TECHNICAL SKILLS

SDLC Mythologies: Waterfall, Agile - Scrum

Platforms: Intel Compatibles and MAC, iPad

Topologies: Token-Ring and Fast Ethernet Switching

Operating Systems: Windows 7 & 8, Window Servers, Novell

Help Desk Software: REMEDY, HEAT, Track it

Business Requirements: IBM DOORs

Apps Software: MicroSoft Office (2003, 2007 & 2010), MS Project (2007 & 2010), EPM & EPPM, Visio, Excel, Access, SharePoint, E-Room, Outlook 2010, WordPerfect, Saber LAN, Lotus Notes Domino, Lotus; DBASE II, III+, and IV.

Project Scheduling: MS Project 2003, 2007 and 2010, MS Project Server2010, EPM and Planview

Mail Systems: Outlook, Lotus Notes

Sharing Services: SharePoint and E-room

Remote Access: Citrix, VPN, RSA

PROFESSIONAL EXPERIENCE

Confidential

Program/Project Management

• Program/Project Manager for the Architect of the Capital (AOC)/ House of Representatives Suite Selection Project. Major tasks include the project facilitation, planning, scheduling, training and reporting. Additional administrative functions include staffing support to comprise of time/attendance, performance reviews, performance improvements and team building of the Help Desk staff (all tiers).
• Utilized Agile-scrum software methodology within AOC to run software development and IT projects; to provide a structure to roles, meetings, rules and artifacts. As scrum master for AOC’s Information Technology Division (ITD) I was responsible for breaking down small iterations of projects and running weekly and/or daily sprints to manage those components or tasks. Also held Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings, Backlog Refinement Meetings and Burn-downs. Also required to enforce project time-boxes and maintain visible artifacts via SharePoint. In addition to creating an environments conducive to team self-organization and promoting value-added engineering practices.
• As a Project Manager/Scrum Master, I utilize the most important principles of agile-scrum which is to resolve impediments to the project.
• Projects successfully completed using Agile are the Senate and House of Representatives Suite Selection project and the implementation of SharePoint 2013.

Confidential, MD

Management Analyst

• Manage project team consisting of Design and Field Engineers, Programming Engineer, and Field Technicians on a project-by-project basis. Projects ranged from Unified Communications and LAN/WAN infrastructure upgrades, to new technology roll-out of 500+ sites receiving WAN optimizers, consisting of:
• WBS management and tracking;
• Creating and managing project schedules;
• Conducting bi-weekly project meetings and track outstanding issues;
• Meeting with customer bi-weekly.
• Technical writing projects included working with technical resources to develop and finalize infrastructure design documents, technical training guides, and user guides.
• Business development requirements include:
• Identifying sub-contracting opportunities searching multiple online databases;
• Creating email campaigns to establish initial contact with potential customers;
• Attending trade shows to educate private vendors and government agencies of Confidential ’ capability
• Proposal writing includes overall process management to include:
• Identifying bidding opportunities for federal and local government agencies;
• Review RFPs/Pre-Solicitations and making bid/no-bid decisions;
• Identifying and coordinating bid resources to include internal staff and sub-contractor teams;
• Preparing disclosure agreements and coordinating contract execution with potential sub-contractors; and,
• Develop overall statement of work on multiple technical projects and work with the project team to pull together final proposal sections to include technical and cost proposal.

Confidential, Oakton, VA

Project Manager

• Manage project team consisting of Design and Field Engineers, Programming Engineer, and Field Technicians.
• Create and maintain projects schedules, WBS, and status reporting requirements for AT&T management.
• Maintain and support team resource requirements for virtual teams and vendors;
• Manage and administer 19 - 28 projects simultaneously;
• Provide customer guidance throughout the Unified Communications System Transformation process;
• Earned Value Management (EVM) was used to track the projects status and measure overall performance; reports were generated using MS Project (all versions);
• Develop, document and publish all project artifacts to the project portal.
• Facilitate weekly customer meetings to review status, action items, and open issues/concerns.

Confidential, Vienna, VA

Business Analyst and Technical Writer

• Successful development, completion, and approval of the Project Artifacts consisting of the Project Business Case, Project Charter and Scope, Business Requirements Document, ICBM (Budget) and the Project Schedule. The project schedule was generated using Planview.
• Schedule and facilitate meetings with the Storage Engineering’s to develop a realistic schedule and assist in the development of the Engineering Solution Documentation; Engineering Architecture Documents; and Solutions Definition Document. Facilitate the disciplines ITIL using a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
• Assist in the development of the approved Project Budget, WBS and Schedule; Facilitate weekly project status meetings with the storage team; Update and publish weekly status reports; Attend project approval gateway(s) as necessary to receive justification for final approvals.

Confidential, Washington DC

Project Manager for Application Servers & Storage

• Expanded Consolidated Storage Environment (SAN) and refresh Virtual Server Hosts (VMWare) to utilize the latest data storage technologies allowing consolidation of data stores onto a highly available platform and allow efficient use of storage capacity as well as near real-time duplication of critical data across long distances.
• Managed and facilitated technical interchange teams to include LAN Administrators, WAN/LAN Engineers, Facility Engineers, Business Managers; and project leads. Determining resource requirements; coordinating discovery data requirements; developing and defining gap analysis, transition planning, and tasks execution. Submitting both oral and written progress reports to Task monitors, customers, stakeholders and sponsors. Independently completing project-related activities and initiating project tasks; coordinating project deliverables/issues with key stakeholders, and routinely completing complex assignments requiring independent action and a high degree of initiative to resolve issues.
• Analyzing, summarizing, conceptualizing and prioritizing work activities; Performing Project Tracking, Cost Estimation, Feasibility Studies, Quality Assurance and Improvement Studies, Systems Analysis; Developing Statements of Work (SOW); evaluating bids for major hardware and software purchases; reviewing completed work to ensure quality and compliance with organizational priorities, protocols and deadlines; evaluating alternative solutions; defining implementation specific milestones; and presenting recommendations to executive management.
• Create and maintain the schedules, WBS, and facilitate weekly meetings;
• Earned Value Management (EVM) was used to track the projects status and measure overall performance; reports generated using MS Project (all versions).
• Project Manager for Amtrak’s IT Department responsible for leading the migration of 47 applications from Citrix MetaFrame to Citrix XenApp within the time specified. Researched and documented requirements for each application migrating; Prepared Project Charter, Project Management Plan, procurement documents; track project budget and other financial documents. Produce schedules and WBS for each application and keep the PMO updated via change records or issue logs; facilitate weekly meetings with application owners and Citrix Engineers; produce meeting minutes and distribute to the technical team members; track action items and verify completion of assigned tasks. Assign tasks and monitor the status with the Citrix Engineers; use SharePoint to upload and maintain project artifacts’. Document and prepare for each Operational Readiness Review (ORR); facilitate problem resolution(s) as presented.

Confidential, McLean, VA

Project Manager

• Collect and manage customer requirements for the system upgrade by implementing a change control system. Develop and maintain project schedules for the deployment of ReSOLT to state and local law enforcement. Facilitate national weekly meetings with the technical teams and upper management on the ReSOLT upgrade, deployment, and other technical issues; facilitate national bi-weekly discussion group used to foster the sharing of ideas, operational challenges; and/or recommendations for use of the ReSOLT application; promoting communication and feedback on the ReSOLT tool by state and local law enforcement and the application development team. Update and manage Project Management Plans as needed.
• Assist the Program Manager in the development of ChoicePoint Government Services Project Management Office. Develop and draft the CGSPMO Charter and Project Management Plan templates; develop project schedules, WBS, and template forms using PMI’s (PMBok) knowledge areas as standards. Develop internal processes and procedures for the implementation of Project Management within the company.
• Provide support to the IRS Pre-populated Collection Information Statement (PCIS) system project for ChoicePoint. Developed a process for the collection of output requirements for the PCIS system; created mock-up reports, by hosting weekly meetings with the customer to fully flush RTM reporting requirements. Defined 26 system reports and created the report layout for customer approval; managed technical aspects of implementing the PCIS reporting business solutions from pre-defined requirements. Provide support, advice, and guidance on the production of quality deliverables and communications media to the client. Designed, developed, and improved business solutions by using standard documentation and communication methods, techniques, and tools.

Confidential, Washington DC

Business Analyst

• Business Analyst for the District of Columbia Office of Regulatory Affairs, accomplished by providing support to the Comprehensive Property Management System (CPMS). Additionally, collected, analyzed, and validated the functional requirements for the CPMS application. The objective of this cooperative initiative is to dramatically improve property management services within the District of Columbia. The end result of the system is to produce consolidated and centralized property data; a streamlined data access process with tracking capabilities; and an increased accuracy of data that will be delivered via an enterprise level property management system utilizing current technology.
• Prepared functional data collection procedures for the development of the Software Requirements Specifications using IEEE Standards; Developed data collection mythology, procedures, and forms; Identified and interviewed pertinent candidates to provide existing system functionality; Identified and interviewed stakeholders to determine development expectations; Developed “Use Cases” from the existing data collected using Visio; Determined specific requirements from high level requirements provided within the vendor solicitation package; Facilitated informational briefings with the customer and other stakeholders; Prepared weekly reports and attended weekly progress meetings with DC government officials.

Confidential, Alexandria, VA

IT Project Manager

• Project Manager for the Maritime Administration’s (MARAD) Consolidation Project for the Department of Transportation’s (DOT) infrastructure; primarily responsible for the facilitation of the established Common Operating Environment (COE) to include IT services. The services provided by the consolidation include: Relocation of the1500 employees to the new DOT Data Center; IT infrastructure security functions, help desk operations, email and directory services, server hosting and administration functions, data back-up and disaster recovery, and wireless services. In addition to serving as, MARAD’s Project Manager for the coordination of relocation activities from the DOT NASSIF Building to the SE Federal Complex. Activities included the scheduling, facilitation and installation of Office furniture and space designations; Contracts, lease agreements, Service Level Agreements (SLAs) vendors (e.g., electrical, plumbing, telecommunication, Voice, etc.)
• Manage and facilitate technical interchange teams to include LAN Administrators, WAN/LAN Engineers, Facility Engineers, Help Desk Managers; MARAD and DOT/IT project leads. This includes facilitating meetings, receiving and providing project updates and communicating changes to the DOT/MARAD CIO, maintaining the Consolidation’s Master Project Plan; and providing Power-point briefings to the MARAD staff. Post all new and updated consolidations changes; and New HQ Move Changes to SharePoint and Eroom for quick access on the status of all tasks. Manage and coordinate the consolidation tasks between DOT and MARAD via Project Implementation Plan; work closely with the CIO and ACIO to determine resource requirements and allocation; coordinate discovery data requirements; develop and define gap analysis, transition planning, and tasks execution. Develop MARAD budget requirements for the consolidation tasks defined by the Migration Project Plan. Submit weekly/monthly progress reports; and brief the CIO, ACIO and other stakeholders on the progress of the migration/consolidation. Developed and maintained the project schedule for the implementation and data migration from Trackit to REMEDY. Conduct weekly status and technical meetings for MARAD’s network migration and new HQ Move requirements.