SUMMARY

• More than 20 years experience managing and promoting products in the Cable / Telecommunications market with experience ranging from product and project management to engineering, sales and marketing management of instrumentation and powering solutions.
• I have a thorough knowledge of Confidential & Telecom technologies and experience in producing requirements definitions, project planning, development and implementation of software for applications, web, mobile applications and SaaS solutions utilizing Agile, Waterfall and Stage Gate methodologies.
• As a Sr. Product Manger, I have worked with many customers as they transition to all digital, deployed triple play services, implemented narrowcasting and expanded their DOCSIS HSD, Ethernet, WiFi, MoCA, VoIP, SIP, IPTV and VOD offerings.
• I have managed programs including installation, deployment, turn - on, operation and support of new services.
• I have significant technical expertise and the ability to develop use cases, product specifications and performance definitions to meet specific requirements.
• I am self-motivated and accustom to working independently or managing a staff and in leading cross functional teams in a matrix organization.

PROFESSIONAL EXPERIENCE

Confidential

Lead Project Manager / Product Manager, Atlanta, GA

Responsibilities:

• Led Agile, Waterfall and Blended Projects of a few to more than 160 applications, including ordering, provisioning, configuration, operation and monitoring software.
• Managed product life cycle from inception to deployment and maintenance.
• Led teams of Project Managers and Scrum Masters on highly complex hardware and OSS software projects.
• Led web based project for development of online ordering and customer support for new products including DTV integration.
• Managed Supplier Management agreements, Statements of Work and for multiple internal and external organizations, including Confidential,
• Consulted on software development project for network status monitoring
• Developed sales training and collateral materials
• Performed FCC Proof-of-Performance testing, analysis and provided report
• Wrote user manual and quick start guide for new product
• Consulted on marketing strategy for new network powering system
• Consulted on potential acquisition of a telecom instrumentation company

Confidential

Sr. Product Manager

Responsibilities:

• Managed product validation process, defining test processes, environment, configurations and evaluated test results for STB, DOCSIS modem, e-MTA, WiFI & MoCA functionality
• Held daily project SCUM meetings and posted notes/updates to project Wiki (SharePoint)
• Lead team to define, develop and market 1st triple play capable instruments including integrated STB (set top box), DOCSIS modem and eMTA for VoIP services.
• Collected customer, support and sales feedback on product issues and enhancement proposals
• Held weekly program status calls with customers and key stake holders for major programs
• Defined requirements, process and procedures for new product development of integrated STB, DOCSIS modem, eMTA, WiFi, MoCA functions and associated firmware.
• Managed day to day projects for development of new products and product enhancements using Agile development methodology and SCRUM (10+ years experience with Agile)
• Defined 1st SaaS product for FCC compliance testing and reporting, managed development project with internal and external resources, set pricing strategy, planned and implemented product introduction, sales & support training, integration, M&Ps and billing management.
• Initiated plans, defined product, managed project and deployed 1st web server application for data collection, asset management, instrument configuration and reporting.
• Committee member for Cable Labs DOCSIS 3.1 Specification Definition and SCTE committees for Network Operations and Interfaces
• Wrote M&Ps for both software and hardware installations, setup and operation, as well as quick start guides, references for product support and managed manual development.
• Worked with cross functional teams to develop schedules (MS Project), budgets for projects, monitored progress and expenses throughout project. Budgets from $100K to $12M.
• Managed software and firmware update release process to ensure timely and accurate release with appropriate release notes, training and process control
• Managed 3rd party development programs for hardware and software projects
• Utilized Phase Gate & Water Fall development systems for large hardware developments
• Hosted weekly project summary reviews to update key stake holders and executives
• Managed development of leading edge instrumentation to test and verify the integration of IP Video Solutions & 3rd party products into client’s multi-platform video networks.
• Field tested and provided customer training for solutions utilizing IP backbone network for VOD and delivery to Mobile, Internet and STB devices.
• Wrote technical articles, application notes, manuals, quick start guides and other documentation for Engineering, support teams, field engineering, sales and users.
• Product line management for industry leading and highly profitable AT2500 series, CaLan 3010, CM series, Network Monitoring and cloud based SaaS software products.
• Provided top level customer support, troubleshooting, prioritized and managed issue resolution
• Developed strategic marketing plans to meet 99% of annual revenue targets, including: budget, product costs, brand management, pricing strategy, product roadmaps, technology map, risk analysis and promotion plans.
• Lead custom triple play product proposal for top Telecom resulting in largest sale, including: back office interface, asset management, data collection software, data base, Query tools, report generation, training and integration. Managed project from inception through to sale and support.
• Defined and managed MRDs (epics), customer use stories and negotiate PRDs with Engineering
• Initiated and managed Alpha and Beta testing with customers and consolidated data into reports
• Managed multiple projects simultaneously, ranging from a few engineers to more than 40 designers, plus cross functional team members. Typically 1 major & 4-5 minor projects.
• Developed user interface design guide and UI for software and instruments, including spectrum and QAM analyzers, sweep systems and network monitoring (windows & Linux)
• Lead product marketing organization, developed and implemented the full product life cycle of digital video, high speed data network products (product road map, business case, ROI, budgets, positioning, product requirements, pricing, cost analysis, launch, advertising, market research, collateral production, agreements/contracts, competitive analysis, training and client support).
• Managed major upgrade of status monitoring software roadmap for bug resolution and enhancements resulting in 50% year to year growth, including SNMP interface to CMTS, modems, back office systems (billing and customer database), controllers, routers and switches
• Designed & built comprehensive analog, digital and DOCSIS headend and network for testing
• Managed Product Managers and Tech Support teams
• Led product life cycle management through conception, definition, ROI analysis, evaluation & validation, pricing, introduction and promotion through end-of-life
• Developed product messaging to convey key features and benefits
• Managed trade show exhibitions: theme, presentation, signage and demos
• Defined requirements for integrated DOCSIS 3.0 modems, eMTA emulation for VoIP, including SIP, for network testing
• Worked with other business units to position Ethernet and 10G/40G Metro Ethernet solutions for the Cable Telecom market segments
• Primary responder and presenter for RFIs and RFPs
• Managed product roadmaps, customer issues and bug resolution
• Speaker for multiple Cable 360 webinars on DOCSIS 3.0, VoIP and POP tests
• Worked closely with Engineering teams in Beijing, Russia, San Jose and Atlanta; and Production facility in Taiwan from development planning through to full production
• Developed collateral materials: brochures, datasheets, customer presentations, competitive analysis, web page designs, sales training, demo guides, answering objections guide, ad copy, press releases, promotions, videos and digital media
• Monitored quality metrics and worked with engineering, production engineering, purchasing and vendors to resolve issues and reduce costs
• Defined and managed project to add WiFi testing capability for the customer premise
• Contributed to articles on testing SONET and Metro Ethernet business services

Confidential

Director of Marketing and Engineering

Responsibilities:

• Directed Engineering development of UPS power supplies & generators for Cable
• Directed design of outdoor enclosures for Confidential equipment including pedestals, splice enclosures, batteries, power supplies and generators
• Developed collateral materials, including web pages, datasheets, brochures, competitive analysis, price lists and demo guides
• Developed sales demonstration guides
• Wrote user manuals, quick start guides, demo guides and customer presentations
• Provided training for sales and tech support
• Managed key customer approval process with top 10 MSOs
• Managed team of Engineers, Product support and Production

Confidential

VP of Network Powering, (Norcross, GA)

Responsibilities:

• P&L Responsibility for Network Powering business unit (sold in 2000)
• Developed and implemented product introduction plans
• Developed strategic marketing plans, including: budget, brand management, pricing strategy, product roadmaps, technology map, risk analysis and promotion plan
• Managed key customer interface for resolution of customer issues
• Held weekly project summary reviews to update key stake holders and executives
• Monitored quality metrics and worked with engineering, production engineering, purchasing and vendors to resolve issues and reduce costs
• Managed Product Managers, Marketing Manager and Technical Support team

Confidential

Director of Product Management, (Bellingham, WA)

Responsibilities:

• Developed product marketing strategies for primary Cable Power Market
• Achieved revenue and exceeded profit objectives
• Planned and executed new product development of UPS, generator, enclosure and software status monitoring systems for Network Powering
• Developed and implemented product introduction plans
• Recognized as an industry expert on network powering
• Adapted product line for major MSO to garner significant contract
• 80% of Sales represented customized product solutions
• Product evangelist for centralized powering solution
• Managed standard and custom product pricing to ensure profitability
• Managed Product Managers, Marketing Services Manager and Technical Support team

Confidential

Product Manager

Responsibilities:

• Lead development team as Project Manager for 6 new product
• Published series of articles on new FCC Video testing requirements
• Provided sales training on products
• Wrote user manuals and quick start guides
• Managed direct sales force

Confidential

Sales Manager, Indianapolis, IN

Responsibilities:

• World wide Sales activities & Representative / Distributor management
• Product Marketing Manger for all Confidential products: Spectrum Analyzer, Sweep System, Leakage, Meters & Scalar Analyzers
• Special Products Business Unit Manager - "skunk works" group "customizing products for large opportunities resulting in $9M sales growth in first 2 years.
• Production Manger, coordinating all manufacturing for 15 products. This included production engineering and customer service.
• Contributed to NCTA Recommended Practices (Cable “Bible” on testing).
• Managed various departments: Sales, Marketing, Engineering and Production with staff varying from 7 to >400.