SUMMARY:

Qualified professional with 10 years of extensive experience in the role of Scrum Master/Project Manager/Business Analyst/ System Analyst, working with the business and technical experts to implement business and IT solutions for the Healthcare & Insurance Industry following Agile and Waterfall methodologies.

TECHNICAL SKILLS:

Standards and Methodologies: SDLC, RUP, Waterfall, Agile Methodology

Operating systems: Windows 7, Windows XP, Windows Vista, MVS, OS400

Languages: C, C++, Java/J2EE, Cobol, Python

Applications: SAS Enterprise Miner, MS Office, XML, MS Queue, Containers, Advanced Excel, SQL, MS Access, SAP, Hadoop, MS Project, MS Visio, Rational Rose, Facets, Jira, SharePoint, Crystal

Quality Center, Reports:

Databases: DB2, IMS

PROFESSIONAL EXPERIENCE:

Confidential, Lafayette, LA

Scrum Master/Sr. Project Manager/Sr Business System Analyst

Responsibilities:

• To lead daily stand - ups and scrum ceremonies for two scrum teams and track, escalate and remove impediments.
• To Report at daily Scrum of Scrum meetings.
• To Work with product owners to groom the backlog and plan sprints.
• To Track burn down, issues and progress in Rally and work with component teams to resolve issues.
• To Facilitate Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings
• To remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
• To Facilitate Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• To Collaborate with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Utilized Agile Scrum practices to help the team increase their velocity by 20% within the first year of Agile adoption
• Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team’s throughput in less than 8 weeks.
• Introduced a standard chart to assign user story points based on the work effort thus streamlining story point assignments by various scrum teams within the project.
• Improved team velocity by incorporating capacity planning into sprint planning sessions.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution resulting in positive feedback from the customer
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction
• Provided business and system analysis support on employee payroll based application
• Provided resource and budget estimations on application related service requests
• Successfully served as a business system analyst for the Cognos based MMRP enhancements project
• Supported business and system analysis efforts on the onboarding of Healthspring onto OMD project
• Worked as a business analyst on the Payer solutions billing and finance project
• Built credibility and maintained communication with stakeholders at multiple levels, including those external to the organization.
• Responsible for defining and managing cost, schedule, and performance of the project.
• Maintained continuous alignment of project scope with strategic business objectives, and make recommendations to modify the project to enhance effectiveness toward the business result or strategic intent

Confidential, Wilmington, DE

Project Manager/Lead Business System Analyst

Responsibilities:

• Planned, scheduled and executed all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Drove impressive improvements across the business as a result of IT implementations. Equipped the company with solutions that saved $1.2M annually.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs
• Utilized PMP methods of Plan, Control, Execute, Change and Closure to track and communicate progress of projects to all stakeholders and also tightly managed triple-constraint (scope, time and cost) to avoid risks associated with projects and reduce company costs.
• Gathered business requirements for the project and interacted with different stakeholders, clients and business to define the requirements
• I have also created complete business designs and processes as a part of integration of multiple healthcare systems which helped reduce costs and quality time
• Worked on business and functional requirements of 837, 275, 278 HIPAA projects and HIPAA EDI transactions across Enterprise
• Developed Gap Analysis and Business Process maps/documents
• Developed change requirement documents and coordinated with the development and testing team for the timely delivery of change requests
• Used backend tables of Diamond system on daily basis for data extraction, to create business rules and field mappings
• Used front end Diamond screens to create system requirements and to provide explanations to system and process related issues raised by the dev team, testing team and the business team
• Responsible for creating and leading the system design efforts
• Acted as a liaison between the technical and business teams
• Involved in JAD sessions with the stakeholders
• Worked collaboratively with the development and testing leads to initiate development and testing efforts and to make sure that they are progressing successfully according to the designed requirements and within the project timeline
• Assisted business users with the UAT
• Was involved in operational readiness and designed business processes and IT support processes pertaining to the later stages of the project
• Used Microsoft SharePoint 2010 for document version control

Environment: /Applications: TOAD for Oracle 11.6, Diamond, MS Office, SQL, MS-Visio, MS Word, MS Excel, UML, RUP, MS SharePoint 2010, TQM, MS Project

Confidential, Westborough, Massachusetts

Technical Project Manager

Responsibilities:

• Liaised with the business team and the technical group establishing business specifications and technical requirements throughout the software development life cycle using Agile methodology
• Managed several projects for the company's Data Systems Engineering group developing Project Charter and Business Case document and handled budgeting, resourcing and time allocation
• Responsible for cross functional Project Management to achieve goals, develop processes, and form and maintain various business contracts and relationships
• Facilitated Joint Analysis Development (JAD) and Joint Requirement Planning (JRP) sessions with various stakeholders and business users to guarantee their agreement on all the requirements
• Oversaw project budget and schedule management for the data engineering project
• Managed and strategized the company's research and development platform and generated $250,000 and $300,00 for the company in the first and second quarter respectively
• Strategized processes for the company's marketing and analysis arm, Confidential Insights which generated reports published in esteemed publications like the New York Times and the Wall Street Journal providing tremendous marketing to the company
• Prepared communication plan for the team in the initial phases which helped streamline communication within the team members throughout the project.
• Performed Business Process Mapping and AS IS and TO BE analysis

Environment: /Applications: MS Office, SQL, MS-Visio, MS Word, MS Excel, MS SharePoint 2010, JIRA

Confidential, Dallas, TX

Associate Project Manager

Responsibilities:

• Lead large, complex Healthcare Reform project to achieve key business objectives.
• Direct cross-functional and/or cross-segment teams.
• Prepared project reports by collecting, analyzing and summarizing information and trends.
• Participated in the development of IT/Business strategy.
• Influenced senior leadership to adopt new ideas, products and approaches.
• Responsible for coordinating with other teams and application areas as necessary to resolve schedule and other interdependency challenges.
• Proactively identifying opportunities, conduct analyses, cost/benefit assessments and other IS services.
• Thoroughly provide operational efficiency expertise as process owner.
• Provided risk/issue management and change control management, by hosting multiple meetings on weekly basis to baseline resolutions with Cross-App PMs, Computer Architects, Business Analysts and Business team.
• Established and execute a project communication plan.
• Sought out as point of contact to triage issues regarding estimating and scheduling.
• Responsible for the execution and delivery of assigned programs and projects within scope, budgetary, schedule, benefits and quality commitment.
• Developed proficient skill using Pivot table, Insight Analytics and OLAP data drilling.
• Solid understanding of Systems Development Life Cycle (SDLC) project management.
• Assisted with the preparation of weekly and monthly reports. The creation of these report involve the running of
• Business Object template and the use of excel spreadsheet to calculate statistics used in the reporting.
• Sole ownership of two important program level reports.
• Coordinated recruitment and selection of project personnel.
• Managed a Work Breakdown Structure (WBS) over Planview application.
• Acted as an "expediter" for project tasks and activities, thorough investigated off-schedule conditions and provides information back to leadership team.
• Developed and updated projects plans for information technology projects including information such as project objectives, technologies, systems, information specification, schedules, funding and staffing.
• Responsible for aging projects simultaneously, involving capital projects in updating and consolidating functionality in various systems related to provider.
• Transcribed meeting minutes, including weekly, bi-weekly team meeting and monthly format meeting with executives.
• Resolved conflicts between stakeholders.
• Managed multiple issues simultaneously.
• Developed training plans and materials, including compliance training for the global Technical Assistance Center (TAC).
• Developed criteria for CAPAs (Corrective Action/Preventative Action) related to Health Care Reform, based on research of best practices for Health Care Industry.
• Designed and implemented process improvements, ensured adherence of process documentation to standards, and that processes are efficient, effective, scalable and measurable.

Environment: Planview ( Confidential Reporting Tool), Insight Analytics, PROMPT, MS Office, MS Project, MS SharePoint Server, Windows SharePoint Services 3.0, MS Access, MS Excel - pivot table, MS Visio

Confidential

Senior Software Engineer

Responsibilities:

• Customized two Java based CRM modules for US-based insurance client North Carolina Farm Bureau, within an ambitious two-month timeline
• Managed a team of three for daily data processing and fault-handling resulting in customer product optimization
• Managed led a team of 12 in developing the Proof of Concept which resulted in cost saving of $550,000 and ensured on-time delivery
• Extensively used Informatica client tools to extract data stored in Oracle database, flat files to load finally into a single data warehouse repository, which was in Oracle

Confidential

On-site Coordinator

Responsibilities:

• Successfully completed a nine-month transition of a mainframe-based insurance system into a Service Oriented
• Architecture (SOA) based application requiring data migration and integration for Danish insurance client, Codan
• Acted as a liaison between the client and the offshore team and coordinated the onshore-offshore delivery model by collaborating with the client and the on-site manager
• Involved in executing ETL Informatica scripts to load data into Oracle DB and HP9000 systems
• Provided knowledge transfer and training to the onshore testing team, saving the client around $20,000