SUMMARY:

• I am an experienced and skilled software Product Manager and Engineering Manager.
• As a proactive problem solver with over 15 years of hands - on experience at all levels of the SDLC process, I have successfully managed the ideation, development, release, and market growth of several market-leading products.
• Software developer background with over 15 years of SDLC and product management experience.
• Successfully managed the creation and delivery of multiple products that exceeded $20M in annual revenue.
• Experienced manager of small to large development projects consisting of local, remote, and global team members.
• Managed product teams building desktop, mobile, and web applications with .NET/C#/VB, ASP.net, Java, HTML/CSS, Angular, JavaScript, SQL, Python, Django, SOAP/RESTful API, Swift, Objective-C, C, AWS, Azure, and other languages, frameworks and technologies.
• Experienced Scrum master with fluent knowledge of SDLC methodologies, such as waterfall and agile frameworks including Scrum, Kanban, and XP.

EXPERIENCE:

Confidential, Clearwater, FL

Senior Product Manager

Responsibilities:

• Converted a failing beta project into a successful B2B product that was adopted by our largest clients, Subaru and Mercedes-Benz, generating revenue in excess of $25M annually.
• Worked directly with internal and external stakeholders, clients, and company executives to strategize, plan product development, develop marketing strategies, and meet delivery timelines.
• Developed and maintained the product roadmap for multiple products that became top-selling SaaS products, used by 3,500 automotive dealerships and over 1 million dealership customers.
• Worked directly with internal and external clients, stakeholders, and company executives to develop successful roadmaps.
• Implemented JIRA and Confluence to manage documentation and project tracking.
• Instituted the use of Agile/Scrum for project management on all development projects.
• Trained multiple teams on proper Agile principals and constantly improved the SDLC process among all product teams.
• Supervised multiple business analysts to groom and prioritize backlog items; planning them for upcoming sprint releases.
• Directly engaged support teams to quickly catch incoming bugs and review product questions.
• Wrote requirements, user stories, support documentation, and reviewed all marketing material for accuracy.
• Worked with Business Analysts to groom and prioritize backlog items; planning them for upcoming sprint releases.
• Worked with Engineering Managers and their teams to ensure requirements and stories were ready for development.
• Generated reports for clients, stakeholders, executives, and team members on deliverables, key milestones, and P&L.
• Employee of the year during my first year of employment.

Senior Engineering Manager

Confidential

Responsibilities:

• Responded to technical RFPs and created SOW contracts for major products and clients.
• Performed requirements analysis and worked with Product Owners to ensure product features were delivered to clients as expected, in a useful state, and on time.
• Managed multiple business analysts in order to elicit proper requirements from product owners and other stakeholders.
• Fully supervised the daily engineering activities of 17 full stack developers across 3 remote product teams.
• Hired and staffed development teams with engineers and business analysts as-needed.
• Responsible for the development and release cycles for multiple web applications and iOS/Android mobile apps. (.NET C#, ASP.net Webforms, JavaScript, HTML/CSS, Angular, MSSQL, Objective-C, Swift, Java)
• Monitored and managed GitHub repositories and performed code reviews as necessary.
• Trained and worked with other Engineering Managers to improve their team’s processes and performance.
• Provided regular status reports and updates to department managers, product owners, and company executives.

Director of Products

Confidential

Responsibilities:

• Trained development managers on better agile techniques to improve product delivery and improve stakeholder management.
• Successfully created a 6-person agile development team to redesign Confidential ’s enterprise CRM web-application into a modern, single-page application using HTML, CSS, and Angular.
• Directed the entire product initiative by acting as product owner and engineering manager of the project.
• Wrote, prioritized, and coordinated the development of over 250 user stories from the legacy application into the new project MVP.
• Created design mockups of the entire first and second phases of the new application.
• Worked with all engineering groups to convert existing business logic into RESTful services to be consumed by the new front-end.
• Assisted support, sales, and marketing to roll-out each phase to our clients.
• Established guidelines, best practices, and other directives for all engineering teams to follow in the new codebase.

Confidential, VA

Engineering Manager

Responsibilities:

• Led a team of 5 engineers implementing a new hard drive imaging product remotely over a local network.
• Worked with team members and stakeholders to plan and develop a C++ Windows service that replicated and mirrored data from a PC’s drive to Confidential ’s custom-built SAN devices.
• Worked with team members to build a custom (Linux-based) boot tool that allowed a user to browse the SAN’s stored snapshots for their drive backup and then restore their machine’s data back to its last working state.
• Worked with QA testers and developers to ensure proper functionality across multiple SAN device firmware versions as well as various Windows versions and Linux distributions.

Confidential, Newport News, VA

Lead Product Manager

Responsibilities:

• Successfully managed the creation, development and release of multiple software projects for clients, including desktop products, web applications, and customized integrations.
• Managed development teams integrating products with a variety of ERP platforms such as MS Dynamics.
• Contracted with several large clients like Confidential and Confidential to oversee the development of multiple in-house products. Products consisted of training applications, phone integration solutions, and customer management/billing systems.
• Managed a development team of 6 engineers on an 18-month project to build a web-based CRM for a large client to manage all aspects of their customer activity and integrate the CRM with their eCommerce platform.
• Managed responses to RFP/RFQ proposals and technical development contracts.
• Maintained consistent and productive feedback with project stakeholders to discuss progress, scope, and timelines to ensure projects were being developed and progressing as required.
• Managed development teams building products for Windows and Linux-based environments in .NET (C#/VB), ASP.net, PHP, HTML/CSS, JavaScript, Java, Ruby, Python, C, and others.

Confidential, Charlottesville, VA

Support Representative

Responsibilities:

• Provided Tier 2 and Tier 3 support for Confidential 's customers.
• Resolved customer’s product issues involving installation, setup, usage, and troubleshooting for all products.
• Kept detailed notes on problems for tracking and replacing parts or orders.
• Solved customer installation and other problems with devices I had never seen or used before, just by utilizing pictures and manuals.