SUMMARY:

Highly accomplished and resourceful professional with proven track record of achievements in directing seamless project /program management for successful companies. Superior strategic planner known for pioneering visionary new programs. Creative problem solver, big picture thinker, communicator and leader of strategic / operational teams in matrix organizations

EXPERTISE AREA:

• Executive Reporting/ Presentations
• Matrix Organization
• Team Building/ Mentoring
• Cross Functional Teams
• Organizational Development
• Management / Supervision with Direct Reports
• Program Management
• IT Project Management
• Business Project Management
• Resource Management
• Software Development
• Process/ Quality Improvements
• Regulatory Affairs
• Vendor Manager /Sourcing/ Procurement
• Contract Management
• SOW / Compliance / HIPAA
• Learning/Development
• IT Global Outsourcing (IT)
• Business Process Outsourcing (BPO)
• Security and Compliance/ PCI
• SDLC, Waterfall, Agile, Scrum
• Clarizen, Jira & MS Project
• Strategic Planning
• Business Reengineering
• Change Management
• Vendor Management
• Government Compliance

EXPERIENCE:

Confidential, Worcester, MA

Sr. Project Manager

Responsibilities:

• Project manager - business consultant responsible for ensuring compliance with all state to Provider Relations -
• Provider Directory Management. Leading matrixed project team with all healthcare business (Compliance, Provider Relations, Billing, Customer Service, Delegated Entity and IT components.

Sr. Project Manager

Confidential

Responsibilities:

• business consultant responsible for leading special projects relating to property management business operations, insurance risk management, vendor outsourcing management, cost / benefit analysis and RFP project leadership. Mentored office management staff using project management methodologies.

Confidential, Providence, RI

Sr. Project Manager, IT and Business

Responsibilities:

• Partnered with executive leadership, senior management vendors and government agencies maintaining and implementing Medicaid and Medicare healthcare insurance products.
• Direct medical - clinical informatics implementation of Care Management Collaboration software.
• Led full project life cycle. (Discovery, Configuration / Access, HIPAA Compliance, Pen Testing, Training …) Extensive management of multiple cross functional vendors (Delegated Entities) throughout this project.
• Collaborate with state (Medicaid) and federal agencies ( Confidential - Medicare) to ensure accurate compliance, provider directory, PBM and Encounter reporting needs were met.
• Led confidential leadership RFP Discovery projects with external consulting company and service providers.

Confidential, Framingham, MA

Program Manager

Responsibilities:

• Saved $10M by outsourcing IT resources to new outsourcing providers.
• Managed internal Confidential ITO project team working with external corporate consulting firm reviewing proposals, and negotiating contracts with outsourcing providers. ( $12M and $29M contracts)
• Transitioned 800+ Business Process and IT positions overseas and near shore providers within 15 months. (Operations, Customer Service, Call Center, Contact Center Finance, Corporate Systems, Supply Chain and Order Management- Production)
• Launched multiple new Confidential offshore teams at operational centers of excellence (COE) in three locations in India, and near shore sites in New Mexico. Led Transition lifecycle when changing outsourced providers.
• Collaborated with leadership to understand business drivers and jointly defined the optimal labor strategies and process requirements (measures/ SLA) for transitioned business areas. Continued partnership after Steady State fostering strategic planning with vendors.
• Managed multiple BPO and ITO vendor relationships in Operational Steady State, including the (8) direct reporting relationship managers and offshore / near shore teams. Responsible for international visits to COE locations, vendor delivery and performance, operational reviews and continuous process improvement for reporting teams.
• Prepared measures for consultants hired by Executive Leaders to support corporate “Reinvention”.
• Led vendor PCI and SIG security compliance reporting and site validation effort for Global Business Services .

Confidential, Massachusetts and Rhode Island

Sr. Project Manager at education Software Company

Responsibilities:

• Defined PMO structure for team, including process and, resource and, change management, internal and external reporting, mentoring / staff development and customer account management.
• Reviewed the space management reporting processes throughout the medial school enterprise.
• Worked with business SME to gather requirements for reporting tools, analyzed existing reporting processes, developed recommendations, prepared documentation and presented findings to ACIO & other IT leadership. Continued page 3
• IT-Project Managers, developers and business team leaders at multiple locations. SDLC methodologies used were a combination of Waterfall and Agile. Led global teams for successful customer and user experience. (UX)
• Provided oversight of multitude of diverse areas, including marketing and customer communications, direct marketing campaign definition, voice of customer- business data reporting, technical and soft skill learning programs, legal, compliance, web landing page compliance, and change / risk approval processes, quality assurance, UAT, and automated fulfillment mail house process.
• Directed onshore & offshore project team, global meeting facilitation, project plan adherence, issue management, change management, executive status and project metrics reporting, creating use cases, managing external vendor deliverables and work streams. Prepared process management documentation.

Confidential, Marlborough, MA

Sr. PMO Project Manager

Responsibilities:

• Provided strategic leadership for corporate client account road-mapping, steering committees and work prioritization.
• Played key role in company operations project management and company scaling rapid growth from 50 to +200 employees by leading policy process and training methodology build-out.
• Led IT and business projects with varied budget sizes, client transition management and relationship management with payroll deduction customers and human resources business partners.
• Managed key account relationships with insurance carriers, state funded Earthquake and Fair Plan programs and Identity Theft accounts, RFP, Legal & Compliance documentation, SLA metrics and corporate billing.
• Directed all aspects of government regulated development and maintenance projects.
• Account management for client insurance companies, including contract, funding, budget and billing responsibilities, policy production management projects for business process outsourcing customers.
• IT Project Manager for insurance customer maintenance: client hardware- server upgrades and software maintenance.

Confidential, Hartford, CT

IT Project Manager, Sr. Business Process Management

Responsibilities:

• Increased efficiency and training effectiveness, developed process management playbook, and project training materials used by internal, external and third party commercial lines customer’s partners.
• Implemented global CS Application Support model with blended model of onshore and offshore direct reporting teams. Impacted savings across customer accounts with this model when selected.
• Transitioned Self-Insured claims from National Corporations to Hartford’s SI claims administration services.