SUMMARY:

• Project Management Professional with over 14+ years of experience managing complex, high visibility, strategic Banking Regulatory Reporting and IT projects and programs and infrastructure related projects with enterprise - wide global deployments across fortune 500 enterprises within banking, telecom domain.
• Project Management experience including kickoff, planning, execution, monitoring & control & Closing. End to end implementation of various telecom / infrastructure & Banking related projects (Regulatory Projects).
• Partner with various business and IT stakeholders for senior level meetings such as weekly status / steerco
• Service Delivery & People Management within Project Management framework.
• Risk & Issue Management
• Risk Inventory report, Issue report, Executive Summary Report for Mid-Level and Senior level management
• Performing internal risk analysis and overseeing external risk assessments.
• Maintained Risk Management capability for identifying, tracking and prioritizing risks for IT and Business
• Part of global PMO team (focusing on creating documentation / templates and providing ongoing project support)
• Expertise in budgeting and pricing of medium and large-scale projects
• Project Reports: Status Report, Dash Board updates, Weekly/Monthly/Biweekly reports,
• Knowledge of Banking Domain, Infrastructure project management methodologies. ITIL based Service Delivery model along with expertise in remote management and Onsite/Offshore project delivery operations.
• Familiar with and utilized Agile methodology.
• Organized the Scrum of Scrums (SoS) calls and escalated all cross-track issues and facilitated inter-track issue resolution
• Define Sprint objectives before every Sprint followed by Sprint reviews and Sprint retrospectives
• Hands on with JIRA
• Successfully established and managed PMO. Reduced costs and improved project efficiencies through centralized services and by implementing standardization.
• Involved in co-ordination of large number of groups with varying skills at multiple locations to accomplish tasks and goals.
• Well verse with ITIL based change management, incident management, problem management.
• Skilled communicator equally adept at delivering complex technologies; leading teams to accomplish tasks and goals. Proven ability to analyze the business needs and deliver on time and within budget.
• Reg Reporting, CCAR, IFRS 9, SDLC, JIRA, Confidential call recording solution; IP-telephony environment. Problem Management; Change Management.

TECHNICAL SKILLS:

Environment: ’s SMS - System Management Server, Windows Server 2003 / XP / NT / 2000 / 98, BES- Blackberry Enterprise Server.

Applications: MS Office Suite, MS Project, GSD, JIRA

Email Client: Lotus Notes; Outlook

Database: SQL and MS Access

Documentation: Pre-migration, Operational Migration Document, IT User Requirement, Performance Level Agreement), training documents and support metrics documents.

Telephony: Working knowledge of Aspect & Avaya instruments used in voiced based process & understanding of TDMs, recorders.

Other: Remote Desktop, VPN.

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• As a Project Manager lead the Amanda Implementation for City of San Jose (Business Tax System)
• Manage the overall planning, coordination, execution, control and closure of project.
• Define project scope, goals and deliverables.
• Ability to understand Product and knowledgeable of the solutions being developed.
• Define, orchestrate and manage the holistic project lifecycle, delivery cadence, release plan and sprint schedule.
• Participated in GAP analysis sessions with BA s and SME s
• Work closely with the business and solution analysts to define and refine project scope, product / project backlogs and release plans.
• Oversee and lead the definition and creation of high-quality project / product backlogs, utilizing epics, features, user stories and task structures.
• Plan facilitate effective Agile / Scrum methodologies including backlog management, sprint planning, stand ups, sprint demos and retrospectives.
• Contribute to establishing and improving project management practices and delivery frameworks.
• Develop detailed work plans, including work breakdown structures, project milestones, risk assessment / management plans, staffing needs, project timelines and budgets.
• Facilitate the identification, scheduling and assignment of project activities, tasks and milestones.
• Ensure established project delivery framework tasks, activities and deliverables are represented and accounted for in project plans and timelines.
• Collaborate with IT leadership to assemble and manage project resources.
• Actively monitor, track and manage project tasks, timelines, attainment of established milestones and overall quality of project activities and deliverables.
• Establish and provide high-quality, informative written and verbal project communications, including weekly status, dashboards and project updates

Confidential

Responsibilities:

• Lead the project effort to partner with Business to gather and document Requirement for IFRS 9 (International Financial Reporting Standards)
• Provide input and expertise to Data Architect, Development and QA teams, and act as a SME for the Business from project inception to Acceptance Testing
• As a Project Manager help coordinate the UAT efforts with the Business during Acceptance Phase of project
• Coordinate with Business Analyst to create detailed, clear and concise Business Requirement including use-cases or stories, traceability matrixes, diagrams, and mock file/report samples
• Participated in Gap analysis effort along with SME from BA teams
• Conduct meetings for Requirement gathering, and document the same in a format that project team can easily understand and use as a guide for the work effort
• Facilitate (JAD) Joint Application Development sessions to identify business rules and requirements and document them in a format that can be reviewed by business and technical teams
• Support business teams and cross-system teams in implementing tasks related to business solution planning, business case development as well as documenting and managing requirement throughout the development lifecycle
• Manage/Control Change Management Process for all change requests
• Track production defects and assure they are fixed during future releases
• Provide regular statistics/scorecard/dash board update to senior management on project progress

Document created: Project Plan(schedule), Detailed Meeting Minutes. Communication Plan, RACI, Steer-Co presentations, Project Management Plan, Weekly Sr Management review presentations

Confidential

Business Project Manager

Responsibilities:

• Part of team responsible for the Management, execution and submission of CCAR reporting
• Successfully managed CCAR submission
• Delivered well documented requirements by coordinating all requirement walk-throughs documented by BA team and ensure requirements are approved by LOBs and communicate with BIDM (IT) team
• Coordinated Gap analysis effort along with SME from BA teams
• Met all Federal and Governance audit requirements by adhering to PMO defined Project audits for Monthly and Quarterly submissions
• Provide periodic updates to Management and stakeholder on the progress made for the CCAR Project
• Managing the work with the different lines of businesses(LOB), banking groups and vendors sources under the US banking organization as new projects were initiated and moved through the SLDC lifecycle.
• Collaborate with different IT functions to set up a sustainable BAU process for CCAR program that address all business needs
• Successfully delivered CCAR submission by working in collaboration with ETL development team/ Testers/Data Modelers
• Manage/Control Change Management Process for all change requests
• Reduced production defects by tracking and ensuring they are fixed during future releases
• Provide regular statistics/scorecard on progress for documents to be produced
• Manage SharePoint Site for CCAR program
• Manage user access
• Support outgoing communications regarding program status

Confidential

Project Manager/Business Analyst, San Francisco, California

Responsibilities:

• Project included upgrading Confidential application 7.8 to V 1.11 for 4 major contact centers
• Hybrid role of a Business Analyst (gathering PMO / reports requirements, documenting, create communications) and Project Manager (understanding the full Portfolio process, understanding excel/budgets, creating PowerPoint slides) for utility company.
• As a Project Manager involved in risk management, resource management, stake holder management, project forecasting.
• Identifying and mitigating risks and creating and managing project plans through their complete life cycle.
• Stake holder management: Extensive stake holder management which involved managing stake holders from various business entities.
• Manage vendors / business partner researching current external and internal IT and business risk and proposing solutions to mitigate new risks, and monitoring and assessing internal risk to proactively identify potential new threats and escalating as necessary.
• As a BA worked with various business units to analyze complex business requirements and document them as technical requirements
• Experience working with Project Management methodologies such as: Agile, Waterfall
• Advise management and PMO on matters concerning IT risk and controls for senior management to present to board of directors and audit committee.
• Coordinated resolution of issues across teams and communicated overall program status in order to ensure on-schedule completion of work and alignment with executive management expectations
• Communication Management: As a project manager responsible for daily / weekly/biweekly project updates to Senior Management and the project team along with dash board update for Senior Directors.
• Vendor: Working closely with the vendor for all the upgrades and maintaining coordination with the vendor and project team.
• Experience in working within a formal corporate PMO, which provided project governance utilizing standard project management methodologies.

Confidential

Project Manager

Responsibilities:

• Roles have included project management and governance, program management, resource allocation, stakeholder management, project forecasting, performance analysis & metrics design, process improvement, relationship management, and management reporting
• Business analysis experience including working independently on large, complex projects to enhance production software systems/ application upgrade
• Ability to analyze complex business requirement
• As a part of PM team conducted regular audits on projects to identify new and existing risks and help project managers come up with plan to mitigate risks.
• Works with external and internal stakeholders to identify and mitigate operational risks within the business line.
• Exceptionally strong ability to communicate in writing and verbally on both business and technical subjects with all levels of management; possesses strong interview and meeting facilitation skills
• As a part of PMO redefined project documentation and streamlined processes, implemented best practices in project management and requirements management based on guidelines from the Project Governance office
• Responsible for solution engineering and implementation project costing in the enterprise and contact center voice domains.
• Lead Project Cost Estimation initiative to coordinate and request pricing from various 3rd party vendors for new installations, designs, and migrations for technology solutions.
• Mentored resources across business analyst teams
• Understanding of Product / System development life cycle
• Coordinated with vendors from Cisco, Insight and Riverbed to estimate budget for new equipment’s and rack & stack required for new infrastructure.
• Supports cross tower teams in engineering solutions across multiple product environments.

Confidential

Project Manager

Responsibilities:

• Product owner for Confidential Call recording solution in US which deals with Full time and part-time recording and provided L3 support to ensure product stability.
• Worked with Configuration Management Database ( Confidential ) team to maintain asset information for the Data Centers. To include: Tracking and controlling all changes made in the Data Center, adding new assets, removing assets, and disposal of assets.
• Validate with Cyber Security and Engineering team that all project and accreditation information is correct in Confidential .
• Work closely with system administrators and other stakeholders to collect data needed to maintain the integrity of the Confidential .
• Assist in developing change request requirements in relation to record keeping purposes for the Confidential .
• Work closely with the DSS, Server Groups and the Vendors to resolve issues.
• L3 support includes monitoring the servers, recorders and networks, maintained systems reporting, tuning and performance optimization, expansion and upgrades.
• Involved in various Telecoms & Non- Telecom Projects & Programs to enhance Product stability.
• Tracking Project deliverables and milestones on regular basis and keep all the stakeholders informed on project status.
• Major involvement with all Production Releases and coordination of activities
• As a Project Manager lead implementation, support and maintenance of the Confidential platform across multiple call centers within Confidential
• Hands on: CTI applications, IVRs, Unify, database and application server.
• Supports cross tower teams in engineering solutions across multiple product environments.
• Maintain Project Dashboard, Project Performance Measurement against KPI's, and established SLA's

Confidential

Business Analyst

Responsibilities:

• Facilitated implementation of call center telecommunication system solutions through effective requirement gathering, design, configuration, implementation and extensive vendor coordination. follow-up activities, training and ongoing support.
• Performed gap analysis, regular documentation updates and organized them for fast and easy retrieval
• Responsible for revising project plan and communicating to the team with ongoing project activities by conducting weekly project review meetings
• Involved throughout the project lifecycle including implementation, support and maintenance of the Witness platform across multiple call centers within the Confidential infrastructure and to ensure the platform remains stable with minimum impact on business.

Confidential

Business Analyst

Responsibilities:

• Responsible for working with operational departments to analyze gaps in business processes for training and formulate long and short-term solutions. Responsibilities encompass workflow analysis, planning, change process and management of the system enhancement processes.
• Partner with operational leaders and their staff to determine training process and system needs which includes leading, managing and implementation processes with a focus on continuous improvement.
• Assist in managing processes from origination to completion and defining the technical and functional requirements as well as assisting with training project planning.
• Created templates for Quality Assurance with detail understanding of business process and applications, customer needs and priorities.
• Assist in the project management process which includes planning, defining scope, design, testing, quality assurance, compliance, system documentation and user training.
• Develop business requirements definitions and adhere to client requirements
• Demonstrate strong analytical and problem-solving skills, ability to work well with people from many different disciplines with varying degrees of experience.
• Can adapt to a dynamically rapid changing business in a technical environment with ability to maintain confidentiality.

Confidential

Business Analyst

Responsibilities:

• Conducted business risk analysis to identify and develop effective risk mitigation strategies.
• Worked closely with development team to verify that business needs are fulfilled & deliverables are produced within specified budget, quality & time.
• Developed system requirements specifications encompassing Functional and Non-Functional requirements.
• Defined context of the system by creating various use cases.
• Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues.
• Coordinate monitor troubleshooting to isolate and diagnose common system problem.
• Document system events to ensure continuous functionality.
• Coordinate system testing, upgrade & configuration of system files and services.
• Ensure changes are in accordance with appropriate operating procedures.
• Utilize standard corporate tool to record change, service request and problem activity for tracking purpose.