SUMMARY

• Confidential - oriented IT professional with around 8+ years of onshore and offshore experience in managing and leading multimillion dollar projects in healthcare Insurance & security domains.
• A performance-driven professional with 8+ Years of overall onsite and offshore experience in:
• Healthcare Insurance Client Engagement Program/ Project Management Planning & performance
• People Management Test Management Business Analysis Operations Management Agile and SCRUM Confidential Federal Mandate HIPAA 4010 - 5010, ICD9-10 EDI, Claims processing, Eligiblity, Provider, Member, Migrations Transactions - 27X, 837 s, 835, Resubmissions LOB s -
• Professional, Institutional and Dental Rational IBM tools Reporting - Word, Excel, PPT, Dashboards Mainframes Systems -
• Confidential, WGS, CS90, CHIPS, ACES, FACETS & Financial systems Artifacts in adherence to the company guidelines

PROFESSIONAL SUMMARY

• Confidential of Engagement for Customer
• Expertise in Health Care Concepts.
• Understanding of the Client Products
• Understanding of Federal/State Mandates
• Exceptional Program, Project, Test and People management Skills
• Working knowledge of Tools
• Involved in coaching teams regularly.
• Set, Manage and track the team and Project KPIs.
• Key Contrbutor in Quality initiatives for the company in obtaining Quality certification ( Confidential Level 3)
• Expertise in Escalation Management.
• Effective in conflict management within internal and external teams.
• Resourceful in finding solutions and resolving impediments.
• Identify, Plan & Impart Training for resources on various aspects of Healthcare
• Developed Presales pitch for executive management
• Key Contribuion in Recruitment/ Hiring Process
• Headed many initaitves at offshore inclusive of improvement of commication skills of Resources, CBT (Computer based Trainings), Macros and Introducing Agile concepts
• To drive employee engagement initiated cultural events within the orgnization
• Expert in Managing Stress and driving results.
• Exceptional Communication Skills.

PROFESSIONAL EXPERIENCE

Confidential

Delivery Manager/ Project Lead

Responsibilities:

• Own and manage the Confidential scope of work in the engagement for a team of 40+ resources.
• Responsible for People and Project Management.
• Developed work schedules and approved timesheets.
• Employee related management included interviewing, hiring, training, coaching, motivating, discipline, performance appraisal and conflict resolution.
• People management responsibilities include working with resources on career development, setting educational goals, compensation planning, creating performance improvement plans, and holding monthly one on one meetings with each resources.
• Work in a deadline driven onshore offshore environment
• Conduct Project Initiation and Planning Activities.
• Ensure compliance to contract requirements, on-time delivery and quality of engagement deliverables.
• Responsible for all administrative and commercial activities.
• Manage all assigned offshore resources, ensure the availability of adequate staff, hardware, software and other resources requires for the engagement
• Provide expert review and decision making in various challenging situations/scenarios in the project
• Continuously improve the Resource Pool development and deployment process
• Review and Approval of Integrated Project Plan, Estimations and Project Schedule
• Participate in Identifying and analyzing Risks in Project
• Release Planning, Day to day interaction with Project team and defining the Critical Success factors for each release.
• Overview on Project status, schedule and efforts
• Track weekly tasks, project status and time reporting
• Status Reporting to all stakeholders
• Discuss Project status and metrics with Leads/PO
• Participate in Change Control Board meetings, End Phase reviews and Project closure meetings.
• Discuss and document Best Practices and Lessons Learned with Team
• Create SLA documentation after each release to showcase the efficiency of the project execution.
• Train and/or facilitate training for the resources as per the project requirements.
• Contributed to Quality initiatives for the company in obtaining Quality certification.
• Responsible for coordinated management of projects over their entire life cycle (initiate, plan, execute, control, close).
• Set, manage and track the Individual and Project KPIs.

Confidential, Woodland hills CA

Program Manager

Responsibilities:

• Facilitate regular scheduled meetings with Project Leads or points of contact from the application areas
• Coordinate overall Project planning, preparation, execution until closure
• Identify resources and prepare and distribute RACI charts.
• Ensure development & completion of detailed artifacts as per lean standards
• Facilitate in gathering of overall project data needs
• Facilitate in gathering of feedback on requirements, designs and testability
• Coordinate communication and project activities across multiple platforms / systems.
• Coordinate meetings, communication & reporting on status to executive management. Confidential .
• Facilitate the identification and documentation of issues and resolution.
• Coordinate with all the project areas to assure integration and support for Project Phase
• Work with the appropriate program/project stakeholders to assure sign off and coordination.
• Report gaps/risks to Program Leadership with appropriate exception processing and mitigation strategy
• Manage risks, issues and dependencies applicable to all the areas of the project.
• Manage relationship/coordination with all teams involved to ensure successful planning and execution.
• Create Dashboards
• Spearheaded the entire effort involving systems - Confidential, WGS, ACES, CHIPS, CS90, FACETS and financial systems.

Confidential - Indianaplis IN

Test Manager / Project Cordinator

Responsibilities:

• Manage System Integration and regression testing for major projects on Confidential system.
• Review the business and technical requirements and provide an estimate on the number of hours for the testing timelines and schedules.
• Work with Business/stakeholders to ensure that all the Business and Functional requirements are loaded to requirement repository - Requisite Pro
• Conduct sessions and walk thru’swith Business/ Stakeholders, Development and Test teams to review Business and Functional Requirements.
• Create Testing Strategies and guide testers to create Test plan.
• Review the test plans to ensure all the standards have been followed and secure a signoff on the same.
• Gather test data required for testing.
• Work with offshore to create and track all Testing Documentation which includes -
• Test plan, Test case, Test Scripts, Requirement Traceability Matrix and TESD
• Conduct daily meetings with SIT to review and finalize executable test cases
• Use Clear Quest to report defects and utilize all the rational tools that are mandated by the project
• Participate in the daily and weekly project meetings and provides a status update to the Project Management.
• Coordinate with the offshore team and train them as and when required.

Confidential

Operations Management Consultant

Responsibilities:

• Responsible for operations at the Organisation level.
• Mentoring and Managing the recruitment managers and leads.
• Seek new business within the existing & new account and responsible for expansion.
• Provide adequate support during new client acquisition.
• Weekly, Monthly and Quarterly Review meetings with the Managment.

Confidential

Sr Business Analyst

Responsibilities:

• Interacting with business users, understanding their business processes and their current IT systems.
• Gathering requirements and creat Business Requirement Document (BRD),
• Design a layout and work with the the technical team to create a website in order to create awareness about the product tumbleweed focusing on features, benefits and technical details of the product.
• Managing documents on SharePoint directory and updating the documents for website creation.
• Conduct training sessions and participate actively in educating the users about the new product.
• Facilitate meetings, manage project deliverables and deliver presentations to all levels of the organization.

Confidential

Software Consultant

Responsibilities:

• Creating inventory reports
• Priority score transactions related to repairs used for service org healthcare equipment
• Issuance of PO’s, Cancelations of PO’s on Hummingbird (Mainframes) & GELS
• Costing reports - Calculate and publish span report
• Create dashboards
• Creatie process flow diagrams for execution & training purposes