SUMMARY:

• Driven, highly motivated Technical Project Manager and Certified Scrum Master, with 15+ years of experience and accomplishments in payments & credit card processing, banking operations, ATM, privacy, and the insurance industry.
• Proven success in engaging and collaborating with business and highly skilled technical teams to deliver innovative solutions and processes.
• Ability to lead multiple projects and drive results in an Agile or Waterfall environment.
• Self - motivating professional with exceptional leadership, consultative, analytical, organizational, attention to detail, & relationship building skills.
• Excellent professional written and verbal communication skills. Able to work independently and with a team.

TECHNICAL SKILLS:

Languages: COBOL, DB2, IMS

Ancillary Skills: MS Office Suite, MS Project, MS Visio Professional, AGILE using Scrum, CA Agile Central (Rally), JIRA, SDLC PM Tool, Waterfall methodology, Clarity, Primavera TeamPlay, MS Word, Method/1 Methodology, Lotus Notes, Enterprise Project Management, SharePoint, PowerPoint, MS Excel, Business Analysis, Project Planning, Account Analysis

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

• Managing the analysis and integration of hundreds of Confidential applications to a newly developed Global Data Deletion Utility designed to delete/anonymize Personal Information (PI) according to global records retention schedules.
• Provide Global Privacy knowledge and insight to help leaders determine correct data deletion approach for their applications in order to ensure compliance with the General Data Protection Regulation (GDPR) and Confidential Policy.

Confidential, Tempe, AZ

Technical Project Manager

Responsibilities:

• Development of a new system for automated cross-sell credit card offers involving many in-house and third party applications, managed system changes for Payment Card Industry ( Confidential ) compliance for debit cards, MasterCard MoneySend compliance initiative to accept direct payments, and system changes required to process & reissue ATM cards as EMV.
• Created project requirement documents and detailed project plans.
• Facilitated project meetings.
• Coordinated and gathered requirements from over 25 impacted application teams.

Confidential, Phoenix, AZ

Project Manager/Scrum Master

Responsibilities:

• Successfully managed a $3M multi-year international compliance project. As End-to-End Project Manager, provided leadership over 17 application teams for strategic planning/analysis, design, development, testing, and on-schedule implementation. Prepared documentation and financial status reports to leadership.
• Provided leadership over several application infrastructure projects simultaneously, managing different timelines, budgets, business & technical sponsors, to deliver various process improvements and compliance initiatives.
• Utilized the SDLC Project Management Tool (Clarity) to set up projects, effectively track and manage project costs and resources, change requests, risks, and issues. Provided financial reporting and statistics to leadership.
• Team subject matter expert on the SDLC PM Tool (Clarity) and provided training and consultation to others.
• Utilized CA Agile Central (Rally) to manage AGILE projects as a Certified SCRUM Master. Conducted sprint planning, daily stand-ups, sprint reviews, and retrospectives. Ensured acceptance criteria and story point estimations were completed on time and managed the sprint backlog.
• Acted as Product Owner for AGILE projects on behalf of the business sponsor, creating technical user stories and managing the Product Backlog.
• Effectively communicated and collaborated with technical and business sponsors to determine and document technical and user requirements. Lead many application teams to deliver solutions.
• Performed financial planning of major project initiatives & managed resource billings of over $450K monthly.

Confidential, Phoenix, AZ

Manager

Responsibilities:

• Managed the full life cycle of authorization initiatives by researching and analyzing product requirements, creating functional specifications. Utilized use case scenarios and business process modeling to ensure project accuracy.
• Successfully migrated large Confidential merchants with high transaction volume to the Global Authorization Network Infrastructure by developing and executing a Project Plan across multiple infrastructure teams.
• Provided software project cost estimates, detailed status, project reports, managed project financials and budget and recommended additional project planning to executive management and project team.
• Created business needs, cost benefit financial analysis, project strategies and trending for three year long range software project planning process, managed project budget, forecasts and estimates.
• Worked with and lead globally diverse teams, conducted meetings, provided training and assistance, and influenced decisions to drive projects to desired status.
• Developed and conducted detailed network training to executive management utilizing MS Visio, Excel, and PowerPoint. Created business and technical process workflows and design layouts via MS Visio.
• Acted as the liaison between the Client, Business and Technical organizations providing project consultation.

Confidential, Scottsdale, AZ

Business Systems Analyst

Responsibilities:

• Developed UNIX test scripts to retrieve data for credit card applications.
• Ensured the accuracy of credit card marketing campaigns by executing SQL queries to manage and extract data from Oracle databases into MS Excel.
• Created and executed detailed testing processes.

Confidential, Phoenix, AZ / Charlotte, NC

Business Analyst

Responsibilities:

• Managed the start-up and development of new business products and marketing programs.
• Prevented income loss by resolving automated credit evaluation and security fraud issues.
• Gathered and developed business and technical requirements for several departmental projects and developed test cases, and tracking metrics.
• Performed research and analysis to resolve database issues by developing and executing operational test plans and utilizing SQL, Easytrieve, and Mainframe.

Confidential, Columbus, GA

Senior Business Analyst/Business Consultant

Responsibilities:

• Gathered and analyzed data, developed and organized business plans (to include planning, design, and implementation activities) for infrastructure projects.
• Increased production efficiency by 30% by assisting with the creation of a Development Environment.
• Assisted in the successful transitioning of JCL, PROCS, and CONTROL libraries to the Alchemist Change Management tool resulting in better control of entity changes for developers.
• Created training documentation and delivered presentations for new hardware/software implementations, quickly bringing developers and users to adequate levels of competency.

Confidential, Columbus, GA

Sr. Representative, Programmer Analyst, Business Analyst

Responsibilities:

• Managed and maintained the relationship of high profile Commercial Card clients, accounts, and their Authorization and Marketing projects.
• Reduced income loss for a commercial bank by providing quick turn-a-round time in resolving authorization issues when commercial card transactions were inadvertently declined.
• Reduced production job run time by consulting with business units and technology teams to analyze and identify inefficiencies in nightly processes.
• Expedited file transfers by setting up critical interfaces and transmissions between Confidential and Confidential .
• Managed multiple marketing and development projects, created reports, and completed updates by performing database scans on TS1 and TS2 platforms. Managed project integration within current system environment.
• Coded and tested a new Skip-a-pay program in COBOL.
• Earned bonus money and awards from Confidential for completing and implementing a new marketing program ahead of schedule and without errors.