SUMMARY:

• Worked in various IT positions with many years of experience centered in software development, technical analysis, system building, training, deployment, and project management.
• Managed high risk, schedule driven and budget constrained projects with budgets up to $1 million spanning multiple countries, coordinated work between several different teams in several different locations; worked with limited supervision, on multiple assignments; talked with developers, business people, technical groups and operations support areas; wrote technical procedures and recommendations, in an understandable manner.
• Fluent in English and Greek (mother tongue).

PROJECT MANAGEMENT (PM) COMPETENCIES:

• Information Tech.
• Systems Integration
• Leadership
• PMBOK Method*
• Financial Services
• Telecommunications
• Insurance
• Application Development
• Application Maintenance
• Project Office
• Project Recovery
• Negotiation
• Mentoring/Training
• CMMI (Capability Maturity Model Integration) at Confidential
• Methodology Development
• Program/Project Management
• Familiar w/Agile
• Written/Verbal Communication

TECHNICAL SKILLS:

• Lotus Notes Client/User, Designer (design databases), Domino (Network admin), SmartSuite
• Microsoft Products Project, Access, Visio, FrontPage, Word, Excel, Powerpoint, SharePoint
• Rational Clear Quest, Clear Case, RPM (Rational Portfolio Manager)
• Financial Reporting Confidential EssBase, Brio
• DWH/BI solutions Knowledge of data warehousing concepts (ETL, Staging/Target Area, OLAP, Dimensional Modelling, Data Marts etc.). Expertise in SQL.
• Accounting/Billing QuickBooks, Excel
• Other Adobe, HTML/XML, Lotus Script, Visual Basic, Web Design, Digital Marketing skills
• DB2, MQSeries, WebSphere, Tivoli, Siebel Systems CRM, SAP CRM
• PC Windows Vista/7/8/10 & MAC

PROFESSIONAL SKILLS:

Eagerness to contribute in a team - oriented environment; Advanced analytical abilities & problem-solving skills; Ability to meet deadlines with high attention to detail; Excellent communication and interpersonal skills. Ability to meet travel requirements, when applicable.

CAREER HISTORY & BACKGROUND:

Confidential, Harrison, NY

Project Manager & Analyst

Responsibilities:

• Worked for the client of Confidential, a leading logistics and distribution/trucking solutions company with various locations spread across the United States.
• Reported directly to the V.P. of Technology and worked mainly with the Business and IT organizations to deliver continuous improvement initiatives for internal and external customers.
• Researched and determined best ways to approach problems and created solutions for company’s wine clients (B2B) based on innovation and industry's best practices (e.g. from manual order upload to automated orders via API).
• Contract administration and pricing negotiation with IT vendors.

Confidential, New York, NY

Project Manager & Functional Manager

Responsibilities:

• Coordinated priority projects in the Office of Technology division and ensured company resources were appropriately utilized.
• Participated in the definition of best practices, standards and optimization techniques to enhance the DWH solution. Expanded my experience with DWH/BI projects in the Insurance industry.
• Identified, developed, maintained, and documented project schedules, meetings, and plans.
• Facilitated project activities ensuring all project activities were documented appropriately.
• Participated in the selection of and the design of software and hardware technology solutions required to support business processes.
• Evaluated and recommended vendor software solutions.
• Performed regular formal and informal employee performance assessments.
• Managed and provided direction to a team of five junior and senior business analysts.
• Directed team’s efforts in responding to planned and urgent unplanned events to ensure MIS operations met production, delivery, quality, and cost objectives.
• Educated, coached and mentored BAs as they progress in their career. Worked with direct reports in establishing company and career goals in the form of development plans and training.
• Participated and drove formal structured problem solving after events or issues occurred to determine root cause and instituted changes to prevent reoccurrence.
• Established, promoted and fostered a work environment characterized by mutual trust and respect, open and honest communications, teamwork and a passion for winning.
• Performed all project activities in a responsible manner and complied with information security, quality assurance, and NYS Audit requirements.

Confidential

CRM Program Manager

Responsibilities:

• Responsible for leading project teams in delivering a solution to the customer, Confidential Greece, using the appropriate business measurements and terms and conditions for Confidential CRM projects according to the BRDs (Business Requirement Documents) and contract between Confidential and Confidential .
• Overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsible to manage all project resources, local and offshore, including subcontractors, and establish an effective communication plan with the project team and the customer.
• Provided day to day direction to the project teams and executive level project updates to the CIO of Confidential .
• Managed all lifecycles phases of all projects (Concept, Feasibility, Design, Build, Testing, CAT, and Closure) and apply the CMMI (Capability Maturity Model Integration) Methodology.
• Experience in DWH/BI projects in the Telecom Industry. Worked closely with Data Warehouse/Business Intelligence Analysts and client ( Confidential ) as part of a cross-functional team responsible for the delivery of large-scale DWH/BI solutions to support Confidential 's operational, tactical and strategic reporting as well as other analytical business needs.
• Worked with Confidential IT managers/staff, managed Confidential local vendors in IT, and across geographies (UK Confidential employees and Confidential employees in India) to deliver the project.
• Worked closely with Confidential procurement and Confidential attorneys to draft new contracts or renewals of local vendors for IT work (e.g. Accenture, Intracom, etc.).

IT Project Manager

Confidential, Atlanta, GA

Responsibilities:

• Responsible for the effective implementation, testing, and validation of all business controls that support Sarbanes-Oxley certification for the S&D Americas business unit and passed three internal Confidential pre-review and post-reviews, related to application development.
• Created Certification Review Elements such as the Architectural Overview, Manual and Automated Controls Procedures, Asset Protection Plan, DOUs (Documents of Understanding), SLAs (Service Level Agreements), Vital Records Plan, ASCA Readiness Assessments, etc.
• Project Administration and Management of internal upgrades to a revenue/cost system:
• Managed Project files, metrics, resources, risks, quality, stakeholder relationships.
• Performed project documentation updating, status tracking and reporting, negotiations, strategic planning.
• Developed Agreements, Proposals, project management system
• Managed the implementation of the DPROPR ( Confidential DB2 tool) for the transmission of all Confidential customer data to ASSIST, an internal application, and eliminated the GEO CRM feeds.
• Responsible to sunset ASSIST, save Confidential $1M/year, aligned internal processes with the FRS strategic tool and future upgrades/versions.

Business Systems Analyst

Confidential, Somers, NY

Responsibilities:

• Supported the deployment of a notes database to be used by Confidential employees to obtain permission of line management and budget owners prior to committing any budget monies greater than $250 or taking any non-customer travel.
• Built/tested/implemented modules for financial systems or data warehouses in Hyperion (Oracle Confidential Financial Management) and Excel worksheets to access the data/reports.
• Aligned and supported financial systems with corporate strategies and architecture, through IGS, financial analysts, Business Process Analysts.
• Worked with management, financial analysts, system support teams and external finance organizations (such as Lotus, Tivoli, Rational, etc.) to define and implement systems that enabled improved analysis and productivity gains.
• Provided support for common financial applications and development projects
• Converted Lotus 1-2-3 templates to Excel templates, including formulas, macros, and Lotus Script to VB Script.
• Trained financials analysts (groups of 15) on Confidential Essbase, QMF, and Microsoft Excel.
• Lead the Education Development Initiative Team (EDIT) to organize a series of education sessions covering topics within the Software, Marketplace, Technology, Pricing, Financial Planning, Distribution and Fulfillment modules.

Team Leader/Supervisor

Confidential, Armonk, NY

Responsibilities:

• Provided Global IT support in Latin America, Europe, and North America and ensure high customer satisfaction within the geographies.
• Developed a TeamRoom for 100+ sales reps in North America, providing quick and efficient access to Announcement Letters.
• Worked with various teams within the organization to figure out how and where Confidential can use Siebel in alignment with SAP and sales/help desks.
• Designed the Complaint Management Tool (CMT) to help manage and escalate customer complaints.
• Supervised five support analysts and worked with 3rd level support teams to resolve customer issues relevant to account discrepancies or other web portal issues.
• Built and deploy a customer Lotus Domino application for tracking inbound 1st level customer service calls from all Commercial Financing customers such as Apple, Dell, Gateway, etc.
• Researched appropriate technology and resources such as call-tracking or problem-management applications to maximize Help Desk effectiveness.
• Managed a Self-Service e-Technical Support portal that allowed the customers to search and query technical information.
• Served as a lead developer on a six-person team charged with building a suite of Web applications for use by Confidential business partners.
• Delivered presentations to small groups of end-users on use of applications.
• Created product presentations to improve the reps’ knowledge level for Confidential ’s systems.

Developer & Business Analyst

Confidential, Somers, NY

Responsibilities:

• Team leader of the lost and damaged tracking system ( Confidential ) project, a corporate-wide application deployment to track shipments overseas.
• Developed in Lotus Notes/Domino the Management Assessment Program (MAP), an executive management training course at the Armonk Learning center and provided IT support to the students (executives) and the observers/instructors (a three-week program per year).
• Presented to customers at the technical and executive levels.
• Installed and configure PCs and printers for internal customers (IBMers).
• LAN administration (client/server) and management of a WinNT/Domino server.
• Implemented several Document Libraries and Team Rooms for departmental needs.