SUMMARY:

• Dedicated, results - oriented Project Manager, with over 15 years of progressive real-world experience and leadership.
• Effective coach and trainer with the ability to motivate and organize teams.
• Maintain continuous alignment of program scope with strategic business objectives, making recommendations to modify and improve the program when necessary.
• Creative problem solving and time management skills coupled with outstanding interpersonal skills facilitate tangible and seen results.

COMPETENCIES:

• Governance, Budgets, Procurement, Risk, Compliance
• Time, Scope, Quality, Finance
• Infrastructure/Design/Operations
• Contract Management
• Business Administration

EXPERIENCE:

Confidential, Baltimore, MD

PMO Specialist Consultant

Responsibilities:

• Applied PMBOK principles to manage deployments and implementations while adhering to Confidential /DoD policies, MOUs, POAMs, SLAs, SOPs, IRPs, SSPs and related mandates and directives.
• Developed PMO documentation and processes for defining program and project processes, and for ingesting and onboarding new projects and tasks.
• Technical advisor for lifecycle sustainment, operations services, and vendor negotiations.
• Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.
• Improved product experience by collaborating with engineering to develop fixes requested by customers in the most cost effective manner.
• Reported out on health of product and team performance against established service level agreements at monthly upper management reviews.
• Effectively partnered with teams to meet and surpass SLAs.
• Facilitated complex virtual and linked teams in multiple organizations.
• Created communications, staffing and stakeholder management strategy.
• Designed and implemented the outsource strategy for the maintenance of the pipeline.
• Championed need for standard ERP/EAI solutions for reduction of total cost of ownership by 20%+.
• Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services.
• Directed extensive face to face client meetings requiring up to 25% travel annually
• Developed and managed project plans to on-time successful completion from request for proposal to product delivery.

Confidential

Consultant Program/Project Manager/Instructor

Responsibilities:

• Developed organizational change management and design, and training programs for end users and support teams.
• Set the direction for the organization’s project governance and leadership structure.
• Designed and implemented corporate training program for the use of Rational Unified Process (RUP) and UML collaborations.
• Led all team based learning initiatives and training for end users and super users.

Confidential, Alexandria, VA

Consultant Program/Project Management Office (PMO) Specialist

Responsibilities:

• Provided overall management and support for concurrent projects across multiple products; including, vendor management and Earned Value Management (EVM) and Risk aversion, acceptance, mitigation, and avoidance.
• Served as the business area representative to the MS2 Program Performance (Earned Value) Management and Program Management Councils.
• Formed a PMO to managed the delivery of over 50 program and project pipelines during a 4-year period. Matrix managed engineers, DBA, and QA staff.
• Served as a conduit between customers, management and the development team, and a representative in CCB, RMB, ERB, IRB, and CAMs meetings.
• Planned and managed a $60M+ program budget.
• Applied best practices to ensure projects run consistently and that risks are communicated.
• Garnered support for Agile project management standards from the executive sponsor and steering committee and ensured these stakeholders have representation within the project governance organization.
• Enabled communications between governance representatives and PMO constituents and relay project information across both parties.

Confidential, Middlesex, NJ

PMO Project Manager

Responsibilities:

• Created service model aimed at ensuring usability, reliability, and compliance for users with disabilities (e.g., Section 504, Section 555).
• Developed the Agile project plan and project schedule, and defined/clarified the project scope.
• Developed policies and procedures to support the achievement of the project objectives.
• Added transparency to IT operations by developing strong business partnerships and formalizing the lines of communication Determined the organizational structure of the project team.
• Identified roles and positions for the service deliverables to be provided by external companies.

Confidential, Alexandria, VA

Project Manager

Responsibilities:

• Developed a Remedy-based Change Management system for a large Government Agency. Also, developed the Requirements Analysis and Design document, detailed processes for Change Management, and also developed a detailed User Guide with procedures for using custom developed functions.
• Improved operational efficiency and increased program engagement while managing shrinking annual budgets.
• Managed hardware, software, and firmware development. Overall accountability for product success. Premier customer contact, nurtured accounts to production status.
• Deployed product on time despite intense internal pressure for feature creep and delivery slip.
• Continually improved quality and value of product contributing to greater account volume and program content.
• Coordinated the planning, negotiation, execution and delivery of several competitive and non-competitive proposals for this strategic program.
• Supported the development of Change Management processes.

Confidential, Bridgeport, WV

PMO Specialist/Project Manager

Responsibilities:

• Collaborated with senior management and POC (point of contact) teams on project development, pre-sales meetings with clients, and definition of enterprise architecture.
• Spearheaded design through deployment of the Agile project methodology, including RFP for Web site re-launch.
• Created and managed all internal and external communications, training materials & presentations to accompany the rollout.
• Project managed the rollout of two new contract repository systems working with a team of analysts, developers and several clients to gather requirements.
• Implemented a formal project management process based on PMBOK and SDLC, reduced project delivery timeline by 30% and system defects by 80%.
• Led development of requirements, process and workflow models, and other documentation throughout project lifecycles.
• Oversaw development of support systems, encompassing management reporting, cost benefit analyses and budget approvals.

Confidential, Arlington, VA

Business Manager

Responsibilities:

• Reporting to the COO and CEO, frequently interacted with a variety of internal and external stakeholders at different levels of the organization.
• Managed and monitored project-related costs are other relevant activities performed by program managers.
• Created and negotiated contracts, pricing proposals, and Confidential .
• Coordinated the work of multiple professionals to complete projects on a schedule, within budget constraints and according to client specifications.
• Adroitly managed multiple subcontractors on as many as six concurrent programs.
• Developed an aggressive multi-year integrated program roadmap and release plan to iteratively deliver integrated portfolio projects on a 12-month cycle for $1 billion+ in government-awarded contracts.
• Provided data to control funding, budgets, and expenditures.
• Oversaw project milestones to ensure time and scope were well managed.
• Led efforts to understand and respond to the various and unique utility and commercial customers, including opportunities that were shaped by company name .
• Monitored profit, cost and balance sheets for all PMO-managed efforts and process invoices in an efficient and timely manner.
• Tracked program/project progress.
• Planned, implemented and successfully completed projects.
• Set team direction and motivated team members.
• Coordinated activities across different organizational functions.
• Defined project baselines and assigned work.
• Reported program/project statuses to provide data to stakeholders.

Confidential, Baltimore, MD

Project Manager

Responsibilities:

• Led Project Management team in the implementation of a managed business environment.
• Managed Project reviews and implemented technology standards, reducing redundancy and saving more than $250,000 annually on maintenance costs.
• Negotiated 12% overall cost reduction by tight management of 21 vendor contracts, including RFPs and SLA compliance.
• Operationalized multiple products for support, Confidential, and Customers reducing operational costs by 25%.
• Oversaw task performance to the fullest of efficiency—suggesting new policies/modifications to reform the nature of work.
• Directed annual industry and competitor benchmarking, clinical and market research, vendor evaluations, and trends.
• Partnered with vendors to design the comprehensive gap analysis of the existing over-configured system
• Participated in meetings, discussions, conferences, project site visits, workshops and hearings.
• Determined the resources required for the purpose of production.
• Prepared status reports for presentation to stakeholders and higher managing authorities.
• Selected as the BE Award of Excellence Winner for 2007.