SUMMARY:

• Process - driven manager transforming IT services into customer solutions using service management tools, data analytics, process improvement, and risk mitigation for the Federal government, finance, and health industries.
• Hands-on experience guiding IT teams to develop, operate, and test internal controls for Sarbanes-Oxley (SOX) 404 compliance.
• Proven ability to align Agile and waterfall development efforts and the Information Technology Infrastructure Library ( Confidential ) framework.

AREAS OF EXPERTISE:

• Agile, Kanban, SAFe
• SDLC, Waterfall
• COBiT
• IT General Controls ( Confidential ) process development and improvement
• SOX 404 testing and attestation

EXPERIENCE:

Confidential, McLean, VA

IT Service Manager

Responsibilities:

• Designing and implementing IT and business policies, processes and technologies using Confidential -centric operating models
• Requirements analysis for automating customer processes in BMC Remedyforce.

Confidential, Reston, va

Manager of team

Responsibilities:

• Functional owner of the Confidential and all policies ensuring accuracy and integrity of the Confidential data on which customers relied for critical IT decisions. Innovated metrics program on Confidential data integrity and data accuracy.
• Key player in enterprise migration from Remedy 8 to ServiceNow, IT service management tool that lowered operational costs through automation of processes in configuration management and change management.
• Managed quarterly SOX audits of configuration items (Cis) and asset classes (physical asset: servers, hardware, etc., and logical asset: applications, environments, releases, etc.) for over 600 Confidential applications.

Technical Lead

Confidential

Responsibilities:

• Architect of an end-to-end compliance model that served as roadmap of critical activities and deliverables for controls and compliance “health” of Service Management and Confidential operations. Included alignment of current-state controls to future-state requirements for implementation of ServiceNow.
• Scrum Master for two Agile Kanban Implementation teams providing delivery of network services to the enterprise. Teams of 13 work streams supporting key service level areas including Change Management, Compliance, Configuration Management, Financial Management, and Resiliency.
• Led work stream on policy, processes, and standard suite of controls documents, training, and intranet site for Confidential ’s Network Services division.
• Subject matter expert to Change and Release Management, Configuration Management and Business Continuity work streams on controls document requirements. Directed cross-functional teams in the areas of Voice and Data operations and engineering to develop Confidential matrices as part of critical take-back of services effort.
• As a consultant for Pinnacle in the Network Services division, led development of policy, processes, and standard suite of controls documents for an executive-level sustainability mandate. Responsible for guiding Change and Release Management and Business Continuity work streams in adoption of new controls framework. Also engaged with Information Security as well as cyber-threat and incident management teams to create an enterprise-wide process to respond to distributed denial of service (DDoS) attacks.
• Addressed gaps found in state-level audit of access management and other internal controls areas, researched and developed policy, processes, service level agreements (SLAs), and service category descriptions in print and online for George Mason University’s Information Technology Unit ( Confidential ).

Confidential, Vienna, VA

Responsibilities:

• Key consultant on Confidential -based framework for the Confidential Administration ( Confidential ) Office of Health Information ( Confidential ) Service Coordination (SC) organization to improve delivery of IT services to health care providers.
• Analyzed gaps between SC (As-Is) activities and Confidential to (To-Be) processes to create deliverables such as detailed Confidential matrix that served as roadmap for Confidential implementation effort.
• Lead writer for SOPs, training materials, and briefing presentations used by client’s senior management to their management and peer organizations.

Confidential, Arlington, va

Senior Analyst

Responsibilities:

• SOX Compliance Manager embedded in Tax and Data Warehouse applications development teams acting as liaison to Confidential -appointed external auditors and subject matter expert on SOX audit requirements, identifying, and providing evidence for IT controls testing, Confidential internal and Confidential quarterly audits.
• Led Risk and Control Self-Assessments (RCSAs) for applications subject to SOX IT controls audit.
• Member of original enterprise-level team reviewing and ensuring that SDLC-required deliverables developed by application teams included evidence of User Acceptance Testing (UAT).
• Enterprise-level lead for monitoring and reporting status of IT incidents identified in operational risk program for Federal Housing Finance Agency (FHFA). Collaborated with IT teams to conduct root cause analysis, triage, and close operational incidents identifying risks in information security, data management, and IT infrastructure.
• Instructor on ITSM Remedy 7 tool to support SDLC change management and database modification requirements.
• For Tax and Amortization application teams supporting loan securitization processes, Change Review Board (CRB) and Change Control Board (CCB) administrator responsible for stewarding change control items (CIs).
• Member of task force to revise Confidential SOX IT Access Management policies and procedures.
• Stewarded quarterly access management reviews for critical financial systems supporting loan securitization processes.
• On a task originally estimated to require LOE of five personnel, single-handedly and ahead of schedule, met first quarter 2006 SOX objectives to develop procedures for the Tax application team to comply with Confidential policy and standards.
• Analyzed requirements, mapped processes, and developed procedures to resolve individual team controls deficiencies. Procedures distinguished as best practices for use by IT organization in developing franchise solutions.
• Created training program for awareness of team and corporate policies and procedures promoting SOX compliance.
• Led deep-dive sessions with e-mortgage experts across the organization to develop eMortgage Handbook.
• Finalized and published eMortgage Handbook to Confidential public web site.

Confidential

Senior Technical Writer

Responsibilities:

• Analyzed, researched, and developed information security documentation for Confidential project.
• Developed and maintained suite of documents for an IRS development project identified for Confidential Level 3 appraisal. Responsible for gathering and maintaining measurements as they related to project goals.
• Collaborated with project team members and Confidential consultant to improve artifacts required for Confidential appraisal.
• Drove Software Engineering Process Group ( Confidential ) meetings and peer reviews of technical and project documents.
• Improved project SDLC and processes and procedures in the Software Engineering Handbook.

Confidential

Lead Information Security Specialist

Responsibilities:

• Key contributor to the development and integration of a Confidential vision for the Bureau of Customs and Border Protection (CBP). Co-wrote Confidential study for redefining the Confidential and establishing a Security Operations Center at CBP.
• For the Department of Homeland Security ( Confidential ), served as task leader in support of department-wide Critical Infrastructure Protection (CIP) effort. Developed official guidelines for Information Systems Security Managers Handbook that defined participation in CIP effort. Also participated in interviews with Confidential organizational elements such as Customs and Immigration Service.