Business Analyst / Project Management Resume

PROFESSIONAL EXPERIENCE:

Business Analyst / Project Management

Confidential

Responsibilities:

Manage relational databases in SQL, MS Access.
Assist business unit managers to analyze and refine business processes.
Provide technical support to all levels of business from the shop floor to executive management.
B2B Web portal management
B2C Website administration, provide content for website.
Utilize Data Analytic tools to aggregate sales, production, inventory and accounting data
Maintain product database including product specs and Confidential setup
Coordinate internal resource with external consultants when working on projects
Develop training material and work instructions for end users and create training manuals for specific business applications.
Provide training in classroom setting and via video/web conferencing.
ERP Administration.
Develop reports, queries, workflows, dashboards & workbenches.
Use architectural tools to create menus, views, data grids, manage plugins, lists, toolbars and navigation bars.
Create import maps.
Manage all levels of security with ERP. Manage security profiles, enter license numbers, configure administrator settings, add workgroup users, manage groups/teams, realign territories, and implement field level security.
Coordinate EDI and VAN integration.
Develop standard operating procedures.
Troubleshoot and resolve problems with program developers.
Develop test case scenarios and conduct audits on content and functionality.
Manage database updates, install new database builds/bundles, backup/restore data.
Execute SQL scripts
Manage knowledgebase

Sales / Marketing / Customer Service Specialist

Confidential

Responsibilities:

Compile and distribute product and sales ranking data to Sales/Marketing and to the New Product Development Team to make informed business decisions.
Assist sales team with product demonstrations. Schedule key account visits.
Maintain product pricing contracts for key accounts. Manage standard pricing updates as well as volume and tiered discount pricing schedules.
Utilize desktop publishing to create newsletters, product spec sheets (MSDS), product catalogs, posters, business cards, labels, instructional sheets, operating manuals, brochures, price lists. Prepare content and files for print and web publication.
Support field sales, provide timely reports and assist with connectivity issues.
Manage onboarding process of new sales associates and sales agencies.
Coordinate and setup/design trade show exhibits
Enter sales quotes, sales orders, purchase orders.
Review Google Analytics
CRM administration, manage leads, track opportunities. Publish lead opportunities to channel partners and sales team
Prepare Confidential documentation and comply with regulations.
Plan travel of sales associates and visitors.

IT/IS Specialist

Confidential

Responsibilities:

Basic network administration, active directory maintenance, manage MS Exchange user accounts.
Manage/negotiate contracts and maintenance agreements on peripheral devices (printers, scanners, etc.)
Manage license and warranty of electronic equipment, printers, servers, software, etc.
Maintain inventory of IT office supplies
Help - Desk support - hardware and software
Manage help-desk software, publish knowledgebase articles, assign responsibilities, update and close tickets.
Provide training on Microsoft Office products. Automate processes through mail merges, template customizations.
Utilize advanced Excel functions such as pivot tables, vlookups, charts/graphs, query generation through ODBC, macro creation, link/embed data, conditional formatting, trace/audit formulas,
File transfer expert utilizing FTP, import/export functions, organize and protect files.
Migrate data from external sources into relational databases.
Manage basic day-to-day functionality of Meraki firewall
Institute PCI compliance.
Barcode template maintenance and setup for Confidential setup, product packaging and shipping.