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Agile Project Manager, Consultant Resume

Chicago, IL


  • Results - oriented, highly productive information technology leader with over 7 years of experience in applying strong problem solving skills to clarify ambiguity and resolve high-complex issues within the tightest timeframes.
  • Provide clear vision for success with an aptitude to establish and meet ambitious goals.
  • Extremely well organized with a track record of success that demonstrates self-motivation, creativity and strong ability to see the big picture.
  • Expert manager with the proven ability to synthesize complex information, win the loyalty of the clients, and effectively develop and motivate team members.
  • Consistently foster an atmosphere of teamwork and collaboration with an emphasis on goal attainment.
  • Possess in-depth, hands-on experience with multiple technology stacks, and have both an insatiable desire and an enormous capacity to learn.
  • Bring a “can-do” mentality and a keen eye for details to bear.


  • Project Management
  • Agile Methodologies
  • Scrum Principles
  • Problem Solving and Troubleshooting
  • Software Development Lifecycle
  • Requirements Gathering & Analysis
  • Project Planning
  • Release Management
  • Confidential
  • Technical Support
  • Effective Communications
  • Performance Improvement
  • Priorities Management
  • Customer Relationships
  • Corporate IT
  • Client & Vendor Relationships
  • Team Leadership
  • Training and Coaching
  • Personnel Supervision
  • Mentorship, Training and Development
  • Strategic & Visionary Planning
  • Integrative Decision Making
  • Critical Thinking
  • Bilingual: English & Spanish
  • MS Project, MS Visio, MS Office, Waterfall, Agile, Planview Enterprise, JIRA, Confluence, TFS, MS SharePoint.


Confidential, CHICAGO, IL



  • Collaborated with an outside vendor to ensure right team focus in order to achieve certification at the end of the year.
  • Maintained team’s Confluence page to ensure that key information and key decisions along with any supporting documentation files were captured and documented for future reference.
  • Served as Scrum Master for the Confidential Security team, communicated closely with them to introduce and implement Scrum ceremonies (grooming, sprint planning, retrospectives, stand-ups, etc.).
  • Effectively utilized JIRA as a project management tool to track the team’s progress, work, and to report on progress.




  • Provided project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, post implementation review and project close out.
  • Served as the Scrum Master for Confidential, Corporate Systems, Data Integration, Web/Mobile teams and facilitated Scrum ceremonies and practices.
  • Guided and monitored Scrum teams during the adoption & rollout of the SAFe Agile Framework.
  • Served as Planview Administrator for the Confidential Technology team and represented the PMO in Planview alignment meetings and discussions regarding best practices
  • Communicated and tracked team velocity (story points/hours) and sprint/release progress to team, stakeholders, and management.Participated in alignment planning meetings to determine the high-level project prioritization schedule for future projects going through the ideation stage and estimating future team capacity needs.
  • Communicated project status for the Confidential technology projects to members of the leadership team and other stakeholders.
  • Maintained and kept up to date the Confidential Technology PMO SharePoint website.
  • Served as the Project Manager and successfully delivered various corporate initiatives that impacted multiple teams requiring close coordination: SQL Server 2012 Upgrade, Facebook Single Sign On, Confidential .com Responsive, Coinstar.com Integration, ecoATM mobile apps, Play Pass Phase 1.
  • Achieved a 90% Planview timesheet compliance rating for the Confidential technology team during the initial Planview rollout.
  • Exceeded 1MM total enrollees in the Playpass Loyalty rewards project two months after deployment.
  • Trained the Confidential Technology project managers on the Planview features.
  • Strengthened Web, Mobile, Data Integration, CorpSys, and Confidential teams by introducing the teams to agile Scrum ceremonies and practices and achieving self-organization and migration away from Waterfall practices.
  • Optimized the ‘high level estimation’ planning spreadsheet, through the use of macros, by highlighting team capacity within a given month based on team size & tee shirt sizes allocated.

Confidential SPECIALIST



  • Facilitated Confidential field personnel training presentations & conference calls on software-related deployments.
  • Addressed customer service requests for billing issues and provided relevant transactional information, which saved company money from potential lost revenue to refunds.
  • Wrote ad-hoc SQL and Kaseya scripts to meet business requests and provide information/KPI metrics to our stakeholders.
  • Monitored the transactional statistics for the Quick Return project pilot and provided weekly performance updates to stakeholders.
  • Evaluated release deployments in order to provide post-deployment feedback to developers and address any bugs discovered in the process.
  • Developed a tool in C# that facilitated fraud inquiries and increased team efficiency and response time.
  • Created real-time SQL Server SSIS packages and alert notifications on various operational metrics to monitor for any developing issues.
  • Educated team members on SQL language, thus improving team efficiency in SQL-related tasks.




  • Coached Confidential Level 1 technicians on the newly implemented Hardware Abstraction Layer (HAL) software.
  • Oversaw 400+ HAL kiosks in four pilot markets and addressed issues from customers and the field support staff while keeping the kiosks up and running prior to national rollout.
  • Provided over the phone technical support to field staff regarding issues with their Confidential kiosks.
  • Increased the number of resources available to assist with troubleshooting HAL kiosks.
  • Created an issue tracking tool using Visual Basic which helped the Process Improvement, Confidential, and Confidential departments track & address major issues with HAL kiosks.
  • Recognized for excellent skills while identifying discrepancies in performance reports.

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