SUMMARY:

Senior director - level technical IT PMO/Project Manager with over fifteen years of successful software implementations across the entire SDLC in a wide range of industries. Adept Confidential effectively managing all aspects of solution development and delivery, as well as managing risk & vendor/stakeholder relationships while delivering positive results to internal & external customers. Experienced in ERP & custom/COTS software development using Waterfall or Agile methodologies, system testing, training & integration/EDI. Recognized for principle-centered leadership using a “Manage by Walking Around” approach.

KEY SKILLS:

• Organizing, communicating & coordinating project teams to successfully complete complex initiatives in the prescribed manner. Performing stakeholder, vendor & resource management
• Creating weekly status reports, issue logs & executive dashboards. Managing risk, milestones, deliverables, setting WBS & resource assignments. Making management presentations
• Running meetings, facilitating & capturing issues, crafting meeting minutes & providing follow-up
• Project initiation & set-up, identifying project scope & timelines, tasks & deliverables
• Performing project costing & forecasting, performing ongoing budgeting & financial reporting. Adept Confidential managing to SOWs and SLA’s
• Assessing risk & setting expectations, managing change and communicating to stakeholders
• Drafting all project-related documents (project charter, communication plan, org charts, project plans & WBS, SW development plans, HW sizing, testing & training plans, deployment plans, etc.)
• Recognized as a leader in developing program objectives, strategies & tactics for organizational optimization Proponent of “Learning Organization” principles (Peter Senge) and promoting effective management practices
• Requirements gathering, developing & assessing potential solution options Leading analysis & process flow & design meetings, recommending a preferred solution and course of action Drafting business case proposals, writing RFP’s. Performing system integration and M&A activities
• Gathering data, performing computational analysis & assessing results
• BPI and process flow, data flow & decision tree analysis & documentation

TECHNICAL COMPETENCY:

• Former programmer in C, C++, COBOL, Micro-focus COBOL, SQL. Managed teams responsible for all aspects of IT competencies - System Coding, Web Development, Databases, Networking, Testing, Reporting, etc.
• Proficient in all MS Office suite applications. Competent in SharePoint & MS Project server.
• Experienced in Waterfall and Agile software development methodologies

AREAS OF EXPERTISE:

• Warehouse Management & Automation - Manhattan WMS, Intelligrated, JDA/RedPrairie WMS, WFM, EDI
• Telecom - Amdocs billing, Provisioning, Reporting
• Oracle CRM - TeleService & iSupport
• Stibo STEP - PIM/MDM
• Data Warehouse & reporting, DC/SW Migrations
• SAP & Oracle ERP
• Ecommerce, Retail/POS, Direct Fulfillment
• Procurement/E-Sourcing (tradeextensions.com), GTPAC
• Manufacturing, Production & Capacity Planning
• Software design & development (Waterfall & Agile)
• Software selection & vendor management
• Deployment & system integration
• Testing / QA, Training & Support, Integration/EDI
• Program Management Office (PMO)
• Process flow, data flow, decision tree analysis
• Business case analysis & management presentations
• Project Plans, Playbooks
• Strategy & Business Process Improvement
• Founded direct marketing & distribution company

WORK HISTORY:

Confidential

Senior Technical IT Project Manager / PMO, Atlanta, Georgia

Responsibilities:

• Responsible for creating new customer on-boarding strategy, including Visio process flow, data flow, and decision tree for customer deployments, E-sourcing/procurement, as well as project plan and process “playbooks” using Six Sigma Confidential principles.
• Utilized TradeExtensions.com for procurement/e-sourcing of vendors for contract bidding solution for a large customer launch
• Managed 16 RedPrairie WMS/TMS/LMS launches Confidential 7 sites (converting from legacy Confidential, Titan, Portland/P2, Atlanta & Maves WMS) to RedPrairie, including 2 large customer rollouts. Managed all aspects of the delivery of the complete system deployment, including voice pick, direct store delivery, export compliance, gathering all business/operational requirements, full system configuration of the base software package, capturing all gaps and reviewing/prioritizing all custom code development needed for go live, all testing including full EDI integration validations with customers, all end-user training and all go live support activities.
• Responsible for delivering $14M customized software solutions for a vendor package installation ( Confidential ) using Agile methodology, all budgeting & forecasting, performing vendor & risk/issue management, client invoicing, writing CR’s, and keeping overall implementation project plan.
• Managed multiple integrated implementations of RP software into data center environments. Solutions included WMS, TMS, LMS and Escalate retail management & direct fulfillment software. Managed troubleshooting & go-live support of all RP modules.
• Managed team of engineers (hardware, network, database) with detailed work specifications using Jira/Remedy ticketing systems.
• Responsible for training internal project managers on project management best practices, providing vendor management protocols and support, and statusing global CIO in biweekly meetings.
• Responsible for management of hardware and software support function for a 7000 employee manufacturing plant and conducted IT asset inventory of over 15,000 items.
• Identified relevant contracting opportunities for IT related goods and services.
• Produced proposal responses for submission to government agencies.
• Owned a supply chain, marketing & distribution function for Dallas-based chemical company.

Confidential, Atlanta, Georgia

Sr. Project Manager

Responsibilities:

• Managed the complete installation of $4M integrated RedPrairie WMS Confidential Wireless including direct fulfillment operations from Memphis distribution center, including all new hardware and business processes (end-to-end, including post go-live support).
• Led Point of Sale (POS), order & inventory management & Asset Tracking initiative, including training
• Managed the installation of $2M Oracle CRM solution (TeleService & iSupport) Confidential the Confidential
• Managed large systems integration project Confidential & Confidential to create a combined internet & cable television platform.
• Managed over 150 Confidential ’s with project budget of $2B of project cost
• Responsible for performing software selections, vendor & resource management, risk management, solution design, configuration & implementation management, software testing & training, deployment support, integration and/or customization of business systems and IT processes on multiple large-scale engagements

Confidential, Dallas, Texas

Project Manager

Responsibilities:

• Responsible for day-to-day operations of OSS, data warehouse & reporting systems as well as creating new systems and providing project management for several initiatives. Managed a data center & software migration supporting marketing, legal, accounting, tax, and other end-user internal customers with no disruption of service
• Served as PM on a $6M Kenan/Arbor BP telecom billing installation responsible for reporting of billing & traffic data

Confidential, Dallas, Texas

Sr. Consultant

Responsibilities:

• Created end-to-end process flow analysis for a large ship building client on $8M Oracle ERP implementation

Confidential, Dallas, Texas

Consultant

Responsibilities:

• Wrote Cobol & C++ code to perform financial integration with SAP Financials
• Responsible for testing client applications following software updates from the vendor
• Performed code testing & debugging on installed software & performed failure analysis and correction (made code changes to prevent future software failures)
• Performed functional analysis on $12M SAP implementation Confidential Mobile Oil