EXPERIENCE:

Technical Program Manager

Confidential

Responsibilities:

• Migrate JIRA Server from a physical desktop onto an AWS instance with load - balancers and automatic scaling, EC2 servers, using DynamoDB and Confidential RDS including PostgreSQL, MySQL and Microsoft SQL Server
• Propose long-term budget and plan to include 10,000 users by 2018 and reduced current costs
• Train all aspects of JIRA including how-to create automation, custom workflows, Dashboard reports, weekly status reports, and agile board reports, JIRA Customer Portal and Confluence
• Learned SIM, scripts and integration between SIM, JIRA and other Confidential systems

Sr. Business Systems Analyst

Confidential

Responsibilities:

• Trained 70+ participants, followed by 1-on-1 sessions as needed on JIRA Data Center Stack, JIRA Boards (SCRUM and Kanban), JIRA Service Desk and JIRA Customer Portal, Confluence, Confluence Knowledge Base, JIRA Portfolio, Tempo Timesheets, and Development Tools including BitBucket, Bamboo, Crucible
• Configured teams' Dashboard reports, weekly status reports, workload/capacity reporting, SLA reporting, agile board reports using either story points OR time estimates
• Taught teams how-to use workflow automation, agile boards, write custom queries and create reports and configured project's automation and SLA reports
• Developed workflow automations (validators, listeners, post-transition and conditions) with JWTB, Bob Swift Update on Transition and Create on Transition addons using Groovy
• Trained software teams to identify and implement procedural efficiency improvements with a focus on automation, such as BitBucket, Bamboo and Crucible, JIRA Service Desk, JIRA Workflows, custom fields, forms on the Customer Portal, weekly report statuses.
• Developed API integrations between Atlassian products, with other internal tool chains including ServiceNow, LDAP, Rally, Trello, Active Directory and Microsoft Security Groups.
• Configured Single- SignOn Service (SSO) using SAML, Knowledge Bases using Confluence and JIRA Service Desk, relieving the need to purchase 2000 Confluence licenses and trained product owners to maintain their own content

QA Manager

Confidential

Responsibilities:

• Managed 250+ testers and their QA feedback through Cornerstone and JIRA using Zephyr and QA integrations
• Wrote 6200+ multiple step test cases in Zephyr, QMetry, TestLink and HP Quality Center
• Tested performance of media streaming on all mobile devices of Magento eCommerce Platform using Linux servers
• Tested user purchase actions including check-out and subscription user experience in Magento eCommerce Platform CMS while cod ing automation testing scripts for web forms and marketing emails

Senior Business Analyst

Confidential

Responsibilities:

• Configured the JIRA QMetry addon and tested integrations between JIRA and Jenkins for full-test coverage - Developed automated reporting of user requirements and test coverage (1200+ user stories)
• Configured JIRA user management settings for all QA test teams and held trainings on how to use agile boards, sprints, estimations and understand the reporting
• Configured branch management, Bamboo plans and JIRA process including Jenkins and other CI tools and automated testing of emails on Yahoo, MSN, and Gmail using iPhone, Android, Mac, Outlook and Windows
• Front-end mobile test automation for Android, iPhone and Windows Phone on WordPress
• Designed and communicated company-wide quality process improvements and project quality plans for WordPress
• Configured and shared relevant process improvements for transitioning from waterfall to agile processes, especially in an environment that still had waterfall processes running for publishing, and coordinated either the migration into agile, or transition in and out of waterfall into agile using the JIRA boards

JIRA Migration Consultant/Trainer

Confidential

Responsibilities:

• Coordinated migration of 1000+ and 15+ projects from JIRA Server to Cloud (aka OnDemand)
• Taught JIRA Agile Board project management to 5+ different teams (Design and Engineering)
• In corporation of team culture into digital analytics tracking through Project Management
• Tested UX, XML and A/B testing for Confidential and various Drupal and Wordpress clients using Linux servers and Fiddler with automation scripts and front-end manual testing Scripted automation tests for Drupal and Wordpress including publishing and custom code
• Developed back-end services with SAP, CMS, PHP, JavaScript and Google Analytics
• Tested API responses and services running REST/SOAP with some automation

QA Lead

Confidential

Responsibilities:

• Configured the JIRA database tracking of business requirements and the QA coverage of those requirements using QMetry, Ral ly and ZenDesk integration testing
• Coordinated/communicated document requirements used to produce various requirement documents and project scheduling and integrating them with JIRA including reporting
• Wrote and implemented full test plans, running automat ed and reporting manual test results
• Developed and ran automated test scripts, and test plans on both Mac and PC operating systems
• Managed project-wide quality process following PMO requirements and coordinating with marketing, dev-ops and stakeholders
• Modified and tested bootstrap, XML, PHP, Java, JavaScript and CSS code using Selenium and Fiddler
• Developed automated JIRA reports on systems analysis documents including risks and functional requirements for stakeholders

QA Engineer Mobile Tester

Confidential

Responsibilities:

• Developed SharePoint database to coordinate business requirements and the QA coverage of those requirements (like JIRA), including real-time tracking of test results per a mobile device and browser per tester
• Tested movie trailers, movie advertisements and video game advertisements on Confidential .com
• Pioneered QA process for Confidential Ad Network HTML5 video quality on Android and iPhone
• Created HTML5 ads for testing, and mock services using Fiddler, API calls and XML mods
• Coordinating and reviewing ads across 28+ devices, platforms and browsers
• Wrote and implemented full test plans, automation tests and reports
• Test Kindle, Android and iOS devices, with associated test frameworks including Selenium and Sikuli GUI Automation
• Direct impact on one of Confidential .com's sources of revenue through high-traffic website ad sales

Senior Web Developer

Confidential

Responsibilities:

• Self-taught installation and setup of e-commerce component using CMS databases Programmed using Content Management Systems in Drupal, Joomla and Wordpress using Linux servers
• Rapid on-the-spot digital prototyping while clients watched and contributed to the product development and workflows using PhotoShop and Illustrator vector graphic tools Trained other employees to maintain Joomla's databases and update content Organizing database and Content Management System to empower business owners for continual use Java, JavaScript, and HTML programming tools utilized for all parts of the project
• Designed user experience from start to finish using wireframes, workflows and usability studies Web Programming using Joomla, mySQL, HTML, XML, CSS, Javascript, PHP and CMS databases Use of open-source systems and databases to fit small business budgets
• Designing content creation strategy to include timeline and deadlines for content updating
• Designed site using site maps, wireframes, sketching of workflows Illustrator, ImageReady, PhotoShop Testing on multiple platforms including IE, Firefox, Opera, and various mobile devices Usability testing based on culture, user-needs and localization