CAREER OVERVIEW:

• Consultative sales and design of SIP, IP, TDM, UC, and Contact Center solutions and applications
• Expert in customer resolution and problem solving in service, sales and billing issues
• Project Management installations of voice and data systems
• Start - Up company experienced
• Document design and persuasive letter writing
• Skilled in Sales and Technical Customer Presentations
• RFP response and Proposal writing for Confidential, Mid-Market, and Enterprise Customers
• Design and Quoting of Telecommunications Systems, Products and Services
• E-Rate/CMAS Training and Experience
• Microsoft Office-Word, Excel, Powerpoint, Outlook, Visio, Project
• CRM-Tigerpaw, Salesforce.com, Connectwise, Peoplesoft

AREAS OF EXPERTISE:

• Project Management Business Confidential, Mid-Market, Enterprise
• Training (Customer/Sales) Business Multi Site
• Operations Management Business Enterprise
• Telecommunications Confidential Carrier Centric
• Hospital and Hotel Design Pricing and Proposal Experienced
• RFP Experienced Consultative Sales Trained

EXPERIENCE AND EMPLOYMENT HISTORY:

Confidential

Project Manager

Responsibilities:

• Keep tasks on schedule and resolve customer and installation team issues as they arise.
• Vie for technical resources with other project managers.
• Manage schedules to keep technicians and trainers with little or no down time.
• Track equipment orders, inventory parts to prepare for installations.
• Develop software requirements with customers, and manage the define/create/refine life cycle to keep phases and testing on track.
• Maintain installation tasks for customer and Confidential to complete, and transition customers to Support Center after installations to include information flow and data gathering documentation.
• Manage data and telco system moves for customers.
• Consult with customers on best plan for hardware moves and installations.
• Provide cost saving plans and suggest changes to floor plans where needed.
• Obtain LOAs with carrier services to act for customer when needed, and request permits and insurance as needed for low voltage work.

Confidential

Project Manager

Responsibilities:

• Managed large installations of carrier related changes to Confidential .
• Managed weekly meetings of change orders and Confidential carrier installs for Hospitals.
• Created overflow and circuit backup system for network of hospitals in the association.
• Documented billing for hospital resulting in a projected $60,000 savings per year.
• Managed Confidential and Nortel hardware installations and software upgrades of various companies and school districts.

Confidential

Project Coordinator

Responsibilities:

• Educated customers on technical Confidential knowledge, assisted with software remote Adds, Moves and Changes for Confidential systems, managed technician schedules, and scheduled service and installations, and emergency service for all customer requests in Tigerpaw CRM.
• Staged equipment, ran weekly operations reports from Tigerpaw, Handled diverse customer complaint issues.
• Coordinate technician schedules for weekly cable, Confidential Hardware installations, and managed technician Service Orders to completion.
• Reviewed and wrote tech notes for billing purposes.
• Managed Cbeyond router inventories for installations as a partner, and managed local carrier installations.

Confidential

Data Client Service-Analyst

Responsibilities:

• Cleanse databases and download to virtual storage for Business Intelligence analysis of data contracts and SLAs.
• Report generation to verify contract terms, cost overages, cost recovery and containment for Confidential cost recovery.

Confidential, Tustin, CA

Account Manager/Inside Account Manager

Responsibilities:

• Used long-term technical background to support customer budget decisions, operational problems, and billing issues to customer satisfaction.
• Designed and quoted systems and upgrades for Confidential products and services.
• Responded to RFPs, wrote proposals and reports for Sales personnel.
• Gave customer service demos and resolved billing issues.
• Used IP products for video instruction and meeting value add.
• Managed the Salesforce.com CRM for the sales group in Southern California.

Confidential, Cypress, CA

Pre-Sales Engineer

Responsibilities:

• Worked on projects to enable greater accuracy by field technicians in collection of data for Confidential, ACD and Voice Mail systems.
• Proposed IP and hybrid Confidential systems and maintenance proposals and RFPs and worked directly with customers to design and implement new systems, upgrades and adds.

Confidential, Irvine, CA

Applications Engineer

Responsibilities:

• Joined company in start-up mode to assist Global to grow into large scale Confidential Associate.
• Designed proposals and maintenance offerings including IP and converged Confidential networks.
• Met with customers, developed pricing models and spreadsheets.
• Responded to RFP’s including government requiring CMAS and E-Rate response pricing.
• Designed presentations for customers and taught basic telecommunications and Confidential products to new hires in Sales and Customer Service.

Confidential, Tustin, CA

Pre-Sales Engineer

Responsibilities:

• Generated most revenue of the Confidential Region Sales Engineer Group in 2003 resulting in Presidents Club Award.
• Designed networks for voice and data including GEM group, and Cisco gear.