SUMMARY:

• Experienced IT Manager carrying 20 years of experience in Retail/warehouse(eCommerce), Financial (Securities, Treasury, Loan, Credit, Mortgage and Confidential ) & telecom industries, as a goal oriented IT manager and Scrum master, offering outstanding talent in Business Processes Management, Project management, Business System Analysis, defining IT strategic/goals aligned with business objectives.
• Experienced in team building, budget management, developing project scope, customer relationship, cost avoidance, continuous design improvements, conducting status meeting and customer reviews.
• Expert researcher with ability to conduct process analysis surveys leading to improve business procedures and result.
• Carrying strong technical background, full SDLC (SAFe Agile/Scrum, BDD/ATDD/TDD, RUP and Waterfall) including coaching & transition from waterfall to Scrum
• Superior skills in presentation, communication, relationship building, problem solving.
• Achieve optimal utilization of human / financial resources through proactive workflow planning.
• Provide superior service / high quality deliverables that meet timeline and budgetary targets.

SKILLS:

• Scrum Master
• Custom Software Development
• Database Design (RDBMS)
• Systems Engineering
• System Migrations/Integrations
• Enterprise wide Implementations
• Requirements Analysis
• ROI Analysis
• Costing & Budgeting
• Project Scheduling
• Testing/QA/Rollout/Support
• Servant Leader, Developer of people
• Cross - Functional Supervision
• Team Building & Mentoring
• Client Relations & Presentations
• Business & IT Planning
• Vendor Management

TECHNICAL SKILLS:

Tools: Jira, confluence, TFS (Team Foundation Server), SharePoint, IBM Cognos, MS-Project Server, On time, Visio, MS Office, VSS, Web Services (Google, Amazon, Apple), InVision,Content Management Server, SQL Server (SSRS, SSIS, SSAS), VMWare, DNS, TCP IP, Microsoft Exchange, Power Designer, System Architect and Crystal Report

PROFESSIONAL EXPERIENCE:

Sr. Scrum Master

Confidential, Long Beach, CA

Responsibilities:

• Managed transition process to Scrum and Scrum Implementation
• Was a Servant leader, Mentor and facilitated negotiations and impediments
• Coached, trained team members and stockholders continuously on Scrum
• Facilitated Scrum Ceremonies (Release Planning, Sprint Planning, Daily Stand up, Sprint Review and Retrospective) plus Road Mapping and capacity planning,
• Played Product Owner role (an interface between client and internal IT, Managing and Prioritizing Backlogs)
• Managed Vendors Expectations, Ensured quality of product with Continuous Process improvement
• Facilitated (Kanban) prioritization of defects, Issues, features, Bugs, Backlogs for Release and Capacity planning
• Worked with Scrum teams and Product Owners to negotiate the minimum viable product (MVP) delivery
• Generated /Monitored burndown/up charts, Velocity Calculation and provided status reports for clients

Environment: Jira, Confluence, .Net, SQL Server, IIS, Silverlight, Azure Service Fabric, InVision, Mobile iOS app and Amazon Web services

PMO, Sr. PM (Scrum Master)

Confidential, Aliso Viejo, California

Responsibilities:

• Organized, facilitated and ran project, Backlog, Release and sprint planning, daily stand-up, reviews and retrospectives ceremonies, demos, IT PMO status(Scorecard), Daily Readiness and Confidential meetings
• Built relationship with Product owner and other stakeholders to facilitate team's interaction
• Effectively communicated team velocity and sprint/release progress to all affected parties to improved transparency
• Coached and provided training materials for transition to Scrum Process and tools
• Facilitated (Kanban) prioritization of defects, Issues, features, Bugs, Backlogs for Release and Capacity planning, Worked with Scrum teams and Product Owners to negotiate the minimum viable product delivery
• Provided all support to the team and Helped team to solve problems / impediments rather than provide solutions
• Implemented real time dashboards for Releases/Features status, velocity, bugs/ defects burndown /up charts (TFS)
• Managed Vendors, customers and internal processes integration with Continuous improvement
• Controlled and ensured Software Quality by generating various control reporting (SLA, Aging Bugs and Defects)
• Generated Document templates for the workflow such as SOW, BRD, SFD and Customer questionnaires
• Managed geographically distributed teams (remote and offshore teams)
• Facilitated SoS (Scrum of Scrum) to have all team synchronized toward common business values
• Implemented integration of TFS, MS Office and WPA (Web MS Project Server) - collaboration

Environment: Microsoft .Net, SQL Server, IIS, Silverlight, MS SharePoint, Team foundation Server and MS Project

Sr. PM (Scrum - Product Owner)

Confidential

Responsibilities:

• Provided leadership and execution for software solutions
• Monitored industry trends, adjusted product requirements to be compliance and competitive
• Develop integration and implementation process, Work/Releases Plan and kept track of release progress
• Created Product Specifications (PRD), SFD e.g. workflows, requirement matrices, use cases, UI, wireframes,
• Developed Road Maps, Release plan(go-to-market), release management, training and operation documentation,
• Consulted clients to discover their needs/ budgets and provided custom fit solutions, GAP / Impact analysis
• Proposed process improvement opportunities and provided IT portfolio and technology road map

Sr. MIS Project Manager - PMO (Scrum Master)

Confidential, Los Angeles, California

Responsibilities:

• Managed, helped and coached transition from a PMI Culture and process to a functional Scrum environment
• Established PM life Cycle (guidelines/procedures) from initiation to project closing, gained more efficient control on application implementations, integration, collaboration, interoperability and quality
• Led, directed and successfully executed multiple concurrent projects with varying team sizes / budgets and within cross functional business units and kept track of all projects progress and baselines status (budget /schedule)
• Played PMO role, received projects request from business units, rejected, approved, prioritized, assigned or scheduled them considering IT and company’s guidelines and Created a project calendar list and queue
• Held high-level weekly meeting with CIO and VP’s on projects status (start/end date - planned and actual, pending date, duration and reasons, time accrued and expected finish date). Discussed pending old or current projects issues, modifications or new upcoming projects.
• Facilitated and run various meetings for stakeholders for more collaboration and communications cross teams
• Developed, updated and kept track of various project documents: Vision Document, Project Scope (Budget, timelines and delivery dates), Use Case, User Requirements, Project Plan, WBS, Level of Efforts(LOE), Functional Requirement and Requirements Traceability Matrix
• Created IT resource calendars (personnel / other resources) for availability and expertise to be able to forecast
• Acquired, Built and managed teams for each projects (team building / balancing)
• Managed vendors to communicate, coordinate, facilitate and organize in a timely fashion
• Developed User stories, case scenarios and wireframes for user requirement and UX
• Prepared Proposal including hardware, software, Operating System and costs.
• Had ongoing and constant communication with offshore teams
• Ran and Facilitated user requirement gathering meeting, brain storming and Idea mapping workshop
• Generated project / Development log files (bugs, revisions, outstanding issues, resolutions and lesson learned)
• Prepared test cases and test plan per each enhancement and modification (Sprint on Agile /Scrum methodology)
• Directed Gap Analysis and Impact Analysis
• Prepared implementation and contingency plan.
• Developed user manual and ran training sessions (trained the trainers), compiled technical and reference manuals
• Managed and worked with distributed teams (remote and offshore teams)

Environment: Microsoft.Net, SQL Server, IIS, Silverlight, Apache, Linux, Novel, Cache, VM Ware, SharePoint, Delphi, TFS and MS Project

Project Manager / Development Team Lead

Confidential

Responsibilities:

• Developed policies for SDLC (System Development Life Cycle)
• Developed project Scope, project plan, timelines, responsibilities and deliverables.
• Developed Business requirements document and Functional requirement document
• Mapped Confidential Business process flow and developed Data Model and Data Flow Diagram for Confidential business units
• Had ongoing communication with vendor regarding issues, problems and plans to resolve them.
• Analyzed impact any changes on the other parts of the system (Impact Analysis)
• Converted, Mapped and imported data from different application to this central system. (ETL)
• Prepared test cases, test scenarios, scripts and test plans
• Prepared implementation and backup plan for new, update or upgrade systems (Versions or Releases)
• Generated incidents log (root cause, solutions and preventative strategy)
• Prioritized and categorized problems, raised change request (change management)
• Created a history of system versions, modifications and specifications
• Held walkthrough presentation and trainings for clients and had effective communication with user