SUMMARY:

• Confidential is seasoned, driven, and results oriented Project Manager and Re - Engineering Consultant with over 15 plus years of experience across the entire Software Development Life Cycle, Requirement gathering, Business Process Modeling and Re-Engineering, and Organizational Change Management.
• His industry experience includes work done with Manufacturing and Distribution, Brokerage, Banking, Pensions, Retirement Services, Credit Unions, Energy Utility (Power & Natural Gas), Adventure Sport Equipment, Food Manufacturing and Retail. His projects have focused on Enterprise Resource Planning (ERP) Total Quality Management (TQM), Customer Relationship Management (CRM), Supply Chain Management (SCM), and, and Human Resource Management solutions. Confidential is a Microsoft Dynamics Certified Technology Specialist (Applications) and a Certified ScrumMaster (Agile). He also has received PMI PMP and IIBA Business Analysis training.

TECHNICAL SKILLS:

Methodologies: Rational Unified Process (RUP), Waterfall, Capability Maturity Model (CMM), Agile Methods, RAD, SOA, XP, Kanban

Business Modeling & Process Simulation Tools: MS Visio, Rational Rose, RequisitePro 7.0, Unified Modeling Language (UML 2.0), Arena, Simul8, Adobe Captivate, EMC Documentum, EMC Centera, Caliber Requirements Management, Balsamiq

ERP, CRM, Finance and HR Systems: SAP (S4/HANA),Microsoft Dynamics Operations 360 (AX 7), Infor LN, Epicor 9 and 10.1, BaaN V4, ROI (Managed 2000)ADP, Taleo, HRSmart, Iksana, Microsoft Dynamics Nav 2009 Role Tailored Client (and Classic Client), TriplePoint, Thompson Reuter s BETA, LAVA s Color Palette, SaaS SunGard PTA, Compliance 11, OnContact (CRM), Microsoft Dynamics CRM 2011 & 2013, ZenDesk

Databases/Query/Testing Tools: Mercury Quality Center, Mercury WinRunner, PL/SQL, Oracle 9i, DB2, SQL Server 2005 and 2007, TOAD, Atlassian JIRA Bug Tracker, Trello Bug Tracker, SAP SolMan, HP-ALM, PMDM and dspConnect

Tools: & Technologies: MS Office (Word, Excel and PowerPoint), MS Front Page, MS Project, MS Sharepoint, Rational ClearCase, Peachtree, Quicken 2004, WebServices, XML, Quickbase, Atlassian Confluence, Powerbuilder, Liquid Office, LexisNexis Bridger Insight XG, Lotus Notes, VersionOne, TFS 2010/2012

PROFESSIONAL EXPERIENCE:

Confidential,Smithfield, VA

ERP Senior Project Manager Consultant

Environment: ERP—S4/HANA (SAP, TM, SolMan Knowledge Management, Fiori, FICO, MM, LE, PP, FSCM, SD, QM, PM, HR/HCM), ROC Manufacturing, ADC Distribution, Java Labeling Systems, Blacksmith Pricing, Logility Forecasting, Quintiq Forecasting, Service Now, Trello, HP-ALM (Testing), Data Tools (dspConnect, PMDM) and MSFT Efficiency Products (MS Project Desktop and Online, Planner, Visio, Flow, PowerBI, SharePoint, Forms, OneNote, Teams and Tasks)

• Managed the $121MM OneSAP (S4/HANA) Program involving three roll-outs across 26 existing plants and a new Acquisition (2 plants).
• Oversaw 300 plus Consultants and managed Vendor (26) communication.
• Authored the Smithfield Asset Integration Playbook on Project Implementations for Small, Mid-Sized and Complex Projects and ran Project Startup workshops.
• Rescued and managed in parallel a smaller $9.6MM Fresh Pork Project by improving relationships and communication with the Solution Provider while driving accountability and defining clear successful outcomes and deliverables.
• Worked with Implementation Partner to establish “three-in-a-box” cross functional teams for key Business Areas involving client Business Tower Lead, Functional SAP Delivery Lead, and Solution Architect.
• Controlled and provided actionable reporting of the Deliverables/WRICEF List, Risk Registrar and Issues Log items.
• Mitigated major Risk associated with Big Bang launch and late introduction of a new acquisition by driving acceptance of three separate rollouts (waves) that built on each other.
• Re-baselined Project and revised Financial projection to account for phased rollouts.
• Ran project phases from Blueprinting and Future State mapping (requirements phase) through final Deployment and Post Go Live Support (Hypercare).
• Engaged Organizational Change Lead to build Communication Plan and drive change adoption and training across the enterprise.
• Simplified and automated Project Administration and Communication to reduce administrative overhead.
• Facilitated daily stand-ups to uncover impediments and identify owners of resolution/mitigation tasks.
• Implemented new BEST (Business End to End Simulation Testing) cycle to complement UAT (User Acceptance Testing) to drive adoption and confidence in the application.
• Established Business Readiness and Cutover Plan and monitored adherence.
• Built Data Governance and Conversion Plans (Extract, Pre and Post Validation) with Master Data Team.
• Created a Hypercare Approach, setup meeting cadence and built a SharePoint Incident Tracker with PowerBI Reporting for Go Live.
• Developed PowerBI reports for the Program Management Office to track overall Program (Book of Work) status, individual Projects, Spending and Time Reporting.
• Organized Knowledge Transfer and smooth transition to the Operations Run Team.
• Executed project that delivered tangible enterprise benefits which included simplified sourcing, standardized business processes (Transportation Management, Trade Promotion, Workforce Synergy), Consolidated Reporting and transforming data into actionable intelligence.

Confidential,IL

ERP Project Manager & Business Process Re-Engineering Consultant

Environment: ERP—Microsoft Dynamics Operations 360 (AX 7), BaaN IV, Epicor 9.0, ROI (Managed 2000), Lucid Chart, SharePoint, Footprints, ZenDesk, MS Visio, JIRA, VersionOne, MS Project, Balsamiq, SQL Server Management Studio, and MS Power BI

• Managed the preparation for a $3MM AX ERP Project to replace two 18-year old Legacy ERP Systems and one 4-year old ERP System.
• Established a RACI and Resource Plan for six onsite internal resources and external resources and ten offshore resources.
• Gathered data and demonstrated a two-year payback and a strong ROI for the new ERP System to senior ITW USA Executives and the PMO office.
• Served as the principal conduit of communication between the various Functional Area Leads of the different companies and the General Managers of ITW Residential Construction and Global Tool Unit.
• Coached the IT Managers on optimizing their IT Operations consisting of application support and help desk operations.
• Executed Understand and Simplification Workshops which involved 100 plus individuals.
• Created Outage Monitoring for legacy ERP systems using PowerBI and showed month over month progress to create awareness and ensure action to improve the uptime and improvements with legacy ERP systems.
• Handled successful Migration Projects in advance of the ERP effort for BaaN V4 and ROI (Managed 2000) under cost and on schedule with a team of two onsite resources and four offshore resources.
• Worked with eight distinct functional areas for each of the four distinct companies.
• Led the business process re-engineering effort to consolidate supply chain processes from 4 to 1 to arrive at 60 simplified future state processes.
• Prepared Levels 0,1,2 and 3 Flows and created Level 4 Data Diagrams.
• Managed the RFI, RFQ and RFP efforts to select the ERP Vendor for the ERP effort.
• Supported various IT initiatives across the Enterprise.
• Presented before a group of over 80 IT Executives across the Domestic and International Operations on how to perform Business Process Optimization and prepare for an ERP Implementation
• Coached the Corporate Payroll and Benefits Divisions on getting started with Business Process Optimization.
• Managed the effort to select a New Ecommerce and BI Tool for the business.
• Helped the nascent PMO office with developing enterprise wide deliverable templates.

Confidential,Lincolnshire, IL

IT Unit Manager

Environment: Microsoft Dynamics CRM 2011, Java, JavaScript, Microsoft IIS, SQL Server 2010, Visio, Excel, Microsoft Team Foundation Server 2010/2012, VUE Commissions Software, Notes, Eliza Campaign Management, SharePoint, Cosmital Designs Web Development Tool, Trello Bug Tracker, VersionOne, Balsamiq and Agile.

• Managed group of three Business Technical Analyst contractors and maintained active communication between the Client and the Resources’ Vendor.
• Organized the Requirements Intake process and worked with the TFS Administrator to modify and setup the Requirements, IT Work Item, and Test Scripts within TFS.
• Created a new Business Requirements Document template for use within the organization.
• Provided cross-functional Business Analyst support and expertise across the Product Solutions, Eligibility, Enrollments, Commissions, Active Exchange, Communications, Licensing, Appointments and Scheduling areas of the business.
• Served as the BTA Lead on an effort to partner up with eHealth and managed the Requirements gathering process
• Implemented and championed key Agile/Scrum principles in the eHealth initiative which included daily stand-up meetings, sprints, story boarding, product backlog prioritization, sprint backlog prioritization, and task backlog
• Worked with on-site and off-site team of Developers for Microsoft Dynamics CRM 2011 developers, ETL resources, Website programmers and eHealth technical resources
• Gathered requirements to address the gaps and risks associated with the Commissions software implementation by a 3rd party Vendor (VUE).
• Created a Data Dictionary and captured requirements for ETL processes to provide Enrollment, Carrier, Client, and Customer files to and receive files from the 3rd party vendor.
• Managed documents repository on SharePoint with test files, file specifications, requirements, process flows, and other Commissions project related information.
• Performed GAP analysis to build out Future State processes using Visio for Creating Enrollments, Matching Commission Statements, Processing Renewals, and Processing Agent Bonuses.
• Built a new Standard Statement File Template and worked with Commissions Team to educate Insurance Carriers on sending data to meet the specifications of the Template.
• Setup a Data Cleanup process in addressing data errors related to different files being transmitted to the 3rd party Commissions System, created Microsoft Dynamics CRM 2011 Advanced Find queries and worked closely with appropriate experts to identify and resolve erroneous or missing data items.
• Created an Annual Audit Process and Road-Map for the Corporate Exchange Large Market and Mid-Market Areas with input from Finance, Total Benefit Administrations Team, Core Benefits Administration Team, Compliance, and Internal Audit.
• Shared requirements and process flow with the Eliza vendor to setup an Appointment Reminder Outreach process in conjunction with Call Center and Telephony operations.
• Developed Data Dictionary for inbound and outbound secure files containing customer and related appointment information.
• Captured business rules and requirements associated with Phone Script, Customer responses to the Script, and Webservices.
• Managed updates to Communication Material (letters, postcards, and emails) with input from the Communications team and Compliance in advance of Annual Enrollment Period.
• Overhauled and streamlined Standard Operating Procedures and Training and Process Flows for the Appointments and Scheduling on CRM and the website using discovery and requirements sessions, root-cause analysis, and process mapping.
• Tasked with transitioning existing corporate clients on Your Coverage Resources to a new platform called Health Coverage Resources to service client employees (Part time Employees, Full time employees, COBRA eligible former employees, Early Retirees, and Post 65 Retirees).
• Developed and gathered general content for Health Coverage Resources Website platform.
• Created an Environment Setup Checklist template and Communication Material Package for the Health Coverage Resources initiative.
• Organized Webex Demos and requirements sessions with Health Coverage Resources corporate client’s HRO and Benefits and Communications officers to determine custom content, branding and product offerings for the employees for the Health Coverage Resources website.
• Worked with Communications team to address timing and materials to be sent to the Employees.
• Created Project Timeline and Communication plans for the Health Coverage Resources Clients for the Website development and Outreach efforts.
• Used Web Development Tool of vendor Cosmital Design to configure Client specific websites.
• Trained Business Technical Analysts on CRM 2011 configuration and user interface.
• Organized Weekly Solution Alignment sessions with fellow Business Technical Analysts to encourage knowledge share and support on key deliverables being worked on.

Confidential,Chicago, IL

Senior CRM Delivery Manager

Environment: Microsoft Dynamics CRM 2011 and 2013, Java, IBM Websphere, Sybase, C#, JavaScript, Microsoft IIS, SQL Server 2008, HP Quality Center, Test Tracker Pro, Visio, Excel, Adobe Captivate, Visual Studio, and SharePoint.

• Worked closely with the Client's Business Analysts and Technical Team to understand the functional needs, security considerations, and integration requirements.
• Secured buy in to initiate an iterative deployment of the solution.
• Prepared deliverables which included a RTM, Data Model design document, and a Configurations Specifications document.
• Working with the Offshore Team to ensure that configurations and testing was conducted for the different delivered packages.
• Initiated a series of workshops to help lock down requirements, reduce scope, and assign an effort level to the different requirements.
• Engaged the client directly in defining clear cut and simple process flows to ensure that the client interaction with solution would be a value add and efficient.
• Performed a FIT Gap analysis between the Client's Requirements Specifications and the agreed upon requirements.
• Worked with the Client's Data Integration team on data migration.
• Managed two junior on-shore resource and a three-person strong offshore team on configuration work.
• Performed configuration work which involved creating forms, disabling Polaris Account and Contact form, and Workflow design.
• Developed a Design Data Model which captured business rules and expected functionality for fields within an entity form.
• Created a Matrix of Security Requirements and setup security workshops to develop a workable security model.
• Created Configuration Specifications Document and updated it to coincide with the iterative solution releases in Packages.
• Built a Functional ERD which defined the relationships between the different entities.
• Provided additional coverage by managing on-shore testing of extensions built and communicate the results of the testing along with corrective action that needed to be taken.
• Developed the Testing Approach and wrote Test Scripts.
• Worked with another junior on-shore resource and offshore resources to plan and execute the SIT testing approach.
• Received the Avanade Monthly Spot Award in recognition of my efforts during this project.
• Reviewed the body of requirements work prepared by the Client's three Business Analysts to provide recommendations and seek clarifications to finalize the same.
• Supported the development of a Prototype that was shared with the key decision makers in the Client's Swiss Office.
• Created CRM Security Model to safeguard private internal information of High Net Worth Clients and also impose strict visibility rules so that only authorized individuals had access to confidential customer records.
• Performed CRM Configuration (Form, Reports, Dashboard, Workflows), provided the pseudo code, created a list of integration related items and extension inventory items, and setup low fidelity wireframes
• Responsible for crafting a Requirements Traceability Matrix, assist in GAP Analysis, and lead the effort to build the Functional Application Design Document, Issue List, and Change Management log.