PROFESSIONAL SUMMARY:

• Stanford Certified Program Manager with 15+ years of experience in managing complex technical projects and programs for global clients in Automotive Engineering, Telecom and Energy & Utilities domain.
• Currently working as Senior Manager a global technology company specialized in Consulting and Product Engineering solutions and services.
• Dynamic professional with sound experience in Automotive Product Development, Software development, Service Management, System Integration and Consulting.
• Strong experience in dealing with conflicting expectations of cross - functional, multi-lingual, demographically divided stakeholders; ever-changing customer requirements; increased complexity and resource constraints.
• Led large diverse teams of highly skilled senior professionals located across various geographies.
• Proven track record in project and program life cycle management activities including requirement management, initiation, planning, tracking, risk, issue and change management and quality management.
• Strong problem solving, communication & leadership skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and of organization’s goals.

PROFICIENCY MATRIX:

• Strategic direction
• Collaborative leadership
• Innovation
• Communication
• Stakeholder management
• Analytical thinking
• Cost and schedule management
• Resource management
• Change management
• Risk and Issue management
• Attention to details
• Integration management

SKILL:

Microsoft Applications: MS Excel, Power Point, MS Word, Publisher

PM Tool: MS Project

PM Methodologies: Waterfall, Agile, Blended

Software: Embedded C, Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager

Responsibilities:

• Perform requirement analysis and overall program planning; set program goals and objectives and clarify success criteria for constituent projects; update business case; prepare and update program budget document based on cost-benefit analysis and present to management for approval; prepare program schedule and roadmap and track program cost using earned value management.
• Perform periodic progress monitoring; develope and monitor KPIs and metrics for projects and implement corrective / preventive actions; action items tracking; support project process and quality audits; perform periodic supplier reviews for software content, timing, quality, risk and issues; prepare SOW / RFP; proposal analysis, optimization and recommendation to corporate purchasing team.
• Create templates for communication and reporting; develop process documents and configuration management system; periodically present program status at various platforms to Sr. management; facilitate quarterly program review with multiple key stakeholders.
• Approve individual project plans; define project status reporting frequency and processes; track progress through multi-level-reviews; handle escalated risks, issues and changes; handle team conflicts; apply QA/QC specifications; ensure adherence to organizational process standard (SDPS) and manage project integration activities.
• Chair the Change Control Board (CCB) meeting; analyse requested changes from technical and commercial point of view and make decisions; approve updated plans and baselines.
• Manage multi-location, cross functional teams of senior professionals. My job related to team management includes KRA goal setting, performance assessment and feedback, employee engagement and motivation and recommending the high performers for rewards and recognition.
• Established new processes for better coordination leading to saving of 850-person hours / year.
• Achieved 40% increase in FTR deliveries through innovative team management.
• Initiated ‘Winner of the Dinner’ - for a team achieving 100% Zero-defect deliveries - resulted into 27% productivity improvement.
• Received special recognition from executive management.
• Achieved 8% sustained improvement in Q-O-Q dollar savings through automation of repetitive tasks.
• Program success story featured in company’s internal publication.
• Accomplished 49% improvement in customer satisfaction (CSAT) in just three quarters.

Program manager

Confidential

Responsibilities:

• It also involves integration of EMS and TMS (Transmission Management System) software and control systems, Engine and Transmission calibrations development and OBD development.

Confidential

Responsibilities:

• includes requirement analysis, CR, CCR creation, Issue analysis and resolution, DFMEA, DVP&R preparation, System Architecture creation and gateway updates. includes VF creation, code development and review, fault code and DTC review and controls development.

Systems Engineering Architect

Confidential

Responsibilities:

• cross-functional virtual team to design framework for Functional Requirement development; gain capabilities and insights to mitigate design failures and enhance performance.
• Successful implementation of the program led to increased expertise in Systems engineering, quality and testing resources.
• The account level revenue grew by 8% for two years. In addition, success of this program led to initiation of a similar program with customer’s Asia unit.