SUMMARY:

• Detailed - oriented professional with Bachelors in Business and over fifteen years of experience in a human resources management, manufacturing and logistics environment; over seventeen years of supervising in various customer service capacities.
• Skilled at operating in a wide range of platforms.
• Excellent written and oral communication skills; capable of creating and executing complex strategies in order to meet a company’s goal(s).

TECHNICAL SKILLS:

Microsoft Office 2007 & 2010, Microsoft Outlook, Confidential Standard Integrated Personnel System, Officer Master File, Officer Assignment Info System, Officer Personnel Information Systems and Electronic Confidential Personnel Reporting System, Defense Milpay Office, NPARS, People Soft HRMS, Officer Personnel Information System, Windows Automated Travel Operating System, Defense Travel System and Joint Personnel Status and Casualty Report, Rapids/DEERS, Confidential Transaction Online Processing System, Integrated Automated Travel Systems, Joint Personnel Adjudication System, Secure Web Fingerprint Transmission and Defense Central Index of Investigations systems/applications to the Defense Manpower Data Center, Confidential Standard Integrated Personnel, Defense Milpay Office, Master Confidential Pay Account, Officer Personnel Information System, Windows Automated Travel Operating System, Defense Travel System and Joint Personnel Status and Casualty Report, Rapids/DEERS, Confidential Transaction Online Processing System, Integrated Automated Travel Systems, Confidential Enlisted System.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Lead Project Coordinator

Responsibilities:

• Develop detailed project schedules with resources encompassing all areas required to complete the project, while supervising a team of four project coordinators.
• All schedules will be reviewed with the resources and sign off of the responsible tasks.
• Weekly reporting of on time, upcoming, late and critical tasks are to be reported in the weekly status meetings with the team.
• Manage changes to the project scope, project schedule, Invoicing, conducting market research, handling pricing information, taking and approving orders, arranging, reflective of authorized project changes as defined in the change management plan.
• In addition to quoting, document turnovers, obtaining customs release and delivery to final destination and facilitate customer acceptance.
• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Execute the tasks as defined in the project plan in order to achieve the project goals.
• Follow up and report on incomplete tasks immediately.
• Develop communication plan; identify key project team members by defining roles and responsibilities to create a project organization structure in order to develop the communication plan.
• Implement the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
• Conduct a kick-off meeting with all key stakeholders in order to announce the start of the project and review the overall project plan and gain consensus.
• Establish project deliverables; record detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.
• Define prioritization process; define the portfolio component prioritization process using appropriate criteria (e.g., dependencies, resource capacity and capability, technology) in order to sequence portfolio components.
• Communicates project plan and ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
• Develop project team and improves team performance by building team cohesiveness, leading, mentoring, training, and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale. Supports team building by building mutual trust and encourages respect and cooperation among team members.
• Recognizes contributions; Praises people for a job well done.
• Establishes and maintains interpersonal relationships
• Develops and maintains constructive and cooperative working relationships with others.
• Solution oriented by coming to the table with solutions to an issue or facilitates solutions from the team members to solve a problem.
• Deliver consistent, high quality business presentations for PRC, stakeholder and business project status updates.

Confidential

Human Resources Manager

Responsibilities:

• Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
• Organized a staff of 15 people by establishing a recruiting, testing, and interviewing program, counseling managers on candidate selection, while conducting and analyzing exit interviews; recommending changes. In addition to preparing employees for assignments by establishing and conducting orientation and training programs.
• Evaluated all aspects of Electronic Confidential Personnel Reporting System, Officer Master File, and including internal technical operations procedures and interactions with external organizations; and establishes quantitative measures to evaluate systems operations and productivity in terms of volume, timeliness, quality of output, and responsiveness to user and contractual requirements.
• Examines and analyzes performance evaluations submitted on all active duty and Reserve members on active duty and those in a drilling Reserve status to ensure compliance with laws and regulations relating to the evaluation of a member’s performance.
• Provide high levels of customer service to active and retired Confidential members on human resource policies and regulations for Confidential separations and retirements, incentive and severance pay benefits.
• Research performance record data and perform quality checks of rejected performance evaluations in order to prepare memos that are placed into service member's official Confidential record. Skillfully utilize the Confidential Personnel Evaluation System to modify performance evaluations included in the service member's official Confidential service record in preparation of Board eligible members.
• Perform daily maintenance to clear up errors in Confidential human resources databases.
• Provides direction, guidance and training to employees regarding procedures for processing Confidential personnel actions in accordance with established procedures.

Confidential

Human Resources Manager /Security Manager

Responsibilities:

• Organized, directed, and supervised the various functions associated with officer/enlisted personnel administration and related pay functions for 427 personnel, while supervising a crew of 25 junior sailors.
• Coordinated travel and monitored all Temporary Authorization Duty orders using Defense Travel System and accurately managed a budget in excess of $350,000. Accurately prepared over 1200 travel claims for newly reporting personnel and processed pay entitlements.
• Provided timely notification and collection of all travel overpayment and the immediate correction of rejection claims to ensure timely electronic funds transfer to customer accounts using Integrated Automated Travel Systems.
• Vast knowledge in the research, interpretation, analysis, and application of Confidential Personnel and Pay Policies, Regulations, Guidelines, and Procedures.
• Help advice sailors on the potential benefits and career opportunities by using automation to improve the efficiency of administrative support or program operations.
• Provided technical and functional assistance with all pay related issues using of the Confidential Integrated Personnel System. Supervised and trained six highly motivated Sailors in becoming fully functional experts in numerous facets of administration.
• Assisted newly reporting personnel in their smooth transition to their new command.
• Performed routine office functions, maintained files, and assisted personnel in completing forms, letters, and general correspondence.
• Created a database with Microsoft Excel and Access, which was established accountability for all personnel.
• Conducted background investigations according to Confidential ’s policies, applicable laws, and procedural requirements; reviews applications/personal history statements (and other documents, as required to determine suitability) for completeness and directs applicants to provide additional information if needed; obtains proper information release documents.

Executive Awards Supervisor

Confidential

Responsibilities:

• Responsible for a various administrative and clerical duties that are necessary to run and maintain organizations efficiently.
• Analyzes administrative problems and formulates solutions relating to personnel, information management of data to customers, space, property, equipment and supplies.
• Managerial trained for office manager/administrative service including prioritizing units work, assigning work to others, organizing and analyzing operations and procedures, reviewing/revising work forms, teambuilding and supervision.
• Provide technical and functional assistance to shore based user with the proper use of the Confidential Department Awards Web Services .
• Assisted with the Confidential program and with troubleshooting experience with transactional application, and with a workaround recommendation that cannot be rendered by the basic level of the system software.
• Proficient in manpower management, worked directly with Naval Personnel Command to fill critical billets in preparation for combat deployment.
• Vast knowledge in the research, interpretation, analysis, and application of Confidential Personnel and Pay Policies, Regulations, Guidelines, and Procedures.
• Analyzing management information requirements to develop program or administrative reporting systems including the systems specifications, data gathering and analytical techniques, and systems evaluation methodology daily to ensure the highest levels of customer services.
• Assisted with ordering and administration of the Confidential Advancement Exams for over 100 personnel.
• Coordinated the planning, budgeting and tracking for personnel deployed and in the process of deploying to identify projected shortage or excess funds.
• Verify quick reference guides, user manuals, FAQs; and document research to assist with the software problems.
• Consolidated, organized, evaluating and advising on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation to updated command files with increasing accountability and ensuring accessibility to data.

Confidential

Support Assignment Supervisor

Responsibilities:

• Responsible for training and daily verification of processing for two Confidential Reserve Units and all Confidential and Confidential personnel.
• Supervised process of more than 1,500 Defense decorations, 700 leave request, 200 correspondences and more than 100 enlisted and Officer Evaluations.
• Consolidated reserve unit personnel records for officer and enlisted members assigned to various Joint Task Force commands.
• Verified over 150 Permanent Change of Station Transfers, 80 Travel Claims, and over 200 special pays for personnel in support of the Confidential .

Confidential

Assist Quality Assurance Supervisor

Responsibilities:

• Provided superior customer service to more than 500 embarked personnel resulting in increased morale and productivity throughout the ship. Significantly contributed to the flawless transfer of more than 400 Sailors, processed 350 new ship crewmembers, 250 extension and reenlistment, 200 separations, and completed more than 10,000 service related entries.
• Determined entitlements based on computation of years of service from official statement of service.
• Mailed separating members service records, medical records, and all command awards to Confidential Personnel Command for processing.
• Resolved over 200 vital payroll discrepancies resulting in $10,000 in delinquent pay entitlements while further preventing numerous overpayments.
• Conducted in-depth and comprehensive shipboard audits and validations of Confidential payroll and personnel records prior to detachment ensuring all payroll entitlements and service records were correct and properly updated.
• Supervised and trained a staff of 5 Confidential personnel in the efficient and timely processing of all travel claims, advances, settlement and collection.
• Performed 100% audit and maintained a less than 90% rejecting rate on claims that were processed monthly.