SUMMARY
Over 15 years of experiences in IT industry mostly with HP, with diverse skills in IT operations management, program management, people management, enterprise customer consulting, sales pursuit and support, marketing and offshore resources management in the US and Canada.
An effective and dynamic leader with well-rounded skills ranging from application development, integration and solution design to outsourced IT services delivery management. Managed a team of professionals in India, Mexico and the US to deliver IT services worth multi-million dollars annually. Well-versed in CMMi processes, system development life cycle (SDLC) and ITIL-based IT service design and delivery. Led critical areas of HP’s multi-billion dollars next-generation Data Center infrastructure build.
A PMI-certified Project Management Professional with business acumen and financial skills leading to consistent project performance exceeding the HP gross margin requirements. A recipient of the Employee of the Year Award from HP’s e-Solutions division.
Excellent interpersonal, communication and problem-solving skills, and well respected by customers and peers alike. Designated as a role model for other team leads by the General Motors IT Director, Portal and Web Services in 2005.
Led cross-functional teams to define, design and deliver large, complex customer engagement projects to facilitate their corporate growth. Managed wide spectrum of industry vertical deliveries.
Some of My Accomplishments:

• Worldwide Data Center Consolidation (DCC) Project, Hewlett-Packard, 2008. Huge effort to reduce total number of data centers from over 80 to just six. Project positively impacted 57,000 employees, partners and customers in over 100 countries.
• Nokia USA Business Infrastructure Project, Nokia, Irving, Texas, 2006. Consolidation reduced Nokia USA headquarters’ business infrastructure cost by 25%.
• Management Dashboard Portal Projects, General Motors, Pontiac, Michigan, 2005. Achieved gross margin doubling HP’s benchmark.
• IPTV Requirement Definition Project, AT&T (SBC Communication), Las Colinas, Texas, 2004. Accomplished $1.7 Million in revenue.
• Web Services Integration Configure-To-Order Project, Sam’s Club, Bentonville, Arkansas, 2003
• Business Content Management Systems Consolidation Project, Hewlett-Packard Inc., Palo Alto, California, 2002. Significantly reduced in-service systems and achieved annual operating savings of $5 million.
• Enterprise-wide CRM Implementation Project, Bear Stearns, New York City, 2001. Revenue size of over $15 Million.
• OpenView Implementation Project, Wal-Mart, Bentonville, Arkansas, 2000. $2 Million in revenue.
• Financial Clearing Business Online Project, Wallstreet Systems, New York City, 2000
• Multimedia eKids Project, SilverTech, San Francisco, California, 1999. $5 Million in total revenue.
• National Car Rental Credit Card Payment Project, Perot Systems, Richardson, Texas, 1997

EMPLOYMENT HISTORY

Confidential,Dallas, Texas 2009–Present

• Manager, Service Delivery
• Responsible for overseeing the day-to-day implementation and operations aspects of the client relationship, as well as the achievement of Service Level Agreements (SLA). Provided contract management oversight for Data Center, Infrastructure, KPI reporting, staff augmentation process, ITIL function, vendor scorecards, contract changes, tactical vendor relationship management and other operational activities.
• Directed teams in Mexico, India as well as in the US to provide service desk functions, server and storage performance monitoring and repairs, database tuning, PC and network services, etc to our client, Blockbuster Video and its 7,000 stores in North America and the overseas.

Confidential,Richardson, Texas 1999–2008

• Senior Program Manager/Project Manager
• Managed customer consulting projects ranging from small engagements to multi-million dollars in size. Delivered projects in both application and IT infrastructure spaces. Served customers in Telecom, Retail, Banking, Financial Services, US governments, Automotive, e-Business, etc.
• Mastered project scoping, costing, resources management and risk mitigation. Managed stakeholder expectations and communications. Carried out resources recruiting, performance evaluation and feedback, motivating team members, mentoring and conflict resolution. Over the years, have worked with evolving technologies and stayed on top of the ever-changing trends.
• Offshore Team Lead
• Engineered the process of engagement with offshore centers at HP. Among the earliest practitioners in the US IT industry to embrace onshore/offshore solution development/delivery model. Had managed projects for Perot Systems, AT&T, Sam’s Club, Wallstreet Systems, GM, etc using the offshore resources from Bangalore, India. Familiar with the end-to-end engagement model of leveraging offshore resources from customer value proposition, solution work breakdown and costing, communication and monitoring, and delivery transition. Deep understanding of the opportunities and challenges of the offshore model with respect to the engagement, cultural differences, special requirements and accommodations, visa issues and other needs unique to offshore work.
• Sales Pursuit/Opportunity Manager
• Worked with client principals at the early initiating stage. Supported sales teams with knowledge and collaterals. Staffed the pursuit team with the right resources and skill sets to prepare Statement of Work (SOW), RFP responses and Terms & Conditions documents.
• Managed external vendors and their contributions. Managed contracting, negotiation and resources planning. Customers for whom I have worked on sales pursuits included but are not limited to AT&T, SBC, Sony, CBS, MCI, NYSE, CitiBank, Florida State government, TransCanada, Wal-Mart, GM, Verizon, Blockbuster, HarperCollins Publishers, BlueCross BlueShield, British Petroleum, Clifton Gunderson, Treasury Department, etc. Total volume of bids: over $100 Million

Confidential,Dallas, Texas 1997–1999

• Project Manager, Professional Services
• Managed pre-sale and delivery of payment processing solutions including POS devices as well as internet credit card processing engines. Customized solutions for National Car Rental, Perot Systems, EDS and Paymentech. Extensive teamwork with resources in Bangalore and Chenai, India, across different sites in North America

Confidential,Ottawa, Canada 1991–1997
Senior Analyst / Product Management

• Partnered with IT department for Genesis system development, responsible for the first Tri-lingual POS solution in Canada’s life insurance industry. Created marketing approaches/collaterals and solutions design for field sales reps. Managed the feature requirements for insurance product for the terminally-ill policyholders.

MetLife Executive Trainee (MET Program)
As a Sales Representative, selling life insurance, college saving and retirement pension products, prospecting, sales leads generating and follow up, close customer interactions.

Confidential,Nanjing, China 1983–1986

• Lecturer
• Taught Mathematics for freshmen and Business English for senior students.

TECHNOLOGY AND PROCESS

Technologies
LDAP, PKI, SET, Active Directory, IBM Webseal, HP Mercury Loadrunner, ePiphany CRM, Broadvision, J2EE, .NET Framework, Web 2.0, HTML, SOA, XML, WebLogic, MS Office, MS Project, HP Mercury PPM, CA Niku Workbench, HP DDM, HP ServiceCenter, HP ServiceGuard, HP OpenView, Citrix, Web Services, Documentum, Interwoven teamsite, IIS, Apache Server, SAP ERP FICO, Microsoft CRM, Cognos ReportNet, Microsoft Sharepoint Portal Server, Oracle RDBMS, Virtualization, ServiceNow

Process
CMMi, PMBOK, Lean Six Sigma, Waterfall SDLC, Agile methodology, ITIL, GM SDP21, ITSM

EDUCATION

• Master of Business Administration (MBA)
• Master of Arts in Economics
• Bachelor of Science in Math