SUMMARY:

• Program and Project Management professional in Data Center Migrations, Infrastructure implementation and Client Service Delivery.
• Proven experience in Business system design, development and delivery of desktop, mainframe and client/server computer systems for multiple industries on global accounts.
• Global management of customer relationships, contracts, system delivery, personnel, full lifecycle project management (SDLC) and infrastructure development and delivery.

• Technical Program Management
• Microsoft System Delivery
• Business Architecture
• RFP / Contract Management
• Vendor Management
• Team Management

PROJECT MANAGEMENT AND TECHNICAL EXPERIENCE:

• PMO establishment and definition of standards
• Team Management
• Data Center Infrastructure implementation, system and data migration
• Data center and desktop implementation of Microsoft Suite of Business Products - Exchange, OCS, SCCM, OSD, PKI, Lync, SharePoint
• Desktop and Laptop product and software evaluation and distribution
• Implementation, migration and replication of Network Attached Storage (NAS) Data Storage
• Implementation and management of Cisco and Riverbed WAN Acceleration
• SDLC system development; Initiation, Planning, Development, Control, Budgets, Manpower
• Experienced user of MS Project, PowerPoint, Visio, Excel and Word
• Managed system development teams using C++, Java, TPF, PL/1, Cobol, Assembler

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Managing upgrades and consolidation of network and phone systems in two HQ sites and 40 franchise sites.
• Responsibilities include telecom and network site evaluation and recommendation, vendor contract negotiation, working with franchise site management, supporting franchise site consolidations and moves, developing project plans to support moves and migrations.
• Targeted savings to date = $350k/year

Confidential

Technical Project Manager

Responsibilities:

• Managed multiple migrations of hardware, data storage and systems between Data Centers including Desford, UK, Colorado and North Carolina. Migration supported a "carve-out" of Neovia operations and systems supporting multiple customers. These migrations were successfully completed against contractually committed timelines.
• Migrated multiple customer’s FTP systems to Sterling Business Integrator (SBI) and later from SBI to Software AG. Migrations required close coordination with the FTP and SAP teams on timelines and migration plans.
• Managed the implementation of all VPN connectivity to support 30+ customers during and after these migrations.
• Worked closely with IT Security on data center security standards and VPN security standards
• Managed the implementation of Disaster Recovery systems and processes with IBM to support DR Readiness for all Neovia systems in the Boulder, CO data center. Completed successful tests of all application systems; completed documentation of DR Plan.

Confidential

Impact Manager

Responsibilities:

• Established standards and documentation for the newly created PMO.
• Development and implementation a new SaaS Field Force Optimization system on both web and mobile devices to support the daily work of 30,000+ Retail Services Representatives.
• Implemented a SaaS-based Success Factors Learning Management system to support 35k full and part-time employees and a Goal Management system to support 4,500 full-time employees.
• Managed manual manipulation of work assignment of remote teams of Walmart Field Reps over a twelve-week period to examine effects on work hour allocation and attrition.

Confidential

Senior Program Manager

Responsibilities:

• Managed all aspects of Sabre desktop deployment and back-end systems implementation and upgrade in support of 10,000 desktops globally. All system development and implementation utilized formal project management principles.
• Managed multiple desktop software upgrades to enable greater productivity
• Managed data center and desktop delivery of Microsoft systems including Exchange, OCS, PKI, SCCM, Lync and OSD in both Tulsa and London data centers
• Implemented Cisco WAN acceleration at all Sabre office globally.
• Implemented 100TB+ Network Attached Storage (NAS) data storage and replication, including migration of data and expansion and upgrades of the storage environment in four global locations
• Negotiated vendor pricing, purchase, delivery and implementation of desktop and back-end systems hardware, maintaining costs and pricing levels for five years
• Managed all aspects of $7 million annual budget including estimating, variance analysis, and reporting both internally and to Sabre
• Coordinated and managed Help Desk resources and all communication necessary to enable support for 10,000 end users for every system upgrade or implementation.

Confidential

Senior Program Manager

Responsibilities:

• Provided Project and Program Management for multiple customers on global programs.
• Managed a team of 60 Project and Program Managers, establishing standards for communication, reporting and documentation of projects. Responsibilities included Confidential, mentoring, performance reviews, training.
• Developed RFP’s, managed system development, implementation and upgrades for Rail systems with Confidential, SNCF, Taiwan HSR, Florida HSR and London Underground.
• Managed client relationships and a team of 26 IT professionals supporting UNIX client/server applications in C++, and mainframe TPF Confidential Freight systems.
• Implemented a Mail bar code scanning system for US Airways, meeting tight government timeframes.

Confidential

Director

Responsibilities:

• Coordinated US-based and international project teams with 40+ system and technical professionals in Confidential and Confidential Rail systems development.
• Utilizing full SDLC, managed development of client-server and web-based Gas Exchange system with Columbia Gas. Responsible for hiring all team members, reviews, etc.
• Negotiated additional contracts worth $15+ million and then delivered to contractual requirements, budgets and forecasts.
• Created relationships with CIO's and senior management of multiple companies.

Confidential

Manager - Sabre Computer Services

Responsibilities:

• Managed multiple project teams in development of systems supporting Marketing, Confidential Pricing and Scheduling.
• Managed new system development and Legacy system maintenance and enhancement.
• Responsible for Confidential of over 50 people into Confidential .
• Managed complete system replication and data access for external legal and system experts to access multiple