SUMMARY:

• IT professional with 20+ years of IT experience within small to mid - sized companies adept at driving business goals, controlling costs, and improving efficiencies through exceptional project management.
• Accomplished at managing the full lifecycle of highly complex technical projects.
• Respected for effectively communicating project goals while providing deliverables on time and under budget.
• Effective in high risk situations. Known for dramatically improving organizational productivity and user service by planning, designing, and deploying highly effective systems.
• Experienced in the development, coaching, and leadership of personnel. Software certified with Microsoft (MCP). Core competencies include:
• Client Needs Analysis / Fulfillment

AREAS OF EXPERTISE:

• Network Design / Implementation
• Systems Migration / Maintenance
• Application Installation / Troubleshooting
• Management Information Systems
• Systems Implementation / Security
• VM Ware /vCenter ESX 3.5 - 5.5
• LAN/WAN/SAN Administration
• Client Engagement / Support
• Data Management / Integrity
• Staff Management / Training
• Vendor Relations / Negotiations
• Team Building / Motivation
• Client / Server Architecture
• Hardware Configuration
• Switching / Routing
• Equipment Procurement
• Disaster Recovery
• Remote Systems Access
• Group Policy Design
• Sales Force
• Innovative

TECHNICAL SKILLS:

• VMware 3.5 - 5.5 vCenter vRanger
• Microsoft Exchange Server 5.5
• Exchange 2007
• Office 365 Platform
• Microsoft Windows Server NT4.0-2012
• Windows 98-XP, 7, 8, 10
• Active Directory
• NetApp
• Dell
• HP
• Barracuda
• Sonic Wall
• Palo Alto
• 3Com
• Cisco
• NetGear
• Watchguard
• Linksys
• DHCP
• DNS vCenter
• SQL Studio
• NetBackup
• Symantec Endpoint Protection
• Kaspersky Security Cetner 10
• ABBY Flexicapture OCR
• Putty
• SSH
• SFTP
• MS Office
• WireShark
• Whats Up Gold
• Avocent DSView

PROFESSIONAL EXPERIENCE:

Confidential - Bradenton, FL

Project Manager / Senior Systems Engineer / System Administrator

• Proactively address issues to minimize escalations and ensure exceptional technical/user support during rapid corporate growth periods. Provide 24x7 support, upholding the highest standards in growth planning, preventative maintenance, system monitoring, equipment inventory maintenance, and outage response. Generate troubleshooting procedures, and service policies. Monitor service level agreements (SLAs), fault management systems, and datacenter operating procedures.
• Created, Implemented, and followed a plan to improve company sustainability. Strengthened vendor relationships, leveraging their subject matter experts while building IT infrastructures. Provided relevant information to stake holders, upgraded systems, strategize replacement/scaling of all equipment.
• Increased profits by streamlining data entry by working with end users to find identify the problem, working with management to define the need and scale of the project, working with vendors to find an application that would meet our needs, designing a managing the project and then training the users. The project consisted of utilizing OCR software in conjunction with scanning hundreds of large case files, programing the software to find the necessary fields, pulling the correct data and exporting it into a database increasing the case submissions by 80 percent while saving countless hours of manual processing, freeing up users to run other tasks
• Maintained Cloud Environment with Peak 10 and Century link negotiating and re-negotiating the contracts. Configured and deployed point to point tunnels in 4 locations / 9 subnets, for users to gain access the cloud. Built servers, adding, configuring and adjusting resources as needed.
• Maintained annual SOC audits with hands on experience in requirements gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis.
• Increased user productive by facilaiting knowledge transfer workshops to increase the how and why of required tasks for end-user/clients/stake holders. Users with a better understanding of the task at hand will do it better and finds betters ways to reach the goals on their own.
• Ensured network security by implementing Palo Alto routers setup in a redundant configuration for failover. Scanned log files, monitored network traffic and setup alerts as to any possible security breaches.
• Managed growth of environment from 13 employees and 4 servers to 100 employees and 20 servers over a three-and-a-half-year period by working with vendors to secure hardware, network, and cloud resources.
• Provided support all employees 24x7 including in-house, remote, and nomad users. Utilized SalesForce to track jobs and input client data into searchable format. Supported facilities in 4 locations. Desktop and laptop installs, Hardware and software troubleshooting, Proper difficult user management,
• Relocated facilities with zero downtime by managing resources and creating a project plan ahead of time. Used maintenance windows effectively to move equipment and services to new location. Worked with vendors to run cable, build walls, run power, setup door access system, setup new VOIP phone system and working weekends ahead of time to ensure smooth cutover. Moved sixty users so that come the next work day there was no down time.
• Purchased all IT equipment and negotiated IT contracts for the company saving money by researching equipment to meet the need, finding competitive prices, and negotiating best deal with vendors for services, software and hardware. Implemented hardware refresh procedure to ensure the reliability of user’s equipment.

Confidential - Sarasota, FL

IT Systems Analyst

• Designed and implemented systems, assessing the suitability of information systems in terms of intended outcomes and liaise with end users, software vendors and programmers to achieve these outcomes. Used analysis and design techniques to solve business problems using information technology. Served as change agents who identify the organizational improvements needed, design systems to implement those changes, and train and motivate others to use the systems.
• Played key role in critical IT projects and ensured reliability of systems through ever - transitioning technical environments. Drove success of business and application development initiatives by creating new Microsoft Windows guest virtual machines. Performed visual inspections, troubleshooting, and hardware replacement for main hub s datacenter. Responded to open service tickets in FootPrints to resolve a wide variety of technical issues.
• Managed and troubleshot Microsoft 2003/2008 Active Directory, Exchange 2003/2007, Symantec Endpoint Protection 12.1, Symantec NetBackup7.x, storage devices, file/folder permissions, and Tumbleweed FTP Server. Supported Microsoft Windows server update services (WSUS). Installed SQL, Microsoft IIS, DNS, DHCP, and client/server applications. Monitored virtual environment and proactively identified/resolved issues with VMware, vSphere Web Client, vCenter, and WhatsUp Gold. Administered APC, Dell Blades, Powervault, and Netapp.
• Ensured stability of new projects by providing 3 separate platforms for development, UAT, and Production. Assisted in testing new designs, troubleshooting, bug fixing, and reporting findings back to developers for improvement.
• Maintedned databases for devlopers and Production by Preforming and ensuring backups, guaranteed integrity, refreshed development data, and restored database on demand.
• Was lead in assisting Physical to Virtual environment by going from 50 physical servers to over 250 guest servers on 53 hosts in nine locations across the WAN using blade servers with Netapp storage. Ensured maximum uptime by using vMotion, vRanger, and other utities in order for guest servers to have no down time while updating and maintaining the host systems.
• Seamlessly migrated systems from Microsoft Exchange 2003 to Microsoft Exchange 2007. Consolidated Microsoft Exchange environment and migrated mailboxes across WAN without causing disruption to daily work flow. Scheduled mailbox moves for after-hours and weekends. Simplified functions with load-balancing and DR capabilities.
• Reduced timeframes for application upgrades and problem resolution by clearly documenting all server/application deployments and producing step-by-step guides using screen shots, Visio, and spreadsheets.

Confidential - Sarasota, FL

Systems Engineer

• Provided remote and onsite server/desktop support for 15 different companies, some with multiple sites. Helped clients increase their productivity, efficiency, and profit margins. Monitored network traffic and security logs to maintain highest levels of data integrity and network stability. Built diverse networks from the ground up to fulfill ever-changing business needs of various clients. Analyzed client needs, documented existing architecture, and designed/implemented end-to-end solutions. Led project teams of 4-5 technicians, documented all work, and produced deliverables on time and to specification. Performed monthly maintenance on all 15 client servers. Worked with vendors such as US Lec, Century Link, and AT&T to do T1 cutovers for clients hosting their own email servers. Managed Active Directory and Microsoft Exchange for multiple clients. Specified, quoted, and installed network cabling.
• Grew revenue, streamlined client communications, and protected data assets by introducing new technologies to clients. Effectively sold solutions offered through AllWorx IP telephony systems, site-to-site VPNs, Microsoft Exchange Server, SQL Server, Symantec Backup Exec, McAfee, and Symantec.
• Resolve major client dilemmas in one day, Clients are unable to access critical business applications or sometimes network files, use trouble shooting ability to determine cause and then find quickest way to get clients back up and running.
• Migrated web-hosted email to internally hosted platform, transferred data from local workstations to network storage, and upgraded Microsoft Exchange. Earned certification by AllWorx to install and configure proprietary systems.