SUMMARY:

Manager with 25+ years of expertise in strategic and project planning, project management and resource forecasting. Recognized for strong commitment to customer service, results oriented, problem solver, a passion to succeed, collaborating with people from other cultures and optimizing staff scheduling.

SKILLS:

Project Planning and Project Management Budget Planning and Monitoring 3rd Party Software Evaluation Resource Forecasting and Management Process Improvement and Quality Assurance Team Leadership and Collaboration Software - Microsoft Office (Word, Excel, PowerPoint, Access, Visio, MS Project). Primavera Project Management, COGNOS, Crystal Reports. Languages - COBOL Operating Systems - MVS, Windows. Databases - IMS, DB2 Hardware - Windows, IBM Mainframe Applications - Various in house software applications including the Corporate Accounts Payable System and the Supplier Database System. Customization of third party packages such as MODULAW legal application, TESSERACT payroll application, and built an MS Access application to track resources and forecast new resource needs. Industries - Manufacturing, Construction Equipment, Insurance, Consulting Project Management Tools - Primavera P6 Project Management, MS Project Call Center Tools - Remedy Methodologies

WORK EXPERIENCE:

Confidential, Peoria, IL

Senior Project Manager

Responsibilities:

• Worked with Executive Sponsors, Stakeholders and business leads to create a project charter containing the project objectives, in scope and out of scope work items, risks, budget and a communication plan.
• Facilitated the creation of a Work Breakdown Structure ( Confidential ), task time estimates and task durations.
• Maintained the project schedule through the life of the project.
• Executed the change management process to manage the scope of the projects.
• Tracked the project budget and communicated status to executive sponsors, stakeholders and team members.
• Managed multiple projects including four complex conversions from Confidential to DataStage, Supplier Warranty Management rewrite and three projects involving mainframe and .Net for Direct Material Cost Reporting area using the client’s System Development Lifecycle (SDLC) process and procedures.
• Assisted with building a new war room for the strategic planning of product sourcing.
• Coordinated troubleshooting data warehouse software with the vendor and client SQL Server support.
• Planned new work with the Program Manager and IT Governance team, grouping work items into prioritized projects, estimated time and resources and created scope documents to kickoff projects.
• Reviewed new procedures with PMO staff to improve resource utilization.
• Mentored other Project Managers and Program Managers to ensure the required project schedule standards are met.
• Led the ELPS Stabilization Project to reduce Incident tickets, replace a 3rd party package for printing engine emission labels in the factory and consolidate data into one safe source. Incidents were reduced over 50%.
• Partnered with client users, architects and infrastructure analysts to create a Request for Proposal (RFP), scheduled vendor demos, worked with Corporate Legal to vet the new software vendor, led testing of the software, coordinated hardware requirements and completed the Purchase Package Assessment to gain approval from the Enterprise Infrastructure team and plan the implementation.
• Led the PINPoint weekly status meetings with the vendor to discuss current Incident and Change tickets and future installs and upgrades to the facilities.
• Coordinated the InfinityQS update project to fix database issues with applications at 18 facilities.

Confidential, Bloomington, IL

Service Labor Analyst / Business Analyst

Responsibilities:

• Create and maintain work schedules in Primavera 6.2 for a large Midwest insurance company.
• Facilitated the annual Component Plan for multiple areas in Software Engineering, IT Architecture, Engineering, Service Management, Test Delivery and Product Solutions.
• Worked with IT Managers and Directors to create annual budgets of $60+ million and provided ongoing analysis and recommendations for efficiently managing service labor funding.
• Coordinated underfunded labor requests and prioritization.
• Analyzed resource workloads and provided assessments to the IT Managers and team leads.
• Created an Excel spreadsheet, macro and new process to streamline the annual budget process of service costs across the client’s Systems department.
• Mentored new internal and external staff in Primavera and client tools and standards.
• Reviewed changes to Primavera and procedures with PMO staff to ensure quality.

Confidential, Peoria, IL

Secretary on the Executive Committee

Responsibilities:

• Drove the development of the client's new worldwide software release.
• Prepared and delivered weekly project status presentations to Management and Release Teams, ensuring projects stayed on schedule.
• Successfully resolved technical and quality issues between client developers in the United States and Confidential staff .
• Organized presentations for executive sponsors and stakeholders that gained acceptance to move to next critical development phase.

Capacity Manager (PMO)

Confidential

Responsibilities:

• Managed resource forecasting, staffing resource requests, year - end reviews, monthly project financial process, time tracking and communication of staffing requirements to Confidential .
• Designed and developed a Personnel Database that effectively tracked and reported staffing demand, staff roll-on, team changes, and staff roll-off for 750 people
• This database optimized resource utilization.
• Updated the Production Services Demand Model using current dealer deployment schedules and available staff resulting in improved resource forecasting in the Solution Center.
• Managed the time tracking system and support staff and communicated critical changes to teams in U.S. and offshore, ensuring accurate and timely reporting against budget.
• Redesigned the Project Financial Workbook Roll Up process that achieved a 50 percent reduction in cycle time.
• Selected as the Confidential 's Primary Contact to communicate staff roll-off dates to Confidential eScheduling System and work with Confidential Reps and Project Managers to staff positions