SUMMARY
A flexible US and UK based customer focussed professional with broad range of experience and a successful project management track record in the telecommunications, banking (trading floor) and energy (Gas & Oil) industries. A member of the Business Continuity Institute, a Management of Risk Practitioner and ITIL Service Management qualified, Andrea has experience in all stages of the Business Continuity Management life cycle; Offshoring and Outsourcing; Disaster Recovery (including SAP systems) and Change Management methodologies and tools, and a thorough knowledge of ITSCM, the project lifecycle, PRINCE, information systems analysis, documentation and support. Combined with strong interpersonal, team-building, cost reduction initiative experience, organisational and time management skills and a high level of personal motivation and commitment, Andrea has an in-depth understanding of business drivers and the challenges and rewards of ensuring a successful project conclusion.

Key Strengths

Project Management
Business Continuity/Disaster Recovery Management (inc. trading floor/SAP Systems)
Change, Risk and Security Management
Emergency/Crisis Management
Trading Floor DR Support
Human Resource Management
Offshoring/Outsourcing/Transition Management
Customer awareness and communication skills
Financial control, quality improvement and cost reduction
Vision and strategic thinking, decision making and reflective learning
Structured planning, ITIL, continuous improvement and advance in service
Flexibility, positive “can do” attitude and sense of humour

Career History

Confidential, (11/11-05/12)
Senior Project Manager – Offshoring/Workload Transition

• Defining and obtaining agreement on Location Strategy with Senior Management
• Creating appropriate document repository and managing workload transition of UK SMEs to India captive employees
• Supporting Compulsory and Voluntary employees through redundancy processes
• Investigating and furthering opportunities for exit employees through redeployment
• Supporting exit employees via outplacement services (CV writing, alternative employment services etc)
• Guiding and provide information for exit employees on secondment opportunities available within the organisation
• Guiding and supporting employees through the pooling and selection process
• Exit process
• Recruitment process, working with international colleagues to source highly skilled individuals
• The initiative to amalgamate 50 employees to 25 international employees
• Investigating opportunities for sourcing in alternative countries
• On-boarding, training and knowledge transfer of new joiners
• Tracking, reporting, statistical analysis and progress updates for Senior Management

Confidential, (08/11-11/11)
Disaster Recovery Infrastructure Project Manager

• Implementation of full Disaster Recovery Lifecycle within large, multi-supplier media company
• Agreed with Business, the data centre failure scenarios catered for and acceptable recovery levels per application/function (in terms of time to recovery, functionality available and number of users)
• Identified and mapped out the full end-to-end network of applications that must be supported under the DR plan
• Conducted a gap analysis between current DR capability and required recovery levels identifies above
• Developed and sought IS & Business approval of a detailed plan, including costs, resource requirements and duration estimates to meet identified needs
• Engaged with, secured and managed all internal and external suppliers in order to deliver against approved plan
• Documented the policies, processes, work instructions and communication plans that govern the plan
• Conducted thorough end to end testing of the DR implementations against the defined business requirements implementing corrective measures where appropriate
• Handover and transitioned to BAU the delivered DR implementation to an identified DR Manager within IS

Confidential, (06/07 – 08/11)
Disaster Recovery Project Manager (Global Role)

• Management of Integrated Simulated Disaster Recovery Exercises for 7 Global Data Centres (300+ Applications contained in Disaster Recovery Plans including large SAP and financial control systems), reporting, documenting and liaising with business and operations to ensure a successful outcome (including post exercise remediation)
• Enhanced Disaster Recovery solution improvement and implementation (large scale DRP landscapes), reducing RTO and RPO
• Responsible for $2M+ cost saving systems migration from third party Sungard and HP data centres to in-house data centre systems
• Implementing and testing large multiplatform, multi-location, virtualised, SAN based and tape based recoveries
• Create, implement and maintain integrated Disaster Recovery testing plans, processes and procedures
• Holistic End to End Data Centre Disaster Recovery Walkthrough Exercises
• Matrix management of globally diverse international application and infrastructure resources (Malaysia/USA/Netherlands)

Confidential, (09/05 – 06/07)
Disaster Recovery/Business Continuity Consultant (Trading Floor Support)

• Lead Disaster Recovery input into ‘World Class’ Global DR Processes Initiative
• Part of team of 6 providing Disaster Recovery and Business Continuity support for all divisions of BP – main customer Trading Floor Division
• Responsible for communications and information management for BP Global Operations Disaster Recovery/Business Continuity Management
• Designer & creator of Departmental Intranet Informational Website
• Member of Change Approval Board, initiated and directed Disaster Recovery/Business Continuity Management change control process
• Maintenance & administration of DR document share
• Assisted with planning, preparation and execution of major BP Trading Floor Disaster Recovery Exercise involving more than 50 applications and 300+ systems, reporting, documenting and liaising with business and operations to ensure a successful outcome

Confidential,UK (12/04 – 09/05)
Business Continuity Planning Analyst (Additional Security Responsibilities)
All previous Business Continuity responsibilities plus ….

• Responsible for corporate and customer security for T-Systems UK
• Implemented Security improvement programme – Security in Focus that was adopted for implementation as an international programme, setting global world class standard
• Owned Security Function and lead UK Security Panel to ensure security objectives defined, approved and implemented successfully
• Created Security strategy in compliance with international TSI objectives and industry standards (BS7799)
• Created and implemented ITO Security Organisational Structure
• Implemented TSI Standard Cert Tool
• Advised and provided expertise for customer/corporate security solutions
• Implemented Security Processes and Procedures and achieved successful completion of SAS70 audit

Confidential,UK (03/04 – 12/04)
Business Continuity Planning Analyst

• Disaster Manager of annual SAP System Disaster Recovery Rehearsals and ad-hoc live invocations
• Member of T-Systems International Business Continuity & Disaster Recovery Steering Committee driving global project to deliver standardised Business Continuity & Disaster Recovery practices and policies
• Delivered Disaster Recovery solutions to major customers
• BCM Corporate/Process Level/Resource Recovery Strategy
• Business Impact Analysis – traditional and alternative approaches
• Business Continuity Planning Tools (LDRPS)
• Crisis Communications and Public Relations
• Emergency/Crisis Management
• Security
• Health & Safety
• Quality Management/CSIP
• Facilities Management
• Disaster Recovery/Technology Restoration
• Risk Management
• Work Area Recovery Planning
• Site Recovery Planning
• Education and Culture Building Activities
• Auditing/BCM Assurance

Confidential,UK (02/02 – 03/04)
Operational Services Project Co-ordinator

• Coordinate with technical project managers to gather project schedules and transform them into achievable matrix project plans
• Forecast technology metrics and build metrics reports
• Perform metrics analysis to be distributed internally and to senior business management
• Coordinate with technical project managers to prepare weekly and quarterly plans
• Synthesize plans into executive presentations
• Work with technology and corporate finance on budgeting; financial planning and reporting
• Coordinate technology purchasing function
• Address internal and external policy inquiries including internal audit, disaster recover, etc
• Strategically plan for and help implement Human Resource initiatives including recruiting, performance assessments, etc
• Facilitate policy communication across the technology group and the collection of feedback cross- functionally.
• Create process and best practices for policy implementation

Qualifications

BSc Computing Science (Hons)

Modules Passed :

Introduction to Programming
Systems Development Management
Fundamentals of Human-Computer Interaction
Multimedia Architectures
Information Systems Analysis & Development
Networks and Communications
Comparative Systems Development Methodologies
Relational Databases
Information Systems and Problem Solving
Object-Oriented Systems Design
Computer Systems (A+ equivalent)
Further Programming
Strategic Information Systems Planning
Object-Oriented Database Design
Programming in a 2nd Language
Operating Systems
Database Modelling and Implementation
Communication Networks
Access to Higher Education Certificate
RSA Integrated Business Technology Stage II

Training

Customer Focus
Projects In Excellence
Finance for Non-Finance Managers
Advanced Presentation Skills
MS Project 2000+
ITIL Service Management (Foundation Certificate) v2
ITIL Service Management (Foundation Certificate) v3
Management of Risk Practitioner