Project Manager, Operations Resume

SUMMARY:

Project Manager well versed in all aspects of project and personnel management. Outstanding communication skills with a talent for leading by example and inspiring peak performance. Proven ability to manage critical situations to a successful conclusion.

KEY SKILLS:

Project Management, Software Implementations Contract Management, Project Documentation
Goal Setting, Planning, Schedule Management Process Improvement, Change Management
Customer Relations, Corporate Communications Software Testing, Risk Management, Audits
Budgeting, Forecasting, Work Flow Planning Project Development Lifecycle, SDLC Processes
Resource Activity Management, Cost Management Project Scope Control, Quality Assurance

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Operations

Responsibilities:

Worked with the customer to document business requirements and developed the technical specifications for software development to meet those business requirements.
Define project schedules and deliverables.
Establish software testing schedules and testing scripts and software testing process.
Developed documentation for all phases of the project life cycle.
Provided project status reports to the customer as well as internally to executive management.
Applied project management process and procedures in areas other than software development such as product merchandizing and inventory control.

Confidential

Project Manager

Responsibilities:

Worked with the customer to document business requirements and developed the technical specifications for software development to meet those business requirements.
Managed a team tasked to install and configure mortgage collection and loss mitigation software.
Provided presentations to clients focused on all aspects of the proposed software solution
Worked with Director of QA to help formalize testing requirements and supporting documentation.
Developed and provided documentation to support all phases of the project life - cycle.
Provided project status to the customers both internal and external.

Confidential

Project Manager

Responsibilities:

Managed team of engineers and presales engineers to determine and implement the optimum software packages need to support the management of the customer’s network infrastructure.
Developed customer pipeline to support revenue growth.
Developed document templates to support all phases of the project life cycle.
Worked with corporate Quality Assurance team in order to improve software testing procedures.
Managed Operations budget meeting or exceeding revenue goals established by Executive management.
Provided Tier 1 customer service management for key strategic accounts.
Provided on and off-site project management for critical accounts experiencing software issues.

Confidential

Director of Operations

Responsibilities:

Evaluated marketability of employees and developed action plans to enhance employee skill base for consulting engagements in the defenses industry.
Matched consultant’s technical skills to client's requirements.
Successfully managed client relationship to increase company revenue.
Provided administrative leadership and guidance to staff of three supervisors and 15 IT professionals.
Developed employment opportunities within the customer base for Confidential IT consultants.

Confidential

Systems Administrator

Responsibilities:

Served as a Systems Administrator utilizing Confidential IRIX Unix platforms.
Duties included providing support to multiple teams of engineers and developers with regard to computer systems availability and performance as well as network connectivity.
Developed and created lab environments consisting Confidential mainframes and Windows platforms both within the confines of secured office locations within the building complex as well as on aircraft.
Planned and developed LAN utilizing Confidential switches and routers.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship