SUMMARY:

• Highly efficient and skilled Director/Program - Delivery Manager with over twenty-five years (25) years of Information Technology experience.
• Solid experience with enterprise cloud-based projects on Confidential Azure (@ Confidential ), Confidential Web Services (@ Confidential ) and public cloud computing platforms since 2011.
• Keen architectural knowledge of e lasticity and scalability concepts of cloud computing.
• Expert in program management, business process planning, risk management, and change management.
• More than six years implementing cloud-based products as a Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Software as a Service (SaaS) and public/private/hybrid cloud.
• An additional five years of data warehousing/business intelligence environment ranging from Oracle to Big Data.
• More than twelve years of experience implementing Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Content Management Systems (CMS), Human Capital Management (HCM), Learning Management Systems (LMS), Document Management Systems (DMS).
• Big 4 consulting experience providing exposure to various SDLC methodologies and building collective policies and procedures for project risk mitigation.
• Project managed multiple enterprise ERP projects and their related modules: Financial Management system; Supply Chain Management, HCM, etc.
• Implemented enterprise manufacturing processes for multi-site companies i.e. Advanced Planning Scheduling (APS) for accurate planning and scheduling of goods/materials; Purchase Order - Change Order (PO-CO) for multi-site companies that purchase among themselves; Data shop collection, etc.
• ERP Program Management - Infor Syteline systems implementation in the America’s, Europe and Asia (multi-site).
• Implementation of Epicor 9, Oracle JD Edwards, and Confidential Dynamics AX
• . Implemented Infor Purchase/Order - Change Order (PO/CO) process; and Infor Advanced Planning Scheduling (APS) multi-site; Project Managed Bill of Materials (BOM)/Item Master Cleanup; Data Shop Collection (Radley); Infor Syteline training documentation.
• Change/Release management experience with Confidential and Confidential while managing internal and external remote/global teams.
• Solutions Manager of CMS deliverables: SItecore, AWS CMS (EC2 - S3 - CouchDB)
• Project Management of CRM implementations: Dynamics CRM, Salesforce Enterprise and SugarCRM.
• Applied Agile, Lean Six Sigma Scrum principles and RINGS as well as various project management and version control tools including Confidential TFS, VSTS (Azure DevOps), Jira and MS Project.
• Scrum Master and Six Sigma Green Belt certified.
• Business Architecture experience selecting, negotiating, developing and implementing Enterprise Technology Strategies for enterprises that decrease cost and improve efficiencies.
• Manage and mentor multiple internal-external product owners/project managers/business analyst/developers and offshore/onshore resources across global time-zones during delivery of multiple data streams (North America, Europe, Asia, Korea, etc.).

TECHNOLOGIES:

• Infor Syteline
• Oracle JD Edwards
• Confidential Dynamics AX
• Epicor 9
• ManFact
• Global Shop
• SalesForce.com
• Oracle CRM
• Confidential Dynamics CRM
• SugarCRM
• Oracle
• Kalido
• IBM DB2 OLAP Server
• IBM UDB2
• MS SQL Server
• MS Excel
• AspenTech
• AS400
• Sybase
• AWS Redshift
• Oracle BIEE
• Oracle 9iAS
• Oracle Portal
• Confidential BI Stack
• MS Business Scorecard
• MS SSIS
• MS SSRS
• MS SSAS
• Cognos
• Micorstrategy
• Confidential Web Services
• Azure
• Cisco Cloud Services
• Public Cloud
• PaaS
• IaaS
• SaaS
• Bytronics
• Epicor Field Service Automation
• Oracle Field Service
• Ceridian
• SAS HR
• Epicor HCM
• Oracle HCM
• Sage Abra
• MS SharePoint
• ProCAD PRO.FILE
• Alfresca
• Sitecore
• MS TFS
• MS Visio
• MS Project
• MS SharePoint
• Captivate
• Jira
• Sarbanes-Oxley (SOX)
• Payment Card Industry (PCI)

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, Washington

Sr Program Manager - FastTrack

Responsibilities:

• Monitor incoming FastTrack changes and initiatives and provide EMS Product Group with awareness of relevant items.
• Create, track, and manage Change/Release requests
• Follow Confidential ’s Engineering RING (Ring 0, 1, 2) delivery methodology of implementation.
• Develop reports in VSTS (Azure DevOps) to help facilitate FM and FE with FastTrack.

Confidential, Houston, Texas

Azure - Office 365 Program Manager

Responsibilities:

• Responsible for delivery of Office 365, explicitly Exchange Online, Skype for Business, and Office Pro Plus E3
• Creation of Business Case: Current/Transitional/Future run cost
• Work with architects and SME to develop technical High-Level Documents
• Manage the hybrid (90%/10%) cloud deployment of Exchange Online process (over 30k mail boxes).
• Work with Confidential to initiate the FastTrack program of network and active directory assessment
• Manage and procured the development of enterprise network: direct internet link with security (utilized the RFI process for determining size of link).
• Manage the preparation an implementation of MS Identity and Access Management (IAM) for creating security/roles for classifications of users. This includes role-based access control (RBAC), support of hybrid identities, password self-service, etc.
• Procured Azure ExpressRoute to create a private connection between Confidential Datacenters and a single Office 365 tenancy in the EU.
• Co-ordinated the implementation of Active Directory Federation Services ( Confidential ) configuration for single sign on for Skype for Business.

Confidential, Plano, Tx

Digital Program Manager

Responsibilities:

• Manage the schedules and project timelines of story boards, UI, UX, and assets transfers of multiple projects (Virtual Reality, Mobile, & Appliances) from Tier 1 Creative Agencies (i.e. R/GA, Wieden +Kennedy, and Razorfish).
• Management of the technical solution of the building of the application packages with external technical vendors (i.e. Infusion, Rosetta, etc.)
• Manage the processes of the delivery of the packages to SEA R&D as it is pushed through the AWS CMS to retail stores in North America.
• Design, build reports and manage using the data sources such as noSQL, CouchDB, AWS Redshift
• Understanding the data flow of the SEA Hadoop/Apache Spark - AWS EC2 container and S3 storage environment.

Confidential, Hou., Tx

ERP Program Manager

Responsibilities:

• Moved Infor Syteline to from on premise in US to AWS platform in the EU.
• Implementation of MS Dynamics CRM as a Quoting System that connects to Infor
• Projects for SaaS: Moved from on premise Lotus Notes to MS Office 365, Business Lync (UC), SharePoint, and MS Power Business Intelligence (BI), - All on Azure platform;
• Replaced ADP on premise with Ceridian Cloud HCM
• Implemented SpringCM as a cloud document management service
• Projects for moving PaaS: Utilizing MS Azure services for replacing on premise servers and non-certified Windows Servers; Utilizing; Moved from on premise UC to Cisco hybrid-private cloud services; Managed the Implemented Aryaka for global WAN and Zetta.com for DR
• Consolidation of websites and implementing Sitecore CMS for enterprise website (Sitecore sat within AWS EC2 containers).
• Re-optimization of Sitecore Content Management System (CMS) for tablets and smartphones.
• Managed third party developers to redo website for better view ability and use on smartphones and tablets.

Confidential, Hou., Tx

Director of Information Technology/PM

Responsibilities:

• Implementation of Salesforce.com Enterprise and its integration with the ERP and Content Management System (CMS). Specifically SF Case Management to manage field service reps and have work flow from CRM to ERP.
• Managed third party vendor (Bytronics) that created a mobile application deployed to field service representatives that tracked location, contained relevant maps, created documentation, sent payroll information to the Epicor General Ledger.
• FSA of payroll, billing and invoicing of field technicians and billing of clients
• Deployed Epicor FSA mobility applications on Android smartphones and tablets for data collection.
• Quality Database/app deployed on tablets and laptops: is used to monitor and document quality control applications. This included Audits, New hires, ‘ride along’, safety visits, risk assessments, etc.
• The FSA projects included creation of Mobile Device Management policy for the enterprise (This includes: phones, tablets, handhelds, etc.).
• Negotiated and created contracts/policy of mobile vendors locally and nationally where regional providers are necessary.