Project Manager Resume VA - Hire IT People

SUMMARY:

Project Manager with substantial experience in collecting and documenting project requirements, account support, analysis, systems planning, contract compliance, and complex project implementation.
Known for leading highly performing cross functional project teams focused on detailed project documentation, adapting, motivating and listening.
Proven success in contractual support on government and commercial contracts.
Significant experience in vendor management.
Skilled at understanding implementation requirements of large and complex projects.
Excellent communication skills effective in providing analysis and presentations to Executive and Customer representatives.

PROFESSIONAL EXPERIENCE:

Confidential, VA

Project Manager

Responsibilities:

Project Managed multiple projects (Agile and Waterfall) to support software development, system upgrades, new construction, renovations, new products and product conversions.
Successfully managed a project to implement a new and improved physical security system at Confidential ’s Confidential headquarters and it’s 7 branch locations.
The project replaced all existing access controls, keypads, motion detectors and alarms.
Provided Agile project management to significantly improve the online bill pay system. Working closely with the system development team, business process and marketing teams we were able to significantly improve the user interface and operational capabilities of the online payment system.
Managed multiple projects to ensure compliance/regulatory rules were implemented resulting in cleansing of inactive accounts, improved system performance and reporting.

Confidential, Reston, VA

Service Performance Engineer/Project Manager

Responsibilities:

Provided leadership to a cross functional project team with scope to reduce system/network failures impacting small cell performance.
Team included network engineers, customer care, product management, product development and Confidential .
Held periodic project meetings to define scope, manage the project plan, identify risk and mitigations actions, assign actions items, provide status to impacted organizations, reviewed schedules/timelines and planned the next steps the team would take to improve system performance.
Reduced customer tickets 20% and improved ticket handling time 38% by providing technical leadership for the Confidential improvement project, closely tracking customer ticket issues, monitoring trending performance metrics and addressing issues and negative trends efectively.
Improved performance of overall network and customer experience
Leading cross - functional collaborative vendor and corporate project team.
Leading compliance meetings with Confidential to identify and resolve system failures.
Leading team in identifying Vendor Product defects and negotiating resolution timelines.
Provided training and mentoring to team members to improve overall team performance.
Increased service performance by driving network organizations to take ownership and action on network improvements, improving hard handoff success rate by 60%.

Regional Project Manager

Confidential

Responsibilities:

Managed support organizations for cable partners issues.
Acted as primary contact and point of escalation as Confidential ’s Vendor Representative for their Confidential Customer.
Facilitated status meetings and periodic service reviews for ensuring compliance with service level agreements and commitment to customer satisfaction.
Acted as project manager in support of " Confidential " initiative in South Carolina and coordinated new processes with organization, resulting on-time project completion, meeting all project criteria and becoming model for future “ Confidential ” initiatives.
Developed project standards and reporting, becoming standard
Holding weekly meetings with Customer Representatives reviewing issues and generating solutions. Implementing spot checking processes, ensuring agreed upon processes were being followed. Initiating improvements on-the-spot. Lead team to strive for quality and process improvement.

Program Manager

Confidential

Responsibilities:

Managed major GMPLS network operations center ( Confidential ) to Confidential project accounts.
Acted as primary Confidential contact for customer on technical aspects of contractual requirements.
Created and delivered monthly and quarterly Customer service reviews.
Supported Customer and account teams regarding configuration support, escalation of trouble and engineering support.
Enhanced cooperation and communication between Confidential by holding weekly meetings, ensuring issues were addressed and leading to successful achievement of contract goals and requirements.