SUMMARY

• 16 years of experience in Program/Project/Portfolio Management in various industries.
• Led two (2) successful Workday HCM implementations - HCM, Payroll & Finance.
• Managed large programs at Hill Physicians, Confidential, Confidential, Cisco and Oracle Confidential .
• Implemented global, enterprise-level solutions for key business units including HR, Payroll, Sales, Marketing, Finance, Product Marketing, IT and Engineering.
• Experienced with RFP process, vendor selection and vendor management.
• Built Program & Project Management Offices (PMO) from scratch. Implemented Tollgate Review Process for new products and solutions.
• Expert at PMO processes and Governance
• Strong working knowledge of portfolio management analytics, program/project monitoring and tracking, resource management.
• Proven ability to deliver substantial revenue, productivity and quality improvements through well-managed, on-time programs/projects.
• Excellent communication skills with emphasis on stakeholder management and strong client relationships.
• Ability to bridge communication gap between Technical and Business teams.
• Waterfall to Agile conversion for Hill Physicians Enterprise PMO.
• Certified Scrum Master, PMP. Trained in ITIL, Six Sigma, Lean, Prince2.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Led successful implementation of Workday HCM, Recruiting, Payroll and Finance.
• Managed RFP process for ERP vendor selection. Led contract negotiations with Workday and implementation vendors.
• Delivered fully-integrated Workday HCM and Finance System - Recruiting, HR, Benefits, Absence, Payroll, Core Financials, Expenses and Procurement modules. Managed 24 integrations with ADP Payroll, Medical/Dental/Vision/401k vendors.
• Trained in Workday Recruiting, Workday HCM, Workday Business Process, Workday Security.
• Mapped existing manual-focused business processes to Workday.
• Managed Workday team of 60 Executives, Stakeholders, configurators, business SMEs.
• Change Agent for Workday focused on the effect of changing technology, business processes, structures, and tasks on interpersonal and group relationships in Company.
• Completed a current-state assessment PMO organization maturity level; authored the firm’s strategy and project roadmap to improve maturity level.
• Member of project portfolio review committee for on-time status, actual spend, regulatory compliance, earned value, sustainability of in-flight projects.
• Defined intake process for new project requests. Designed project request form, submission/review process, and assignment of correct priority to new projects. Ensured assignment of required resources based on project priority.
• Developed portfolio status dashboard for reporting to Executive and management teams.
• Leading IT transformation from fully Waterfall to Agile project methodology. Implemented LiquidPlanner/Jira solution, interfaced with TFS, to manage hybrid delivery model.

Confidential

Portfolio Manager

Responsibilities:

• Documented, process for complaints management for employees, customers.
• Led the Planning Phase to extend BOSS Call Center as the HR Service Center solution.
• Managed Re-Implementation of Cornerstone Learning Management System.
• Completed an end-to-end business process analysis to identify under-utilized product features.

Confidential

Program Manager, Foster City, CA

Responsibilities:

• Participated in 5-year look-ahead planning, prioritization of projects, and resource needs.
• Managed IT resource forecasts, tracked resource needs for HR project portfolio.
• Responsible for HR Program status reports to Executive Steering Committee.

Confidential

Program Manager, San Mateo, CA

Responsibilities:

• As PMO leader, established SDLC, Change Control, and Release methodologies.
• Led the implementation of @Task SaaS application for project portfolio management and resource tracking (for a portfolio of 35 projects utilizing a pool of 150+ resources).
• Lead Project Manager for Cerner BeyondNow implementation.
• Led Business Process Improvement and Automation of Electronic Data Capture (Remote Hand-
• Held Device Deployment & Synch) and Logistics & Scheduling functions.

Confidential

Senior Project Manager

Responsibilities:

• Worked with IT vendors to build and manage project schedules, timelines and milestones.
• Reported project status, issues and risks. Monitored schedule deviations and developed corrective action plans.
• Led planning phase of HP PPM implementation.

Confidential

Senior Project Manager, San Jose, CA

Responsibilities:

• Drive the product development lifecycle (PDLC) for Sales, Marketing, eCommerce and Engineering projects.
• Facilitated major deliverables (Product Requirements Documents, T echnical Design Documents, Quality Assurance Testing, Deployment Readiness, etc.).
• Resource and capacity planning to support project delivery roadmap.
• Facilitated road-mapping for quarterly planning process and re-planning

Confidential

Program Manager, San Jose, CA

Responsibilities:

• Manager, Program Management Office. Implemented business processes and workflow for new Program Management Office (PMO) for technology product releases.
• Designed Gate Review process for launch of Enterprise, Mid-Market, and Consumer products/solutions.
• Focal point for product portfolio; managed incoming requests, reported on product pipeline status for business and functional owners and stakeholders.
• Managed capture of portfolio performance feedback from Technology and Business Unit Executives.
• Using this feedback, developed CMO quarterly product portfolio review.

Confidential

Senior Project Manager, San Leandro, CA

Responsibilities:

• Developed company-wide resource plan for project assignments and project coverage.
• Defined Business/IT project portfolio roadmap. Driver of portfolio reviews.
• Implemented repeatable, scalable project methodology for all VF business units.
• Developed metrics and established KPI’s to report state of business to the executive team.

Confidential

Senior Implementation Manager, San Mateo, CA

Responsibilities:

• Implementation Manager for Channel Partner Relationship Management solutions.
• Conducted Business Process Alignment Confidential and Gap Analysis Sessions, Customer Trainings, Software Configuration for key customers.
• Implemented Confidential and Pivotal CRM integration solutions.
• Evaluated product features in new releases; logged requests for product enhancements.

Confidential

IT Project Manager, San Francisco, CA

Responsibilities:

• Implemented Salesforce AppStore, a webstore for pre-configured applications.
• Managed project communications, resource requirements, infrastructure upgrade requests, implementation planning and schedule, coordination of code refreshes for the AppStore Project.
• Member of the Change Control/Approval Board.
• IT PMO SME Confidential OnDemand application release strategy.

Confidential

Program Manager, IT Business Applications, San Mateo, CA

Responsibilities:

• Led technical/business teams to achieve 25+ successful product releases.
• Project Leader for implementation of Sales Forecasting System at Siebel.