SUMMARY:

• Over 12+ years of experience analyzing and delivering Business Systems.
• Full life cycle experience from project planning, requirements gathering, testing, post go - live support to training in various industries including Telecom, Insurance and Services.
• Key skills include collaboration across functional areas, stakeholder management and negotiation.
• Expert in facilitation and building relationship.
• Comfortable working with business and technical team members.

BUSINESS SKILLS:

• Business Analysis
• Data Analysis
• Analytical /Logical Thinking
• Business Process Modeling
• Quality Assurance/ Testing
• Customer Facing Experience
• Requirements Management and Prioritization
• Project Management Methodology
• Written and Verbal communication

TECHNICAL SKILLS:

• Microsoft Office Suite
• Jama (Requirements Mgmt)
• MS Access
• Microsoft Visio
• UML
• LifeComm (IBM Host Platform)
• Sharepoint
• SQL Server
• Microsoft Project

PROFESSIONAL EXPERIENCE:

Confidential, MountlakeTerrace, WA

IT Consultant/Project Manager

Responsibilities:

• Conducted Business Analysis on security threats for business processes and systems.
• Provided input to project portfolio analysis and planning.
• Analyzed, designed and documented process flows on cybersecurity projects Like PKI (Public Key Infrastructure and Data Protection).
• Conducted market analysis/research on security techniques for improving cybersecurity posture within Confidential .
• Created project charters for security projects.
• Identity and Access Management data.
• Software vulnerabilities for the Platform Security data.

Confidential, Mercer Island, WA

Sr. Business Analyst

Responsibilities:

• Identified and defined project objectives and goals supporting long term strategy.
• Defined and managed project scope to support the project portfolio.
• Gathered, documented and maintained Business requirements for multiple tracks of work
• Used modeling tools like Visio and UML for analysis and designing of applications.
• Conducted and facilitated requirements gathering sessions at various levels within the organization.
• Supported all aspects of testing including creation and execution of test cases both for functional and user acceptance testing, whenever applicable.
• Coached/mentored other BA’s in Business Analysis methodology and techniques.
• Analyzed data from various sources using Excel
• Ensured that all artifacts were in compliance with corporate SDLC/Agile (SCRUM) policies and guidelines.
• Performed Impact analysis and risk assessment on complex projects.
• Developed and tracked project milestones using MS project.

Confidential, Bellevue WA

Business Analyst

Responsibilities:

• Analyzed and modeled existing Business processes
• Created detailed Business Requirement Document (BRD’s) and translated it into functional/ technical specifications.
• Participated in Functional/ Integration and User Acceptance Testing

Confidential, Issaquah, WA

IT Analyst

Responsibilities:

• Maintained and monitored CMODS, a data source for partner data (data uploaded to MS Sales via ICMODS by partners).
• Successfully executed SQL scripts to troubleshoot and investigate user issues.
• Communicated effectively with the users of business application on a day to day basis.
• Ensure successful processing of EDI Transactions (for sales and inventory reports).
• Executed Testing & UAT of Partner data changes/additions.
• Successfully performed analysis on Partner data.
• Successfully used pivot tables to query user data and to determine data discrepancies.

Confidential, Kirkland, WA

Business Analyst

Responsibilities:

• Gathered data requirements for the Data Integrity project.
• Identified appropriate tools and techniques for data analysis.
• Performed data analysis on Cingular’s billing system (Bill Tamer) and Cingular’s inventory system (Granite) using SQL Server 2005.
• Provided data extracts from SQL server and identified data discrepancies between the systems in the form of a scorecard.
• Collaborated with stakeholders and regional teams to update the inventory system in a timely manner.
• Facilitated bi-weekly status meetings with regional teams.
• Identified and resolved issues/challenges across regional teams.

Confidential, Chicago, IL

IT Analyst

Responsibilities:

• Successfully analyzed business requirements, wrote design documents and user acceptance test scripts.
• Performed coding and testing for the financial applications (Excel with VBA)
• Successfully performed root cause analysis.
• Provided stakeholders with time & effort estimating.
• Successfully transitioned the deployed applications to off-shore support teams.
• Successfully created Confidential SQLs for weekly data updates in the applications.

IT Analyst

Confidential

Responsibilities:

• Successfully provided data extracts from SQL server 2000 (backend) for testing the application.
• Successfully completed application support documentation.
• Assisted in development and documentation of the process flow of the application.

IT Analyst

Confidential

Responsibilities:

• Created and executed SQL statements for data validation.
• Assisted in product testing.
• Created application support documentation for Software Quality Assurance review.

Confidential, Saint Joseph, MI

Client Consultant

Responsibilities:

• Analyzed and documented business requirements for a Clinical Data Management System.
• Developed and executed user acceptance test scripts.
• Created reference manuals and training materials.
• Conducted end user training.
• Participated in on-site implementations of the Clinical Data Management software