SUMMARY:

Adaptable and resilient, eager to attack unfamiliar problems with curiosity and tenacity, while using a light touch.

CORE COMPETENCIES:

• Program/ Project Mgmt
• High Technical Aptitude
• Research AR/VR/AI
• Startup mentality
• ITIL / Agile / SCRUM
• Relationship Building
• Deductive Reasoning
• Creative Problem Solving
• Strong Leadership

PROFESSIONAL EXPERIENCE:

Research Project Manager

Confidential, Redmond, WA

Responsibilities:

• Build and manage relationships with vendors and other external partners, including creating SOW's and negotiating PO's
• Coordination between PR, communications, legal, and Global IP Security
• Task creation and management for Research Assistants assigned to the project both local and offsite
• Drove operations process workflow for scientists, researchers. mechanical/electrical engineers, and software engineers
• Procurement and expense tracking for operations and hardware
• Scaled IP prototypes from one to many to support internal operations to external research
• Designed agile based operations process for research assistants and logistics
• Wrote standard operating procedures (SOP's) for Global IP Security, Operations, and Logistics

Agile Program Manager

Confidential, Seattle, WA

Responsibilities:

• Platform supported 35 million unique visitors per day, 10 million registered users, 600 million PHP requests per day, and 80 gigabits per second video streaming
• Managed a portfolio of projects for two development teams; billing and membership
• Completed PMI - ACP training - test date pending
• Demonstrated strong leadership by working with engineers, architects, and product owners to identify and outline the project portfolio
• Drove strategy and planning for both release and delivery schedules
• Identified risk management issues while also leading post-mortem efforts for emergencies and outages
• Established clear sprint goals for developers and through leading all Agile ceremonies (stand up, sprint planning, backlog grooming, product showcase, etc) and also assumed the role of scrum master
• Gained deep understanding and knowledge of API's related to the platform and technology

Sr Project Manager

Confidential, Redmond, WA

Responsibilities:

• Successfully managed a services team to combine the expertise of Marketo platform technology/operations, marketing/campaign operations, and localization/global scale operations with service delivery management excellence
• Experienced with Marketo REST and SOAP API’s used to support custom Azure/.NET development
• Manage GEP localization process end-to-end with localization provider(s), Office Confidential field team, and GEP pods
• Define and help enact enhancements through all processes and the complete martech stack
• Provide consulting, feature specification, and engineering delivery on new and existing marketing technology investments
• Assist in developing and delivering GEP Minimum Viable Products (MVPs) and marketing automation experiments that improve process, quality, and efficiency/effectiveness of lead management and engagement programs
• Help drive operational efficiencies by eliminating waste and documenting improvement opportunities
• Provide documentation on all platform processes

Sr Project Manager

Confidential, Seattle, WA

Responsibilities:

• Lead daily SCRUM sessions for onshore and offshore teams
• Managed a team of resources that created 71 builds spread over 11 applications
• Worked with engineering to develop a short interval schedule to drive all deployment activies
• 10,600+ brand references updated from Confidential to Confidential in applications and web pages
• 9 new rebranded environments created for Confidential Public, Member, and Medicare
• 3 parallel publishing workflows designed and implemented to deploy to the rebranded environments
• 99% of Confidential Public & Member sites rebranded with new logos, font, and colors
• Over 35,000 assets published to the parallel environments
• Over 550 Rally defects submitted, fixed, and validated

General Manager & Equity Partner

Confidential, Seattle, WA

Responsibilities:

• Organized and launched channel marketing and sales through the e-commerce platform in addition to Airbnb, Expedia and all partner companies including hotels.com travelocity.com and booking.com
• Business development tasks included: marketing of Confidential to corporate users such as Amazon, Starbucks, and Uber, and Confidential ; up sell of booked guests to higher level of VIP service and retention of current guests
• Recruited, hired, and trained call center staff and concierge staff to support personalized guest check in / checkout, customer service, sales, reservations, guest issues, and VIP upgrades
• Launched loyalty, marketing, and VIP programs to target repeat guest booking
• General Manager role was 12+ hour days, seven days a week during maturation and expansion

Technical Project Manager

Confidential, Seattle, WA

Responsibilities:

• Strong Agile environment that ran fast and lean; 2 week sprints followed twice a month deployments
• Managed all project work related to F5.com social media and development (code, content, and marketing)
• Drove development of new API's related to F5 product trials that focused on verifying and capturing customer data (Amber Road & Marketo) and converted data into leads via Salesforce
• Worked closely with SEO and UI/UX designers to improve overall customer experience on e-commerce sites
• Successfully implemented a new process for project lifecycle and project intake for a team that previously had little process or documentation to support the growing work load (primarily utilizing requirements, user stories, and use cases)
• Managed annual road map and capacity planning for 12 developers (DNN, front end, and back end)
• Implemented new criteria and check points for design reviews and UAT sessions with an overall reduction in the number of bugs and errors pushed into production

Senior Project Manager

Confidential, Seattle, WA

Responsibilities:

• Improved strategic and operational processes for an IT organization in infancy after merging the global IT department for three companies.
• Ensured IT initiatives aligned with new business goals by encouraging innovation, executing successful deployments, and managing expectations of both current and future projects
• Responsible for taking projects from original concepts through final deployment while acting as the subject matter expert on implementation, development infrastructure, and external vendor management through utilizing strong Agile and ITIL methodologies
• Mitigated risk and drove issues to resolution through effective project and program governance; acted as the liaison between resources and senior management
• Advisory role for all IT senior management concerning IT issues and their potential impact to business

Senior Project Manager

Confidential, Bellevue, WA

Responsibilities:

• Successfully completed several simultaneous projects while owning all resourcing, timelines, milestones, and budgets ranging from $3.5M to $10M
• Accountable for daily scrum, project status reporting, project health, transparency to risk, and maintaining a strong team
• Set team expectations and ensured that the deliverables are aligned with program business goals
• Adjusted resources and structure as the project changed to ensure efficient delivery of results
• Identified potential risks across the program and established mitigations to address them
• Lead a diverse team (both on-site and virtual employees) as well as outside vendors
• Incorporated strategy into scope while influencing and managing the factors that create change and scope creep
• Responsible for reviewing and approving any project related SOW's

Program Manager

Confidential, Seattle, WA

Responsibilities:

• Engaged directly with Costco, AAFES, and all wireless carriers ( Confidential & Confidential, Confidential, Sprint, and Verizon) to better understand their platforms and back end systems
• Strong knowledge of API's (predominantly Confidential & Confidential - API's for Confidential financing)
• Tracked and reported team progress through daily stand ups; documented issues and bugs, investigated and recommend solutions, while communicating status to stakeholders
• Wrote process documents, use cases, and functional specs as needed to implement a process or technology solution
• Managed the bi-weekly release schedule, work item prioritization, and the project backlog
• Provided leadership and guidance for 10 direct reports (developers, DBA's, and QA)
• Demonstrated strong organization skills in driving multiple deliverables and tracking to multiple deadlines

Delivery Manager / Technical Project Manager

Confidential, Seattle, WA

Responsibilities:

• Developed and maintained project work plans and schedules for multiple projects using strong knowledge of SDLC, budgets, timelines, and milestones
• Took ownership of deliverables including deployment, release, maintenance, troubleshooting, and incident management; lead delivery team daily scrum sessions
• Created and launched a training program for department wide roll out of JIRA
• Responsible for training and development of 3 direct reports
• Estimated high level requirements and provided risk analysis
• Communicated with all levels of management and business partners to ensure visibility and understanding of decisions across teams
• Strong focus on the customer experience, contributed towards look and feel of internal websites
• Approached unfamiliar situations, systems and stakeholders with confidence and curiosity to solve business problems
• Established team priorities and drove functional and technical solutions using Agile and Kanban
• Provided strong leadership, mentoring, and coaching to support the team in embracing new skills, methodologies, and processes

Senior Project Manager

Confidential, Seattle, WA

Responsibilities:

• Broad understanding of agency dynamics; created proposals, statements of work, and schedules that clearly outlined business requirements, expectations, scope, budget, and timeline
• Launched new devices into the wireless market for both consumer and B2B, managed client web content updates and managed third party vendor deliverables
• Worked with original equipment manufacturers (OEM’s) to build branded digital marketing campaigns (launched Apple iPhone 5 for Confidential 's B2B and B2C market)
• Consistent ability to meet project milestones while maintaining client expectations, monitoring scope, mitigating risk and change management
• Scheduled internal and external resource teams, achieved several under budget deliveries, and researched and evaluated project alternatives when scope changed
• Confident relationship building and proven ability to win and maintain clients
• Strong decision making and problem solving skills

Senior Project Manager

Confidential, Seattle, WA

Responsibilities:

• Responsible for all internal and external communication around deliverables, providing direction, and prioritization for resource allocation
• Chosen to identify operational inefficiencies and proactively create solutions and established metrics, while driving strategic planning and development of scalable processes
• Maintained firm expectations with stakeholders while maintaining scope, timeline, and budget
• Lead internal and external teams without having authority; established as a strong leader and motivator

Senior Project Manager

Confidential, Seattle, WA

Responsibilities:

• Responsible for overall planning and execution of IT project life cycles launched into both Linux and Windows based production environments for a purchasing/billing application used by all major US cellular service providers
• Managed (5) Fortune 500 wireless customer accounts and the relationships under the restrictions of a Service Level Agreement (SLA) while acting as the focal point for incident response, and scheduled/unscheduled maintenance activities ( Confidential & Confidential Blackflag, Sprint, MetroPCS, Verizon, and Alltel)
• Partnered with internal and external teams to document business requirements, create functional specifications, and develop and support test solutions
• Managed a 50+ person team through infrastructure incident response and delivery of releases on time and under budget in a high pressure, fast-paced enterprise-class service organization
• Drove prioritization of tickets and case tracking tools for infrastructure change requests while developing, planning, implementing, and supporting critical elements through monitoring and trouble shooting