Project Manager Resume

Overview

Skilled Project Administrator professional with successful record in Project Management, Process Management and Service Operations. Solid communication proficiency with a high degree of professionalism in interacting with a diverse set of co-workers and customers. Able to effectively lead teams and contribute as a team member to accomplish goals in a high pressure environment. Flexibility to work in an ever changing environment. Experience in a broad range of industries: Telecommunications, Pharmaceutical, Consumer Products and Healthcare.

Skills Profile

Microsoft Products Suite (Word, Excel, PowerPoint, Access), Microsoft Project, Microsoft Visio, Microsoft Sharepoint, PlanView Project Management, Customer Ordering and Billing Systems, HP Test Director.

Work Experience

Confidential,Basking Ridge, NJ April 2008 to Dec 2008
Project Manager

Responsible for the execution and implementation of multiple simultaneous customer impacting projects of varying complexity through the entire project lifecycle to meet deadlines and release schedules (from Project Analysis through Deployment and Maintenance).
Managed activities of cross functional project team to ensure project adheres to milestones and completion dates; provide risk assessment and mitigation strategies for factors potentially impacting deliverables.
Tracked and analyzed project financials (trending, over/under budget allocation) for incorporation into dashboard metrics on a daily, weekly and monthly basis. Monitor and communicate progress to key stakeholders.
Facilitated cross functional team meetings (Product Management, Development, Quality Assurance and Operations Support) to track healthiness and manage team issues.
Responsible for project team communication channels for inter-team collaboration and process improvements.

Confidential,NJ May 2007 to Nov 2007 Infrastructure Competency Center (Consultant)

Coordinator for a migration project involving 3000+ North American legacy servers to a new domain. Responsible for data gathering and verification from server and application owners to assess owner readiness for twice weekly migrations. Maintain and update overall Master Server plan template for scheduling and tracking purposes through MS Project. Member of planning team involved in Go/No Go decision, and contingency procedure process. Rectify scheduling conflicts to ensure seamless migration and minimal user impact.

Confidential,East Hanover, NJ Jan 2007 to May 2007

Sales Force Account Manager (Consultant) Point of contact in the Fleet Operations organization for the ordering and deployment of company vehicles for the Novartis National Sales Force. Partner with multiple leasing company vendors for on-boarding new sales team members and vehicle assignment; as well as contract negotiations for yearly vehicle offering initiatives.

Create and disseminate to the Sales Leadership Team ongoing status and tracking reports to ensure the sales force is properly aligned for new product offerings.

Confidential,Florham Park, NJ 2000 to Nov 2005

Project Manager

Responsible for the successful implementation of Business and Consumer oriented projects from design to delivery. Managed cross functional teams of technical developers, customer care specialists and testers. Projects consisted of new product deployment, marketing campaign tracking and fraud investigation.

Single-Point-of-Contact (SPOC) for 15 on-going project initiatives – liaison between technical, product management, marketing and fraud organizations. Escalation contact for a 24x7 mission critical fraud monitoring system, comprised of 5 Customer Care centers located in the United States. Collected, analyzed and presented data on a variety of performance and operating metrics requested by senior management for internal and external reporting. Managed and directed a team of documentation and training specialists in multiple locations (Chicago, Atlanta, PA and NJ). Developed the curriculum and training material for in-house and remote web training. Coordinated and conducted on-line training sessions for internal and external customers.
Confidential,Bridgewater, NJ 1997 to 2000 Manager Manager of a Customer Care operations group consisting of 8 associates responsible for customer establishment and ongoing support. Operated within extremely tight deadline and accuracy parameters to meet customer expectations (within 1 day). Responsible for the scheduling, training, coaching and formal reviews of the team on a mid-year and full-year basis. Interviewed and supervised the summer intern program (2-4 students/yr). Provided work assignments and direction for each of the students (functional overviews of the organization, proposal writing, presentation skills, project timelines). Managed a team of 24x7 notification specialists responsible for customer notification for system downtime; system enhancements; new training programs.
Confidential,Morristown, NJ 1994 to 1997 Associate Manager Responsible for coordination of between client organizations and product management for successful implementation of billing solutions to support new services. Research and created presentations around customer migration, attrition, retention, sales, and other key indicators. Tracked, analyzed and prepared recurring and ad hoc performance metrics reports for upper management.

Education: BA

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