CAREER SUMMARY:

• Seasoned leader with 12+ years of combined business and technical expertise providing multi - cultural leadership, global experience driving software development, modernization and globalization enabling consistency, reliability and e ciency.
• Trusted business advisor and motivated achiever who guides organizations in applying technology to business with added value and time-to-market solutions.
• Excel in training and developing project teams with at least 10-15 members including Developers, Business Analysts and QA and offshore personnel.
• Certified Scrum Master and an ITIL intermediate with a key focus for continuous improvement at all levels

AREAS OF EXPERTISE:

• SCRUM/Agile Methodologies
• Troubleshooting Techniques
• Project Management Strategies
• Information Technology
• Software Development Methods
• Business Architecture Metrics
• Program Management
• Security Risk Assessments
• Quality Management Planning
• Business Management Principles
• Mitigation Planning & Implementation
• Confidential, ISO-22301
• Support Service Management
• Continuous Process Improvement
• SalesForce

WORK EXPERIENCE:

Confidential, Bloomington, IL

IT Project Manager

Responsibilities:

• Created a 70-pager training documentation, guiding users to create detailed BC and DR plans in Fusion Framework on SalesForce Platform. Managed office hours to walkthrough the document and train BC/DR plan owners which resulted in 98% of BC/DR plans meeting the BC acceptance criteria.
• Successfully implemented and rolled out the BC Management tool within 10 months across all areas including Business and ITS for 350+ BC/DR plans
• Reduced the project cost by 10% and the rollout completion by 2 months through the creation of a phase gate process.
• Change championed the PMO’s new process of program initiation and successfully Initiated $1Million Data Center Strategy ( Confidential ) in 4 weeks.
• Managed development of Disaster Recovery solutions for 240+ Tier one applications to align with Confidential, Confidential and other federal and state regulations, requirements and recommendations, complying with corporate auditing guidelines.
• Established BC/DR goals and roadmaps and Business Continuity tabletop scenarios for training more than 18 business areas within the Enterprise.
• Led and monitored process improvement opportunities within the BC program in an effort to identify vulnerabilities and optimize resiliency and preparedness during possible business disruptions, which resulted in a 20% increase in Technology Service Provider BC management capabilities within the Enterprise.
• Delivered the Data Center Strategy ( Confidential ), Mainframe Exit Strategy ( Confidential ) and Cloud Strategy ( Confidential ) as part of the Enterprise Architecture Program.
• Acted as a key contributor to provide direction in the initiation, execution, monitoring and delivery of all the projects scoped under the EA Program.

Confidential, Bloomington, IL

Program Manager

Responsibilities:

• Facilitated discussions with 40+ team members comprising of Architects and SMEs on identifying the underlying dependencies during the migration process.
• Guided a 30-member team on how to create a handbook that would detail all the steps involved in the process and procedures or migration.
• Successfully created a repeatable migration process that could be carried out by factory teams and developed process flow diagrams that detailed the end-to-end migration tasks and timelines for migration +15K applications and/or servers

Confidential

Consultant Program Risk Manager

Responsibilities:

• Recognized by ITSM Executive Leadership for outstanding service and performance with excellent Leadership skills and identifying, resolving and mitigating 537 Risks and Issues raised during the PLC.
• Coordinated a cross-functional team of 40 members (Offshore and Onsite) through 2 major and 3 minor releases for the Service Delivery Platform.
• Championed efforts to turn around a behind schedule program with a multi-million-dollar budget, 28 projects, and 350+ team members; able to complete the program on time and $790K under budget.

Confidential

Responsibilities:

• Effectively mitigated 90% of the project risks and resolved issues prior to the impact date across 250+ offshore and onsite team members
• Identified and implemented the opportunity of reducing design phase by 8 weeks through focused collaborative work sessions
• Successfully completed the professional development trainings courses “ITIL at State Farm” and “Configuration Management Basics”.

Confidential

Project Coordinator

Responsibilities:

• Fronted the management of daily activities that included managing 6 projects, organizing meetings, logging and tracking dependencies, defects, risks and issues, maintaining team calendars and generating weekly status reports for the project management team.
• Conducted and attended workgroup meetings to monitor projects and build consensus among team members and senior management.
• Improved morale and group efficiency by 30 % through improved communication, encouragement and placing team members in situations that provided ample opportunity to succeed.