SUMMARY:

• Over 9 years of experience as Business Analyst and over 6 years of experience as a Scrum Master in performing scrum ceremonies and training people in agile - scrum framework.
• Over 11 years of experience in Software Development utilizing both iterative software development life cycle principles and classic SDLC methodologies.
• Worked as a Business Analyst/Scrum Master and managed onsite and offshore team members, facilitated daily scrums, retrospective and resolved impediments
• Experience in running multiple agile teams and metascrum.
• Dynamic professional that utilizes creativity, leadership, collaboration, and teamwork to identify, design, create, implement, and execute solutions that create customer value.
• Techno-functional person having a good hold of both technical and business aspects of healthcare domain which are helpful during application enhancements. Also with Masters in Business Administration, have the ability to ask the right question during requirements gathering and differentiate between Business and System requirements.
• Experience in the field of Automotive Embedded Platform Software, In Vehicle Infotainment Systems like OnStar.
• Experienced in interacting and coordinating between end-users, expert teams, development and QA teams and drawing key changes to the business architecture.
• Able to discover the appropriate resources in the organization, extract information, develop alternatives and obtain level of effort estimates from impacted work groups.
• Worked with users to gather, analyze, model and subsequently apply various tools to capture, link, trace, and manage requirements changes.
• Actively used Joint Application Development (JAD) and Joint Application Requirements (JAR) sessions with Business users and Stake holders alike in gathering requirements, collating and analyzing them to identify the real business need and facilitating the development of a customized solution which delivers maximum cost and usability benefit to the client and company.
• Recognized as a change agent who has worked on multi-million dollar enterprise projects, with documented ability to take initiative and provide positive program results using best practices and project management disciplines.
• Thorough Knowledge of various SDLC methodologies like Waterfall, Agile (Scrum) .
• Hands on experience in analyzing and documenting Business Requirements (BRD) and System Functional Specifications including Use cases, Use cases narratives.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications.
• Extensive experience in using UML (Unified Model language) tools to create Activity, Sequence, Use Case, Class, and collaboration diagrams.
• Excellent communication, inter-personal, leadership and presentation skills.

AREA OF EXPERTISE:

• IT Software Development
• IVR (Interactive Voice Response)
• Health Care Reform, HIPAA (Health Insurance Portability and Accountability Act)
• Care Management (Case Management, Utilization Management& Disease Management)
• Rating and Quoting of Health Plans
• Claims Processing, Member Enrollment and Billing
• Web Portal
• Medicare & Medicaid
• ICD (International Classification of Diseases)
• JAD/JAR (Joint Application Design/ Joint Application Requirements)
• Gap Analysis
• Test Plans and Test Cases
• SDLC Methodologies: Waterfall, Agile (Scrum)

TECHNICAL SKILLS & TOOLS EXPERIENCE:

• Confluence
• JIRA,TFS
• TriZetto Care Advance Enterprise (CAE)
• FACETS
• NASCO
• IBM Rational Requisite Pro, Rational Team Concert (RTC), Rational Requirements Composer (RRC), Clear Case, Clear Quest
• HP Quality Center
• IBM SPSS
• Microsoft Office (Word, Excel, Access, PowerPoint, SharePoint, Project, Visio)

PROFESSIONAL EXPERIENCE:

Confidential, Farmington Hills, MI

Scrum Master

Responsibilities:

• Responsible for performing scrum ceremonies and training various teams in scrum framework.
• Responsible in breaking down the requirements in to effective quantifiable user stories.
• Make sure the product backlog is readily available to be picked up for development.
• Responsible for supporting the Development team to resolve impediments and ensure success of the Scrum Development Process.
• Support the development team to enable them to successfully execute project deliverables.
• Set schedules, facilitate discussions, and resolve problems.
• Responsible for work ticket assignments within the development team.
• Work with product development and software development staff to investigate and resolve project issues.
• Maintain safety, security, and privacy standards throughout all areas of responsibility.
• Responsible for following development processes, standards, and procedures.
• Track and remove impediments around development process to help with efficiency and productivity of project teams.
• Facilitate and ensure effort estimation is performed within the development team.
• Represent Agile teams and report development and release status.
• Responsible for facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.
• Coordinate with Architecture, IT Operations, and PMO teams as required.
• Inspire others to adopt new improvements based on retrospectives.

Confidential, Morristown, NJ

Scrum Master/ Sr.Business Analyst

Responsibilities:

• Responsible for performing Scrum Ceremonies, coordinating with Product Owner regarding Product Backlog Refinement.
• Acted as a servant- leader to the team and coached the team the values of Scrum team.
• Owned Sprint Backlog and made sure they committed items would meet DOD.
• Eliciting requirements by interacting with the end - users of the system through JAD sessions, questionnaires, interviews and shadowing.
• Fine-tuning and documenting requirements in the form of functional requirements, non-functional requirements, use case diagrams, use case narratives and user stories
• Establishing traceability and connectivity between the business needs, requirements, design artifacts, code artifacts and testing artifacts.
• Managing changes to requirements due to constant interaction with business stakeholders and technology partners.
• Understanding the desired business functionality, existing business functionality and the critical paths in the business processes to help determine system changes
• Providing functional support for the developers and clarifying questions on business processes and domain information.
• Providing functional support to testers by providing them with guidance on the business processes and scenarios and answer queries on test coverage.
• Providing expert know how and troubleshooting support for the team during final code deployment.
• Creating and detailing user stories from epics and business needs.
• Grooming the user story created to document changes needed to systems / processes
• Moderating the effort sizing session and helping the team / pod determine the effort that should be associated with a user story in terms of story points.
• Helping the product owner prioritize and rank the product backlog based on business needs and systems constraint.
• Planning the sequence of changes to be implemented along with work assignment to the team through sprint planning sessions.
• Tracking the development, QA and UAT sign-offs on the user stories through RTC and daily check point meetings.
• Providing a demo of the system increment / changes to the product owner and obtaining customer sign-off through sprint demo sessions.
• Tracking best practices, bottle necks and scope for improvement in team operations through the sprint retrospective sessions.
• Managing the day to day interactions amongst the various stakeholders and the scrum teams to discuss updates, issues, changes and dependencies through the scrum and scrum of scrum sessions.
• Troubleshooting integration issues and dependency issues through triage calls and managing risks, scope creeps and defect triages

Confidential, Southfield, MI

Business Analyst

Responsibilities:

• Performed business elicitation requirements for bench and car for Bluetooth and Phone sync systems.
• Involved in eliciting the requirements for Bluetooth profiles such as Hands free, OnStar, Remote Lock/Unlock and Vehicle Diagnostics.
• Coordinated between several teams to maximize the output without any cross team management issues.
• Developed Business Requirements Document (BRD) to document the functional requirements for offshore software development.
• Made sure to execute Vehicle Spy to validate message communication between different ECU and components, according to the requirements.
• Ensuring the voice recognition functionality for phone for android and IOs based Front Control Module meets the requirements of the business
• Tracked the development of software in every stage of it development through daily meetings.
• Participated in every phase of SDLC such as Requirement analysis, Test plan creation, reviewing Test cases, Updating Test cases, logging defects and re-verifying them including the delivery of the software
• Diagnostic Spec verification using all service codes.
• Reported bugs using MKS tool and made sure that the bugs are fixed.
• Effective in participation of Team Reviews.

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

• Interviewed Business SMEs (Subject Matter Experts) to identify and review the functional requirements for individual business units
• Documented AS-IS and TO-BE process maps of the Statements process and developed detailed use case scenarios based on detailed analysis and discovery
• Performed Business Process Modeling and Simulation (using Microsoft Visio and TIBCO Business Studio) to develop optimum process metrics based on iterative analysis
• Conducted meetings with Solution Architects to discuss technology implementation and identify gaps
• Developed Business Requirements Document (BRD) to document the functional requirements for offshore software development
• Conducted BRD review meetings with business sponsors and client project management and obtain business approval and sign-off
• Conducted solution training for business users and management post IT solution implementation
• Planned and conducted feasibility and impact analysis on the gathered requirements based on resource, timelines, and the budget and helped build the project plan.
• Involved in developing Test Strategies and effectively implementing them for Requirement traceability, Test Planning, Test Execution and Defect Management for the entire Enterprise Integration team and used Quality Center to achieve the same.
• Worked extensively on Quality Center all the way from requirements loading, creating/updating test cases and tying them back to requirements, test execution and defect logging/tracking.
• Performed application support activities to resolve system issue/problems in timely manner.
• Supported team to track ongoing issues monitoring and system questions from end users
• Worked with development group during the technical specifications documentation-answer all questions from the development team relating to the business/functional requirement
• Performed review and updates meeting with development team, testing team and business team on offshore and onshore basis.
• Ensured the timely and accurately processing of external or internal client requests.
• Leading the tasks of mentoring, coaching and training to a team of junior and mid-level Business Analysts. Part of tasks was to give high level training of lifecycle and complete project.
• Prepared and maintained status report, charted out schedules, allocated and managed technical and human resources using MS Excel and MS Project.
• Defined core business rules and validations for the entire project and established change control procedures.
• Created Body of Knowledge (BoK) documents to share best practices with offshore and client technology and BA team for future references
• Supported business users of the production systems on an ongoing basis, document defects and enhancement requests and analyze scope for improvements based on analysis

Confidential, CT

Business Analyst

Responsibilities:

• Gathered Business Requirements from the Subject Matter Experts (SMEs) and documented the requirements in the BRD (Business Requirements Document).
• Planned and defined system requirements to create Use Cases, Data Flow Diagrams using MS Visio and wireframes for User Interface (UI) design using the UML (Unified Modeling Language) methodologies.
• Utilized data flow diagrams, use case diagrams and process flow diagrams to represent information provided by the Business Owners. Also, worked towards getting sign offs from business
• Mapped process flows; assess as-is process through user interviews, data collection and analysis, design and evaluation of to-be process solutions.
• Maintained the Traceability Matrix table to trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.
• Assisted the QA (Quality Assurance) team in designing the Test Plan and Test Cases for User Acceptance testing.
• Designed and developed Use Cases using UML and Business Process Modeling.
• Identified gaps in the business process and proposed new solutions which minimized the data flow and steps for quick resolution

Confidential, Newyork, NY

Coordinator - Operations

Responsibilities:

• Life Insurance Application Processing
• Managing the total life cycle of the application from log in to dispatch of policy document.
• Underwriting non-medical applications with proper implementation of all products and underwriting guidelines.
• Co-Ordinate with HO-Underwriting and HO- Operations/Service Delivery for behalf of agency at BO
• Conducting Training to FA and Sales Mangers on Operational & Underwriting Updates
• Responsible for validating Standard Operating procedures (SOPs).
• Execute and improve Renewal Management Processes & Service delivery Standards & Measures Remittance processing/ Financial Reconciliation processing for entire Branch
• Policy Endorsements and alterations (Name or Address Change, Assignments, and Nominations)
• Ensuring Banking Activities of Branch to perform in TAT.
• Monitoring and Branch Quality Management.
• Involved in User Acceptance Testing (UAT) for E-seg, DES system for MetLife
• Schedule weekly meetings with Business & tech group to discuss issues / concerns / status
• Worked closely with the Business Development team to understand and document the current process and identify pain points and business risks.

Confidential, Ohio

Business Analyst- Intern

Responsibilities:

• Assisted BA to elicit the requirements.
• Managed the day to day operations by scheduling and facilitating the team meetings.
• Assisted in writing the use cases, flow charts, diagrams, SRS.
• Assisted the QA team in designing the Test Plans and Test Cases for UAT.