Senior Project Manager Resume Indianapolis, IN - Hire IT People

PROFESSIONAL SUMMARY:

Executive with proven results in strategic program and project management.
Extensive experience delivering impactful change within complex organizations.
Consistently demonstrates excellence in organizational strategy, marketing acumen, business process optimization, technology, and innovation.
Recognized for ability to execute, effectively communicate, and lead multi - functional teams to achieve meaningful outcomes.
Significant multi-disciplinary knowledge and experience across numerous state & federal policy/programs including:
Motor vehicle administration: includes all vehicle and driver licensing programs
Medicaid eligibility operations
SNAP/TANF food and cash assistance program management
Information Technology (IT) systems: includes consulting, governance, design of large systems and project management
Mental Health and Aging IT consulting
Five plus years successful executive program management

EXPERIENCE:

Confidential, Indianapolis, IN

Senior Project Manager

Responsibilities:

Responsible for managing a portfolio of Confidential Information Technology (IT) projects. Further, responsible for IT consulting and process improvement activities to meet the business needs and objectives of executives and directors within the divisions of Aging, Disability and Mental Health.
Further responsibilities included management and administration of multiple legacy systems.
Provides citizens single point of entry accessing information about dozens of Confidential programs spanning five agencies
Delivered on time and on budget

Senior Project Manager

Confidential

Responsibilities:

Created the state psychiatric hospital admission & discharge portal-- ViewPoint. A novel system which automates and reengineers decades old manual processes and provides administrators with better visibility into the patient experience
Assumed responsibility for $36M Balancing Incentive federal grant program.
Successfully negotiated eligibility extensions with the Confidential .
Collaborated and consulted with Confidential agency leaders to develop qualifying programs and projects resulting in safeguarding $20M to benefit Hoosiers that would have otherwise reverted

Confidential, Indianapolis, IN

Director Field/Internal Operations

Responsibilities:

Successfully operationalized the Affordable Care Act across the enterprise
Realigned all 10 regions based on case count to create consistent & efficient service
Oversaw the successful training of 3000 workers for large Medicaid operational change
Effectively Negotiated
A favorable contract amendment With Confidential largest vendor- increasing deliverables by vendor. This contract was recognized by senior Confidential leadership as ‘Gold Standard’ for performance based contracting
A successful contract with electronic benefit provider and secured favorable pricing - lower than a larger states per card charges
Renegotiated contract with eligibility vendor reducing cost to Confidential
Leveraged Technology
Directed implementation of numerous automation features into the design of new $100M eligibility system. Projected to eliminate hundreds of thousands of manual transactions and hundreds of vendor and state positions while significantly improving application determination response time for citizens
Capitalized on federal income verification program reducing Confidential expenses $1M annually. First in the nation to do so

Confidential, Indianapolis, IN

Deputy Commissioner

Responsibilities:

Successfully Led Key Strategic Project Development Including Marketing and Implementation
Reduced fraud and processing time.
Processing turnaround time reduced from 7 days to 1.
Eliminated an entire central office department and all 8 reinstatement branch offices-virtualized all reinstatement processes. Savings of more than $2M in personnel costs annually
Drove the marketing strategy and overall project development & delivery which resulted in over 1.2M transactions more in one year
Led the planning & development of a multifaceted mitigation strategy which resulted in improved average visit times in 2012 despite increased volume
Drove the state government consolidation effort of commercial driver licensing from three agencies providing oversight to one
Created and/or revised hundreds of pages of policies & procedures