SUMMARY:

Proven expertise at leading projects from inception to completion, identifying & mitigating risks to create on - time, on-budget & on-requirement solutions. Successfully communicates & collaborates cross functionally resulting in better management of client expectations, resource utilization & identification of cross-/up-selling opportunities.

SKILLS:

• MS Word, MS Excel, MS Access, MS Visio, MS Project, HP Quality Center, SQL
• Agile & Waterfall Software Development Life Cycle (SDLC)
• Requirement definition & analysis
• Communication / Negotiation / Critical Thinking
• Cost / Scope / Time Management
• Status & Progress reporting
• Process & methodology improvements
• Quality / Risk / Task Management
• Issue remediation
• Relationship building & maintenance
• Stakeholder Management
• Risk identification & resolution
• Cross-functional team leadership

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Monitored the progress of 5 teams and updated the project plan as necessary
• Identified and documented project risks & issues and defined mitigation & resolution plans
• Created status reports, dashboards and readiness metrics to communicate the health of the project

Confidential

Surety Project Manager

Responsibilities:

• Liaised with heads of LOBs to translate long term vision into strategic projects
• Performed business process evaluations to identify operational inefficiencies and process improvements
• Defined project definition, scope, framework, stakeholders, risks, issues, key resources, cost, timeline, team structure and high-level requirements
• Created project and program success factors by working with management to identify key performance factors, mitigation plans and escalation paths
• Managed the priority setting and alignment of projects

Confidential

Project Manager

Responsibilities:

• Managed the coordination, planning and oversight of a team of 9 from origination to deployment including project members, subject matter experts and representatives from the business
• Collaborated with external teams, business units, senior leaders and stakeholders to build and maintain relationships, facilitate external communication and manage cross enterprise resources
• Identified, analyzed and mitigated complex issues, risks, dependencies and resource and scheduling conflicts
• Worked with project team to identify unique solutions and in corporate all change management controls
• Reported to the executive steering committee, project stakeholders and senior management progress against project milestones timeline, budget, issues and risks. Provided a dashboard view of the program’s performance
• Ensured operational and business change readiness, user acceptance testing and end user training was successfully completed
• Managed team through Confidential transition from Waterfall to Agile methodology - assisting team to become more Agile
• Ensured all documents are updated and all meetings are facilitated with a key focus on each meeting having an agenda and goal to ensure everyone's time is adequately managed

Confidential

Project Manager

Responsibilities:

• Worked closely with business & surety teams to ensure the design & build requirements match business expectations and priority
• Worked with surety and cross enterprise teams to manage dependencies, issues and risk
• Worked with the Build & Deploy team to ensure packages are tagged to the correct deployment

Confidential

Implementation Manager

Responsibilities:

• Reverse engineered the current solution to identify configurations that control page buttons - this resulted in only 20 defects after the first mock deployment
• Devised key design strategies and processes then created detailed Access Management documents - in lieu of existing documentation
• Defined performance metrics for Access Management requests and configurations
• Managed a team of 5 from origination to deployment
• Managed more than 30 Access Management requests per week in more than 12 environments
• Reported to senior leadership progress, milestones, issues and risks
• Implemented 1300 configurations in 3 unique applications across 5 environments
• Decreased defects by 25% between the first and second mock deployment

Confidential

Test Lead

Responsibilities:

• Identified 20 gaps across 7 systems and defined their associated risks
• Collaborated with Confidential team to create new configurations and detailed Confidential designs - resulting in the prevention of more than 30 defects
• Facilitated communication between Confidential and Integration testing teams
• Managed the Confidential testing plan and reported issues and progress during testing status meetings

Test Lead

Confidential, MD

Responsibilities:

• Created test guidelines, evaluated team member performance and devised problem-solving techniques
• Collaborated with design and test leads to resolve estimation defects
• Ensured all in-scope estimation defects were resolved prior to the first mock deployment
• Improved the efficiency and effectiveness of the testing team by 30%

Application Designer

Confidential, TX

Responsibilities:

• Disseminated major conceptual changes from onshore leadership to offshore design/build team
• Defined the schedule, scope and resources required to implement over the 250 requirements

Software Developer

Confidential, NC

Responsibilities:

• Managed the design, build and execution of a custom solution for converting over 100,000 billing transactions into 300,000 rows of detailed transactions