SUMMARY:

• Effective consultant and program leader with nearly twenty years of experience leading teams and developing staff.
• Superb facilitator and negotiator who has worked across all levels of multiple Confidential 50 companies on a global scale.
• Proven ability to establish and Project Management best practices and tools.
• Proven ability to manage all phases of the development and deployment of complex solutions within aggressive schedules.
• Able to work closely with world - class engineers and architects, as well as offshore teams, vendors, and creative staff.
• Master of International Business Administration (MBA) and former Project Management Professional (PMP).

TECHNICAL SKILLS:

• PMBOK
• Agile/SCRUM
• RUP
• Waterfall Model
• Solutions Framework
• Operations Framework
• Project 2010/Project Server
• Associates Clarity
• SharePoint 2010
• Office Suite
• Visual Studio 2010

SKILLS SUMMARY / SPECIALTY AREAS:

• High-Profile/High-Risk Projects ecommerce/Web Portals
• Regulatory/Contractual Compliance
• Large, Global Infrastructure Projects
• Written Communications
• Mentoring Junior Consultants
• Content/Knowledge Management Solution Planning
• Business Intelligence Solution Planning
• Proofs of Concept/Technology
• Process Modeling
• Data Conversion
• Process Reengineering
• Managing Offshore Teams and Vendors Functional Requirements Definitions
• Test Planning & Test Execution
• Project Estimating and Planning
• Facilitation
• Training

CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Confidential, Minnetonka, MN

Independent Consultant/Program Manager

Responsibilities:

• Manage the work of business teams, technical teams, and vendors in a fast-paced, highly regulated healthcare environment
• Manage the product roadmap and internal support process for a web-based prescription drug pricing tool
• Drive multiple, concurrent projects using both Agile and waterfall approaches
• Responsible for all aspects of programs and projects, including scope/requirements definition, schedule, budget tracking, status communication, user acceptance testing and release management
• Negotiate vendor contracts and statements of work
• Serve as an escalation point for high priority production incidents and regulatory inquiries

Confidential, Minneapolis, MN

Senior Consultant

Responsibilities:

• Drove multiple, concurrent integration projects in a fast-paced, agile environment
• Responsible for all aspects of projects, including scope, requirements definition, schedule, and QA
• Served as liaison to business owners
• Provided regular project status to senior leadership

Confidential, Minneapolis, MN

Independent Consultant/Project Manager

Responsibilities:

• Managed multiple, concurrent development projects using Agile, Waterfall and Iterative approaches
• Directed the daily activities of multiple, matrixed project teams
• Managed all aspects of projects, including scope, requirements, schedule, risks, resource allocation, test, and status communication
• Tracked project financial performance, including NPV and cost forecasting
• Worked regularly with multiple vendors and offshore development teams; including vendor selection and contract negotiations

Confidential, Redmond, WA

Senior Program Manager

Responsibilities:

• Managed global infrastructure buildouts, disaster recovery, capacity planning, and datacenter decommissioning for network monitoring platforms
• Managed the development, customization, and implementation of the Watch4net APG software suite, a five million dollar, multi-year network monitoring project.
• Drove sprint planning and standup meetings for numerous tools development projects in an Agile/SCRUM environment
• Communicated regular status to senior management
• Worked regularly with multiple vendors and offshore development teams
• Ensured adherence to change management procedures on all projects
• Responsible for managing three mission-critical programs designed to improve global support and drive adoption of safety and security standards for ecommerce and web-based services, including Windows Live ID, Hotmail, Xbox, and the Windows Azure Platform.
• Directed the daily activities of large, matrixed project teams with over 12 members
• Managed analysis and redesign of support processes for a high volume, global support organization
• Managed coordination and collaboration across multiple disciplines (including technical, legal, policy and support) and product lines to deliver programs successfully
• Defined project requirements and deliverables
• Created and managed multiple project schedules using Confidential Office Project Server and Project Professional
• Produced documentation articulating business objectives and success metrics

Confidential, Kirkland, WA

Senior Program Manager

Responsibilities:

• Managed two simultaneous IT and Marketing development projects in a Project Management Organization (PMO)
• Directed the daily activities of large, matrixed teams with over 20 members, deploying new content and functionality to t-mobile.com and my.t-mobile.com
• Ensured on-budget project delivery with budgets exceeding five million dollars
• Created detailed project schedules, requirements documents, and scope statements

Confidential, Kirkland, WA

Managing Consultant

Responsibilities:

• Managed all facets of a Confidential Office SharePoint Server (MOSS) 2007 implementation for over three hundred users world-wide
• Successfully drove critical functions including testing, requirements definition/management, project planning, taxonomy design, content migration, implementation of both out-of-the-box and custom functionality, and deployment
• Partnered with client to develop and implement PMO best practices, including risk and issue management

Confidential, Redmond, Washington

Responsibilities:

• Managed implementation of a Service Oriented Architecture (SOA) and an Enterprise Services Bus (ESB) in Cingular’s Network Information Services group
• Managed a large Architecture, Development and Test group, including an offshore team based in India
• Evangelized SOA and ESB to product teams with competing priorities
• Created and executed on three, simultaneous project schedules using Confidential Project 2003 under aggressive deadlines and governance
• Drove weekly, cross-group project team meetings
• Reported regular project status to senior levels of the organization

Confidential, Bothell, Washington

Responsibilities:

• Oversaw critical aspects of the conversion of Confidential & Confidential Wireless customer data from Confidential & Confidential systems to Cingular systems
• Managed usage, scheduling, and capacity planning for a large, global infrastructure
• Implemented a Windows SharePoint Services site and built several custom dashboards for status reporting and scheduling
• Created and executed on two project schedules using Confidential Project 2003 under aggressive deadlines
• Drove weekly, cross-group project team meetings
• Reported regular project status to senior levels of the organization

Confidential, Redmond, WA

Senior Program Manager

Responsibilities:

• Managed all facets of twelve releases, including Bill of Material (BOM) management, beta planning, marketing, release management, customer relationship management and fulfillment, development, test, and documentation.
• Reported regular project status to senior Confidential leadership and the Department of Justice Technical Committee.
• Drove weekly, cross-group project team meetings.
• Created and executed four project schedules using Confidential Project Server 2003 under aggressive deadlines.
• Implemented and supported Confidential knowledge worker solutions—including SharePoint Portal Server v2 and Project Server 2003—in several internal Confidential groups.
• Implemented and supported technology solutions to enable workflows, including Confidential Business Solutions for CRM and Confidential Office Business Scorecard Manager 2005
• Optimized cross-group Operations, Business Intelligence and customer recruitment workflows

Confidential, Seattle, WA

Knowledge Management/Communications Consultant

Responsibilities:

• Managed all facets of five SharePoint Portal Server v2, Windows SharePoint Services and Confidential Office 2003 implementations, including requirements definition/management, project planning, taxonomy design, development, test, and administration.
• Created requirements and business rules for a Solomon budget tool implementation.
• Created and implemented communication plans and strategies for two large IT change initiatives, including Enterprise Resource Planning (ERP) and Computerized Provider Order Entry (CPOE).
• Developed and evangelized a comprehensive set of project management methodology whitepapers, defining tools and business processes for knowledge, risk and change management.
• Created and tracked project budgets and performed cost/benefit analysis for proposed initiatives.
• Worked closely with vendors on requirements definition and implementation of a Confidential Project Server 2002/Enterprise Project Management solution.
• Evaluated and partnered with leading eLearning vendors for an enterprise-wide Learning Management System (LMS) and authoring tool implementation.

Confidential, Redmond, WA

Project Manager/Technical Editor

Responsibilities:

• Worked with Architects and hardware vendors to define value proposition, best practices, and architectural solutions for Enterprise and Internet Data Centers.
• Partnered with Confidential Consulting Services (MCS) to plan MSA implementations Confidential customer sites.
• Managed risks, inter-team dependencies, and deliverable schedules for product releases.
• Managed enterprise data center deployments.
• Coordinated the content creation of subject matter experts.
• Edited technical white papers and architectural reference documents.

Confidential, Redmond, WA

Project Manager

Responsibilities:

• Led a cross-functional, distributed program team with members in the United States, Canada, and Sweden. Ensured all deliverables were on schedule and within budget.
• Implemented the Rational Unified Process in the areas of requirements management, risk management, and documentation process.
• Successfully coordinated the complex processes of product release-to-web and release-to-manufacture.
• Created, authored, and facilitated the negotiation of feature requirements and feature design specifications.
• Commended for ability to negotiate between groups with conflicting agendas in order to achieve project success.
• Established milestone and deliverable schedules for several simultaneous product releases within a six-month release cycle.
• Worked closely with Confidential as a VSIP (Visual Studio Integrated Partner) and ensured deep integration between Rational Rose and Confidential Visual Studio .NET.
• Created and managed a web portal to enhance program information company-wide.

Confidential, Federal Way, WA

Compliance Project Manager

Responsibilities:

• Ensured regulatory and contractual compliance for a Medical Services Organization (MSO)
• Managed the end-to-end development of a web-based knowledge base for medical claims processing and call center staff
• Managed the User Education and Training components of an enterprise claims system implementation
• Managed project plans, schedules, and deliverables
• Lead a cross-functional program team through all program phases
• Conducted usability testing and facilitated early adoption of new technologies

Confidential, Seattle, WA

Auditor/Procedure Analyst

Responsibilities:

• Served as program leader on the development of a new Medicare Advantage program.
• Prepared for regulatory reviews and ensured alignment with federal regulations.
• Established a highly effective Quality Management and defect-tracking program for claims processing and customer service.
• Wrote and edited policies and procedures.