprise Solution
• Coordinated with third party software vendors data gathering for the Statement of Work(SOW) required for new application projects
• Responsible for managing and supporting corporate Active Directory accounts, groups and policies for new and existing applications. Managed the process of LDAP integration for web based projects.
• Installed and supported over 50 VMware hosts for development, testing and production environments
• Responsible for all software and security updates and patches for Finance, Budget and Forecasting Physical Servers and VM hosts in all environments
• Performed ARC Reviews for supported software
• Configured, maintained and supported Confidential Cognos BI and Analytics
• Supported clustered VM active/passive environments for development, UAT and production environments
• Assisted the corporate storage team with backup and recovery new and existing enterprise software and applications that I supported
• I used Confidential DataStage for integration of the data across multiple systems and processing high volumes of the data for the Developers and created DataStage jobs and job sequences which are compiled into executable programs
• Responsible for managing and running ETL, procedures and scripts
• Responsible for configuring and maintaining Confidential Cognos Dashboard and Reports
• Informix Admin
• Managed ETL logs and troubleshooting workflow errors
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups
• Setup and configured platforms for Oracle 11g databases
• Configured and supported Citrix Xenapp servers and workstations
• Wrote procedures for application connection to Oracle and SQL databases
• Performed SQL data extraction using excel, Visio, SSRS tools to build customized reports
• Responsible for configuring Oracle and SQL data adapters and connection strings
• Responsible for assisting developers with monitoring agents during running of code and troubleshooting any errors received
• Responsible for installing and configuring Java and running java scripts for data extraction
• Managed Reporting Administrator: provided domain extractions, domain loads, defined groups, users and permissions for new domains
• Administrator for Developers code repository (CVS)
• Developed SQL processes for data loading, migration and application interfaces
• Created deployment scripts, including rollback scripts for all SQL Server changes
• Responsible for configuring and distributing new and revised .XML for the Enterprise
• Salesforce.com administrator - 250 user Org
• Project Manager for new Salesforce.com corporate migration

Confidential, Jacksonville, Florida

Project Manager

Responsibilities:

• Installed, configured and managed Confidential Remedy for the Department of Defense Federal Southeast CNIC Center including over 70 military stations
• Responsible for installing and configuring Remedy ITSM Suite 7.x modules(Help Desk, Change Management, Asset Management, SLA, Release Management, Problem Management, Knowledge Base Management, Configuration Management, SRM-Service Request Module)
• Provided Remedy training for military installations
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups
• Provided consulting/development support for Remedy ARS out of box and customized applications

Confidential, Bainbridge, Georgia

Project Manager/System Engineer

Responsibilities:

• While working as a Project Manager/System Engineer a Managed Service Provider Company, I designed, planned, implemented, tested and closed network and application projects for various businesses such as doctor, dentist, attorney offices, small city municipalities, colleges and universities.
• Project management, recommend/Design/Purchase Server Hardware for small, medium and enterprise network environments. Installed and configured operating systems to include Windows Servers
• Managed software development using Software development life cycle model (SDLC) for various clients
• Performed requirement gathering and analysis
• Design
• Managed implementation and coding
• Managed testing
• Managed deployment
• Managed Maintenance
• Administered over 150 Microsoft Windows Servers (Active Directory), 400 Microsoft Workstations, and network security devices for more than 1000 users
• Designed/Created and Modified vba macros and scripts in Excel for data importing/exporting and lookups

Confidential, Camilla, Georgia

Director, Information Systems

Responsibilities:

• Supervised Information Technology Staff
• Maintained LAN and WAN IT Infrastructure for the 75,000sq ft Manufacturing Company including satellite offices of the Hatchery, Feed Mill and Truck Stop
• Setup and Configured Windows Servers and workstation for over 300 users
• Configured Active Directory accounts across multiple domains, maintained user accounts, permission and security