SUMMARY:

• 9+ years of IT experience in Software Project Management, Project coordinator, Software Process Quality (CMMI, ISO, ISMS & AS9100), Agile Development projects, Software Process Definition and Implementation.
• Agile Certifications: SAFe 4.5 SSM - Certified Scrum Master, Certified Scrum Master-CSM.
• Managing and facilitating IT Project teams, Cross-Functional/ multiple teams/ Matrix organizational teams, spanning Full Life Cycle Projects.
• Expertise in Strategic Planning, Gap Analysis, Roadmap development, Forecasting and Effort (LOE) Estimation.
• Scrum Master role in Agile ceremonies like Daily Scrums, Sprint Planning, Sprint Demo and Sprint Retrospective meetings, Scrum of Scrums.
• Communication with stake holders (Customers/ product owners/business owners/Senior Management) relevant to the projects on a periodic basis and absorb the valid inputs back in to the project execution.
• Experience in running multiple Scrum Teams, guide teams in Scrum/Agile adoption, evangelizing scrum, agile coaching.
• Hands on experience of JIRA/ Confluence for Agile project management/ tracking, measuring Sprint velocity and Sprint Capacity.
• Delivery of Planned User Stories & Tasks committed by Scrum Team. Working in towards resolution of all external dependencies.
• Facilitating and implementation of CMMi LEVEL 5 (SVC) and CMMi LEVEL 3 (DEV) practices across projects and worked for building predictive models across selected projects at Tech Mahindra and at Hitachi.
• Exposure in handling different project types such as Development (SDLC), Upgrade/Rollout/Implementation (Oracle Apps), Application Maintenance and Testing and facilitated towards Process adherence in line with various standards viz. ISO 9001:2008, ISO 27001, AS9100B.
• Provide Coaching/Trainings on Agile Practices, Process Frameworks, Quality Standards, Quality Management System, Organisation Processes, Best Practices/lessons learnt, Workflows, and Tools to C-Level executives, Process Practitioners and New Entrants.
• Management and execution of various types of Projects’ Audits such as Monthly Process Compliance Audits, Internal Audits and quality gate reviews, apart from facilitating External Audits (Re-Certification/ Surveillance Audits) to ensure no major Non-Conformities.
• Presenting the factual (data) analysis of the Projects to respective IBU heads during QMRs (Quarterly Monthly Analysis) on various KPIs and other factors which caters like Metrics Deviations, Risk Magnitude values, Top Risks in the projects, Process Compliance Index, SQA concerns and Ageing, CoQ, CoPQ metrics, identifying unforeseen Risks, Dependencies, Constraints across the projects.
• Excellent written, communication skills, time management, attention to detail, pro-active, conflict resolution, Agile Mentor/ quality coach.
• Random check for project Peer reviews (code reviews/design reviews etc.) in the projects and facilitate Defect prevention activities by taking corrective actions resulting in improved defect removal efficiency.
• Conducting/ Triggering Milestone Analysis during critical stages (defined in project plan) during project execution and analyzing the reasons for any variations if any in estimated Parameters like Effort, Schedule and Defects further encouraging teams to perform Causal Analysis with the Root Causes, Corrective Actions and Preventive Actions.
• Experience in establishing PM/Agile practices, processes, infrastructure, toolsets in the projects and abstracting the defined SLAs, Metrics for various projects based on the Life Cycle and SOW.
• Design and Review of process work products such as Project Plan, Schedule, Configuration Plan, Delivery Checklists.
• Facilitate Tailoring of Organizational Processes to suit the Project Nature/ needs and further carry Post Project Analysis if required.
• Initiate Customer Feedback and facilitate the Action Plan for low Customer Rating at the end of the project/ or at critical milestones.
• Facilitating the teams to carry out Project Closure Activity, Project Pseudo Closure Activity to identify Best Practices and Lessons Learnt in various associated Projects with a view of institutionalizing them across similar projects. (As part of continuous improvement).
• Worked as a Software Developer and QA Engineer for CAD Customization Testing in a Project - Development of Feature Based Pro/E to CATIA V5 Geometric Translator for the client Bombardier Transportation, Germany at Cyient (formerly Infotech enterprises Ltd).

TECHNICAL SKILLS:

Domain: Aero Space, Software, Health Care, Pharma, Banking, Financial and Retail, eCommerce, Insurance

Web Technologies: HTML, CSS, JavaScript, Angular, Web Analytics, SaaS, Java web applications, Oracle-R12, R11, .NET

Production Support: Service Now, N-Shore, i-Bridge

Project Methodologies: Water Fall (SDLC), Agile- Scrum, Kanban

Project Management: Scope, Project Plan, Schedule, Cost, Releases, Escalation, Issue and Risk management, Quality (Audits), Executive Communications, Resource management, Revenue management, Dashboard presentations

Productivity: Office 365, Microsoft Project, Word, Excel, PowerPoint, Visio, Outlook, SVN, VSS, ClearCase

Agile Project Management: JIRA, Confluence, Rally, VersionOne, SharePoint, Continuous Integration etc.

PROFESSIONAL EXPERIENCE:

Confidential, Agoura Hills, CA

Scrum Master, Agile Project Management

Responsibilities:

• Facilitate Daily Scrum activities such as: Stand-Ups, updates to burn-down spreadsheets and charts, backlog reviews, as well as impromptu meetings as needed
• Guide the team on Scrum Values, Practices, and Rules; essential adherence to Scrum methodologies. Coach the team in scrum implementation.
• Remove roadblocks reported by the team, which could require cross-team collaboration and or escalation, possibly up to executive management.
• Streamlining workflow and communication with end to end teams involved in project delivery like Business, Network Operations, Deployment/ CMR teams.
• Maintain and publish Scrum metrics (velocity and burn-down), help groom the product backlog, triage and prioritize bug backlogs regularly.
• Work with Product Owner(s) to ensure product backlog is visible and prioritize the list to generate higher business value.
• Motivate team to ship clean code. Continuous Integration and release planning.
• High Level Presentations, Project plans/ Estimates, dashboards for Senior management.
• Cross-functional teams and stakeholder/ Customer communication.
• Coordinating projects and manage interdependencies, change in project scope as part of communication with relevant stakeholders.

Environment: Java, HTML, CSS, JavaScript, SQL, Jira, Windows 8/10, Web Analytics, SaaS, Agile, Releases, Jenkins, Bamboo, Mobile Development.

Confidential, San Francisco, CA

Scrum Master, Agile Project & Account Process Consultant

Responsibilities:

• Scrum Master Role in conducting agile ceremonies including Sprint planning, daily scrum, retrospectives and Sprint review, release planning.
• Monitor and report on key Agile performance metrics to leadership team. Mentor the team in following agile.
• Agile project management using Scrum, Kanban boards, Agile models and tools like Jira, SharePoint, Confluence etc.
• Sprint Velocity and release planning, Continuous Integration and Sprint metrics.
• Defect Prevention activities and Root cause analysis using Fish bone analysis etc
• Applied Agile project management methodologies for project execution, forecasting, ROI, productivity gains.
• Close Associations in all phases of different Life cycle Projects such as Software Development, Application Maintenance and Testing.
• Validate product/ process/ project compliance to customer/quality specifications.
• Communication with stake holders (Customers/ product owners/business owners/Senior Management) and absorb the inputs back in to the project execution.
• Facilitating discussion, decision making, and conflict resolution. Improving transparency and radiating information.
• Supporting the Product Owner, especially with respect to grooming and maintaining the product backlog and resolution of bugs.

Environment: Angular JS, SQL Server, Jira, Confluence, Agile, Risks, Web Analytics.

Confidential, Chicago, IL

Technical Project Manager & Account Process Consultant

Responsibilities:

• Developing and maintaining a detailed project plan, Managing project deliverables in line with the project plan across various projects in HLS vertical.
• Presenting the factual (data) analysis to the IBU heads during QMRs (Quarterly Monthly Analysis) on various KPIs that influence the Project health.
• Set up Development, DevOps, Software Quality processes across projects, release management, resource allocation.
• Gather metrics and measure performance of the projects, drive success.
• Project / Risk management and Process compliance, acted as key point of contact, defining SOPs.
• Perform Launch/Release readiness review, Milestone Reviews, and Business Go/No-Go reviews.
• Recording and managing project issues and escalation and tracking for completion, risk analysis and mitigation planning.
• Project management/ Dashboards using Jira/ Confluence, Office 365 and in-house tools.
• Managed project teams over multiple geographical locations (onsite/ offshore)
• Resolving cross-functional issues and removing impediments, Monitoring project progress and performance further utilizing resources across projects.
• Propose roadmaps in projects.
• Perform Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Carrying out Defect Prevention activities and Root cause analysis using different techniques such as Fish bone analysis WHY-WHY analysis.

Environment: HTML, CSS, Oracle, SharePoint, MS Project, Microsoft Office, VersionOne, Visio, Teamcity.

Confidential, Detroit, MI

Scrum Master/ IT Project Coordinator

Responsibilities:

• Evangelizing agile scrum / development processes and best practices across organizational teams.
• Involved with Product team in backlog grooming, business specs like BRD, end user use cases, UAT, checklists etc.
• Sprint backlog, Product Increments, Stand-ups, Sprint retros/demos to stakeholders and sign off.
• Agile management using Scrum, Kanban boards/ models and using Jira, SharePoint, Confluence, VSS, N-shore etc.
• Task monitoring, progress tracking and continuous improvements.
• Built in processes towards Incident, Problem, Knowledge, SLA and Change management.
• Guide the Agile team on self-organization using scrum principles.
• Make sure stories are written with effective acceptance criteria.

Environment: Web Application, Java, CSS, ServiceNow, SQL Server, Microsoft Office, Nshore, Rally, Jenkins, Mobile iOS and Android.

Confidential, Chicago, IL

Scrum Master/ IT Project Coordinator

Responsibilities:

• Assist in the creation of processes and procedures with input from other product development teams.
• Client/ Stakeholder communication and project scope definition, planning within budgets.
• Process improvement in Defect prevention, improving defect removal efficiency and defect leakage.
• Communicate with all stakeholders so that they are informed of schedules and timelines, statuses, issues, mitigations and all other information necessary.
• Maintain a manner of leadership and flexibility that diffuses pressure and promotes a team atmosphere.

Environment: Agile, Java, Web, CSS, Nshore, SQL server, Web Analytics, Rally.

Confidential, New York, NY

IT Project Coordinator & Process Consultant

Responsibilities:

• To guide the Project team Members in adhering processes defined in line with the applicable ISO standards and CMMI level3 practices from initiation of SoW till the closure of the project.
• Prepare Senior Management Dashboards across the projects on monthly basis to report the adherence levels w.r.t processes at project level. These Dashboards majorly cover the metric deviations, risk magnitude values, top risks in the projects, Process Compliance Index, SQA concerns and ageing, CoQ, CoPQ, Defect prevention where each parameter has got some weightage and color coding through which overall Project Maturity Index (PMI) is computed.
• Carrying out Process assessments, Phase reviews as part of PPQA activities at defined frequency and identifying the pain areas of implementation.
• Experience in managing multiple projects concurrently based on the size(duration/complexity).
• Ensure the project teams to capture work product reviews (peer reviews/ code reviews/ design reviews/Project management reviews) and defects at defined milestones in project management tools.
• Ensure pseudo closure and Closure activity by capturing lessons learned and best practices at the end of project.
• Conduct Process work product Reviews viz. PMP, MPP, Kick-off meet, Phase reviews/gate reviews, Pseudo closure records, closure records.
• Conducting Follow-up Audits, Verifying Corrective Actions and Closing the Corrective Action for the Non-Conformances identified.

Environment: VersionOne, Nshore, Oracle Apps R11 and R12, SVN.

Confidential, Chicago, IL

Maintenance/ Engagement Associate & Process Consultant

• Process management and set up, scope definition, forecasting, metrics.
• Train resources/teams on agile practices, process frameworks such as ISO 9001:2008, QMS, and CMMI L3 practices with respect to each process area, key point of Quality responsibility.
• Senior Management dashboards covering the Metrics, deviations, risk magnitude, top risks in the projects, Process Compliance Index, SQA concerns and ageing, CoQ, CoPQ, Defect prevention.
• Conduct Process work product Reviews viz. PMP, MPP, Kick-off meet synopsis, Phase reviews/gate reviews, Pseudo closure records, closure records, Standard Operating Procedures.

Environment: VersionOne, Nshore, Oracle Apps R11 and R12.

Confidential

Aerospace Engineering

Responsibilities:

• Auditing/Objectively evaluate the projects for Process Compliance and provide extensive support during external audits of ISO 9000 and AS9100.
• Conduct release readiness audits for the projects and provide the signoff appropriately to ensure product realization.
• Train people on process validation frameworks, such as AS 9100b, ISO 9001:2008, QMS and the approach in adhering the same.
• Assist in Level of Effort (LOE) definition of projects.
• Involved in Project co-ordination and Configuration Management of projects as part of facilitation.
• Contributed data across projects at the Vertical level for PCMM model and for RBNQA (Rama Krishna Bajaj National Quality Award).
• Proactively participated in Knowledge sharing sessions by giving presentations on process gaps, pain areas of implementation process improvements.

Environment: FEA Mesh, Waterfall, SDLC, SharePoint

Confidential

Software Developer / Process Quality Associate

Responsibilities:

• Facilitate the Project team in tailoring the applicable processes from Organization processes.
• Compute Quality Metrics across CoEs (Center of Excellence)
• Reporting Project Health in line with the product quality to Senior Management.
• Involved in Configuration Management and change control of projects as part of facilitation in QMS
• Carry out Internal Cross Audits across various departments thus getting exposed to different practices within the organization.
• Software Developer role in CAD Customization Development of Feature Based Pro/E to CATIA V5 Geometric Translator for the client Bombardier Transportation which is used for the conversion of 6 complex Pro/Engineer Assemblies/Models to CATIA V5 3D-Models/Assemblies for entire Rail Assembly.
• Conduct Customer Satisfaction Survey analysis and provide the dashboards to Management.

Environment: .Net, APIs, Development, SDLC, Waterfall, VSS