SUMMARY:

• Over 15 years of IT experience in projects within an Enterprise Portfolio Program /Project Management environment.
• From, worked for AT&T initially as Assistance Human Resource Manager with paralegal background Call center experience. Retired as Director of Outside Plant Engineering. Retired from after 22 years to become a IT Senior Project Manager. As a consultant I was employed with several different companies under contract on an array of assignments as listed below.
• Experience, project and people and vendor management, data center migrations, budgeting via earned value management (EVM )and forecasting to deliver high - quality solutions to real-world business problems within the Enterprise Project Management Office
• Extensive knowledge of CRM, Agile, (used Team Foundation Server (TFS) Clarity, Planview, Microsoft Project, Microsoft Visio, PMBOK, SDLC, Workday and Service Now.
• Analytical and solutions-oriented Manager with a successful career leading cross-functional teams to meet milestones, deliverables and solutions for operations and telecommunications projects.
• Highly skilled in building strong relationships with business partners and communicating effectively across all organizational levels.
• Ability to translate technical information and make it more easily understood by non-technical audiences. Achievements in process design and improvement initiatives across multiple industries.
• Experience in establishing standards and procedures for project reporting and documentation. Reviews status reports prepared by project personnel and modifies schedules and plans as required.
• Informs the appropriate team members of project status and related issues. Interfaces with vendor(s) for programs under direct control.
• Manages project risks. Develops and tracks business case, including total process cost...
• Project/Program Management experience includes an understanding of the SDLC and Agile methodology process.

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Program Manager

• Creation of the initial Project Plan through requirement capture, work definition, estimating and scheduling that will include Milestones, activities, resources and any other feature that will require to be delivered in the context of the project. Meetings held for Agile and Data Center Migrations.
• Data Center Migrations for hotels both US and Internationally worldwide
• Manage project governance of the projects within the Agile Implementation portfolio; well-developed project schedules, maintained schedule, variance reports and effective in controlling risks
• Be a collaborative project delivery lead working closely with other key functions
• Act as an agent for change and continuous improvement in a fast-moving environment
• Ensure that best practice is captured with root cause analysis and is being applied across the range of programs/projects within the Portfolio. Deliver the key results and performance metrics for the projects.
• Assist the Project Manager to report the project in the timeframe and with the templates in accordance with company procedures to stakeholders, including using Ser vice Now
• Drive Quality, Time & Delivery performance through close working with other HR teams who may have responsibility for work packages
• Manage all project stakeholders; ensuring robust collaborative communications are established and maintained.
• Mentoring and guide others on project management approach and methodology

Confidential, Crystal City, VA

Program Manager.

• Support the Transformation of the HR Function through robust planning and control of multiple parallel projects in accordance with project management methodology. This included a strong focus on change management, project schedule management, resource planning, monitoring and producing reports and presentations to report back to the Steering Committee and HR Leadership Team as a minimum.
• Establishing and maintaining an integrated project schedule to map interdependencies between multiple projects, highlight milestone achievement, and change controls that support progress and variance reporting.
• Provide regular updates on progress obtained from the integrated project schedule to secure the stakeholder commitment to deliver its remaining scope.
• Provide direction and leadership to ensure projects are delivered successfully, working with the individual project sponsors for their quality, schedule, cost EVM to the satisfaction of the Customer and the benefit of Thales. Manage project governance of the projects within the portfolio; well-developed project schedules, maintained schedule, variance reports and effective
• Mentoring and guide others on project management approach and using both SDLC and Agile methodologies
• Undertake additional duties that are consistent with the primary purpose of the role as required.
• Understands how program decisions impact key business metrics and the enterprise strategy.
• Builds consensus among multiple project teams relative to project scope, task execution, and staffing and issue resolution.
• Provided clear and reliable communications to internal teams, program stakeholders, external vendors, and customers.
• Document project and team meetings minutes and distribute to appropriate management. Ensure client issues/deviations are resolved and documented in a timely manner.

Confidential, Baltimore, MD

Senior Project Manager

• Oversee and manage the execution of multiple projects under a single program to implement an integrated Talent Management process inclusive of Recruiting, Performance Management, Associate Development and Succession. Planning project deliverables include marketing, technology and business process solutions.
• Report to the Program Manager and lead combined business and technology teams through the entire project management lifecycle: initiation, planning, execution, monitoring, and closeout.
• Responsible for the development and ongoing management of project documentation (scope, schedule, cost, quality, issues and risks, status reports, etc.) as well as setup and use of project management tools for medium and large projects.
• Coach team members on project management processes and effectively facilitate cross-functional teams to make decisions and achieve project objectives.

Confidential, Rockville, MD

Enterprise Portfolio / Program Manager

• Implements industry best practices and standards where applicable in both SDLC and Agile process improvements.
• Responsible for setting and meeting Enterprise IT strategic goals. Responsibilities include governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement. Program Manager routinely provides supervision of a project or multiple projects to achieve a corporate vision.
• Integration of components for best fit of components for program success. Optimization of performance across program platforms to achieve the best functional and technical value. Cost tracking program component costs with overall program administration costs.
• Infrastructure, which may include office, version control and IT, entails resource allocation for successful completion of program objectives. Planning entails developing the plan to orchestrate projects, resources, timescales, monitoring and control. Improvement covers ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for program success.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Responsible for creating and maintaining master schedules for one or more business operations Vice Presidents, providing a Technology portfolio view of all their clients and programs, including a technology roadmap with priorities and high-level timelines. Ensuring business operations VPs understand what is being provided by IT and that the VPs priorities and concerns are communicated back to the PMs.
• Partners with the client delivery Project Managers to ensure technical project management life cycle standards adherence across the technical portfolio.
• Responsible for tracking, monitoring and managing direct report project and work hours.
• Identify and manage resolution of potential deviations from the quote/contract, Project Master Plan or other project documents along with performing and managing project risk relative to the client.
• Leads cross functional project teams by developing work plans within guidelines and monitoring progress on project milestones.
• Understands program/project roadmap and key milestones regarding criticality, downstream impact if dates are missed and determines alternative/mitigating actions.
• Identify and recommend appropriate resource allocations from all areas to support the project requirements and monitor their utilization/efficiency.
• Interacts with program sponsors, stakeholders and various project members to ensure that specified business needs are met.
• Understands how program decisions impact key business metrics and the enterprise strategy.
• Builds consensus among multiple project teams relative to project scope, task execution, and staffing and issue resolution.
• Able to provide clear and reliable communications to internal teams, program stakeholders, external vendors, and customers.
• Document project and team meetings minutes and distribute to appropriate management. Ensure client issues/deviations are resolved and documented in a timely manner.
• Communicate variances in project budgets, plans and schedules with clients, Business Development and Management. Negotiate necessary changes with clients.
• Assist Business Development to evaluate new business opportunities along with coordinating/developing quotes to close deals.
• Track and manage project budget to plan and identify and improve processes to reduce costs.
• Coach and mentor Staff and assist employees to establish goals and career planning.
• Defines and develops departmental level project/program policies processes, standards, governance, and metrics.
• Makes recommendations for improving efficiency, product delivery and expense reduction in programs.

Confidential, Baltimore, MD

Senior Project Manager

• Assisted with establishment and facilitation of internal project management processes and tools (i.e. critical path tracking, contingency planning, and operational workflow documentation/refinement.
• Worked closely with the State of Maryland program manager to support required project management tasks within HR and Benefits with CRM background.
• Experienced with maintaining large Microsoft Project - Integrated Project Schedule, and be proficient in producing executive reports .
• Provided daily guidance and education to customers regarding roles and responsibilities, project expectations, communication protocols and IT financial processes, etc.
• Supported the continuous improvement of processes.
• Monitored project milestones and critical dates to identify potential jeopardy of project schedule.
• Identified and manages project dependencies and critical path.
• Proactively managed changes in project scope, identified potential risks, and devised contingency plans to ensure that the project remains within specified scope and is within time, cost and quality objectives.
• Informed all stakeholders of project schedule, risks, and issues or changes to the plans, proactively.
• Provided visibility and status of work units to the HR and Benefits customer on a timely basis. Builds, develops, and grows any business relationships vital to the success of the project.
• Coached, mentored, motivated and supervised project team members and influence them to take positive action and accountability for their assigned work.
• Met with decision makers and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
• Lead design sessions in prototyping new systems for enhancing business processes, operations, and information process flow.
• Set and continually manage project expectations with team members and other stakeholder Help with the training of existing staff in the effective use at Northeast East Foods for JD Edwards Enterprise One.

Confidential, Hanover, MD

Senior Project Manager

• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Experienced with large and complex development & implementations SDLC and Agile (used Team Foundation Server (TFS) projects, development methodologies, languages, hardware, software, Oracle ERP (Financial and EVM Data Center Migration Projects), Implementation of TFS and Office 365
• Lead the development and management of the project work plan, including work sequencing, EVM, work breakdown structure, work delivery schedule, and resource allocation.
• Estimated the resources and participated needed to achieve project goals /inputs using (Plainview).
• Negotiated with other department managers for the acquisition of required personnel from within the company, when required.
• Delegated tasks and responsibilities to appropriate personnel. Identifies and resolves issues and conflicts within the project team.
• Provided the resource manager with assessments of the project team members for training plans, bonus reviews, and performance appraisals.
• Built and maintained productive customer relationships with vendor personnel from all levels involved during the project life cycle.
• Managed vendors, assigns activities, and coordinates efforts during the development and support of IT solutions.
• Tracked and monitored project expenses against forecast budget in Clarity

Confidential, Hunt Valley, MD

Senior Project Manager

• Managed the project life-cycle from discovery and implementation to quality assurance and launch.
• Reported to EPMO/ Portfolio Management office.
• Project Budget - 2 projects/ $10Million each/ Resources Count 25 (includes external clients/ and internal project team members (1 overseas internal client).
• Identified number of resources needed based on level of effort in consultation with respective Project and Program Managers.
• Directed and monitors all activities from medium to large, medium to high risk, major technology based projects from initiation to delivery. Projects typically cross platforms, applications, and/or business lines.
• Experienced with large and complex development & implementations projects
• Coordinated and facilitated regular status meetings with project teams. Following up on action items. Help in mitigating team conflict and communication progress.
• Managed project budgets, scheduled and risks. Accurately forecasting budget status and keeping all cost plans up to date.
• Effectively communicating relevant project information to the Project Managers and Project Management Office.
• Ensured project standards are followed and check points and stage gates are adhered to. Formally working from Plan to Implementation Phases for all Business Solutions.

Confidential, Columbia, MD

Senior Project Manager

• Leader of a cross-functional project team consisting of individuals from various I.T. departments and business units. Develops and maintains project charter, detail project plans, weekly status updates and provides problem resolution. Manage schedules and assignments of project members within a matrix structure. Reporting to PMO/Portfolio Management office.
• Project Budgets 3 Projects/ Health care/ $12Million/ each/Resources Count 25 (includes providing the EVM, ETL and Data Warehouse process for each project, working with external clients/ and internal project team members testers/ in state and overseas).
• Monitored project progress and deliverables in Clarity/Share Point.
• Allocated work and resources in a manner which best achieves project objectives, a focus on detail while minimizing impact on existing applications and business. Controls project documentation quality, ensuring project meets all requirements and standards.
• Oversaw all tasks related to managing projects. This includes project definition, identification of goals, potential obstacles, project planning, and tracking and reporting status, coordination with interfacing projects/departments, project evaluation and project revision. (Monitor timeliness and quality of deliverables to ensure compliance with standard processes and methodologies).
• Tracked and assigns ownership of site and project level issues. Escalated issues to the proper level of management.
• Ensured that all project launch activities are coordinated and supportive of the project scope, time and budget. Communicates with Information Technology Director, functional area managers and/or business leaders regarding status of specific projects.
• Analyzed operational impact of customer requests. Developed business case, forecasting costs, and equipment and personnel requirements.
• Assisted with establishment and facilitation of internal project management processes and tools (i.e. critical path tracking, contingency planning, and operational work flow documentation/refinement.
• Provided daily guidance and education to customers and team regarding roles and responsibilities, project expectations, communication protocols and financial processes.

Confidential, Washington, D.C.

Senior Project Manager

• Created and executed project plans and revising them as appropriate to meet changing needs and requirements within the IT working groups for both Economy/ Statistics - Reporting to PMO.
• Project Budget 1Project /Infrastructure $17Million/ Resources Count 10 (includes external clients/ and internal project team members. Mentor to Business Analysts in everyday activities with regards to written documents and SDLC process
• Managed the project life-cycle from discovery and implementation to quality assurance and launch. Identifying number of resources needed based on level of effort in consultation with respective Project and Program Managers
• Directed and monitored all activities from medium to large, medium to high risk, major technology based projects from initiation to delivery. Projects typically cross platforms, applications, and/or business lines.
• Coordinated and facilitated regular status meetings with project teams. Followed up on action items. Helped mitigate team conflict and communication progress.
• Managed project budgets, scheduled and risks. Accurately forecasted budget status and kept all cost plans up to date.
• Ensured project standards are followed and check points and stage gates are adhered to. Formally worked from Plan to Implementation Phases for all Business Solutions.

Confidential, Columbia, MD

Project Manager (EPMO)

• Directed and monitored all activities from medium to large, medium to high risk, major technology based projects from initiation to delivery. Projects typically cross platforms, applications, and/or business lines. Reporting to EPMO.
• $50Million - 4 projects/ Resources Count 25 (includes external clients/ and internal project team members.
• Developed comprehensive project time-lines via Master Scheduling (Microsoft Project 2007) and budgets including Energy & Utilities Billing. Manage the project life-cycle from discovery and implementation to quality assurance and launch.
• Planned and directed program schedules and budget, monitored project status in comparison to cost/time projections.
• Provided consistent and comprehensive status reports, project updates, and ongoing cost analysis (EVM), significant issue management, and communication with business lines and technology management levels.
• Acted as an internal consultant within technology and business groups to re-engineer technical processes for greater efficiency.
• Actively tracked developments within technology spanning the Web, databases, desktops, mobile, and content management systems, and in corporate them as appropriate into proposals and ongoing work.

Confidential, Baltimore, MD

Senior Project Manager (EPMO)

• Developed project deliverables via Microsoft Project 2007/2010, Planview work papers and other project artifacts including of gathering test requirements & technical specifications.
• Microsoft Server implementation of metrics via sales stakeholders.
• Project Budget 1 Project - Marketing/$2Million/ Resources Count 10 (includes external clients/ and internal project team members testers included.
• Experienced working with Oracle Business Intelligence Applications.
• Experienced working with or in a supply chain or operations function.
• Implementation of software applications providing overall management, and is the single point of ownership, of the PMO program tasks and resources in support of the client's objective for implementing the manufacturing tasks and upgrading back office accounting, finance, supply chain, HR and payroll systems including SAPERP Supply Chain Management.
• Demonstrated experience in developing large scale ERP's and multi-project program including requirements gathering and analysis, developing and executing test plans and scripts.
• Managed upper-level management clients, company management and project team expectations for agreed upon project performance by obtaining and providing project metrics.
• Interacted with customer in developing and maintaining the Master Schedule and utilizing the CM
• Clarity and MS Share Point 2007/EVM process. Performs ongoing review of project status; identifies project risks. Developed, recommended and implemented risk mitigation solutions as approved and as appropriate.
• Managed costs, schedules and quality by overseeing project deliverables. Ensured schedule and budget are met. Identified need for changes and revises with established guidelines/policies as appropriate.
• Analyzed scheduling data and develop presentations for regularly scheduled Program Management Office (PMO) meetings.

Confidential, Washington, D.C.

Senior Project Manager

• Responsible for maintaining 35 (live) multi project schedules and road maps (Master Scheduler), collecting, formatting, status reports, as well as maintenance of MS Share Point 2007 document repositories and disseminating documents. Maintains effective internal and external communications for units and teams. Reporting to PMO. Infrastructure Storage, Web Application Projects (35)/Various Project Budgets from $1million - $2millon.
• Assisted Project Managers with other project documents as needed, such as Project Scope and Statement, issues and action items logs, and status reports. Assist Project Manager with issues and action item tracking and follow-up.
• Coordinated meetings, taking minutes, reviewing time sheets, etc. Analyze project planning and schedule updates as well as delays to identify significant schedule risks. Establish and define program plan requirements/ issues logs.
• Responsible for taking project from original concept through final implementation.
• Assembled project teams, assign individual responsibilities, developed project schedules and determined and acquired resources needed. Developed estimates and ensured project conforms to organization's objectives, milestones, and budget. Prepared and reviewed project status reports.